Cari Hotel di Puerto Plata

"El lugar está muy limpio y organizado. La comida es muy buena. Pero deben mejorar un poco la atención al cliente puesto que tuve un tema de gotera con la habitación y tardaron un día en resolver el problema. No quizás porque no quería sino que a quienes llame a recepción varias veces no pasaron la información correspondiente a quienes resolverían. El día que hice el Check-in y me fui a la habitación la guagua que tomé no me llevó directamente a la habitación, me dejaron abajo y me indicaron más...

"Power lost a couple of time in the room. Ac not working properly. Bathroom leak wich never was fixed.i talked to the staff a couple of times but issue was not solve."

"Mejorar la cama poner un solo colchón no dos individual"

"Beautiful location and fun resort. There was a lot of pressure to listen to a sales pitch on becoming a member. This made me decide not to go back. The only way to book reservations was to talk to the concierge, so the app didn’t do much. The off resort country was beautiful. The DR has beautiful culture and people "

"Mi experiencia en este hotel fue realmente decepcionante. Desde el inicio, el check-in fue un caos total: el hotel estaba completamente saturado y fue, sin duda, el peor proceso de llegada que he tenido en un hotel. Mucho tiempo de espera, desorganización y cero atención al cliente. En cuanto a la habitación, fue aún peor. No había agua caliente, lo cual es básico en cualquier estancia. Además, encontré bichos en la cama, algo completamente inaceptable y que pone en duda la higiene del...

"The resort was nice. Bar selection could have been better. Room service selection was minimal and wait time was lengthy. Used to servers around the pool and beach area, this resort doesn’t have this. One pool bar for the main area. "

"clean room very nice ocean view"

"AMAZING staff, great food, very very clean. Plenty of activities, beautiful beach. The facilities are a little dated, but VERY well maintained. Welcoming and friendly environment. Talented entertainment staff. Just fyi, there's sometimes a towel shortage, but that's not a complaint, just an observation. There's an adult-only pool and bar."

"Very nice place, you get what you need, very good food, close to everything, staff is GREAT. Would suggest to get a stronger wifi though !"

"Amazing "

"Would highly recommend this property! The staff were fantastic, the rooms for clean, and it was lovely being able to order a drink from the pool. There was a private beach within a short walk, or staff offered to take you in a golf cart. Just a really great place to stay within walking distance of other things as well"

"The condition of rooms was not perfect. We had a room with an extremely loud air conditioner, the sliding patio doors were hard to operate. The rooms were spacious, lucking an extra dresser "

"Stayed for 6 nights, no hot water. After talking to the desk the 2nd morning they said they would send a guy right up but I had to be there in the room for him. After a half hour he showed up, sat on the toilet with the water running for 20 minutes texting and talking on his phone. after that he said he had to check a machine, I waited another half hour and when he did not come back I went to the front desk. They said that the whole resort was having hot water problems, I explained that I didn't...

"Menus was great. laundry and staff is phenomenal."

"The menu was the same as last time I stayed, they didn’t have a few parts that the menu had. But it wasn’t bad, I didn’t use the pool, it was only for one night and we got there late and tired, last time we did use it. "

"Everything great."

"Ellos quieren que uno compre membresía haciéndolo a las malas e insistiendo demasiado yo en los personal no quede a gusto fui solo por dos noches y único día que iba a durar completo haya me dijeron que me iban a dar un tour de una hora y estuve con ellos durante 4 horas y media es decir que me robaron el tiempo del único día que iba a tener completo haya para disfrutar "

"Our stay was absolutely amazing. The food, hospitality, beaches, sunsets, and excursion made this one of our most memorable trips. This is the perfect place for a truly relaxing vacation—there’s no rush of daily life, just a peaceful atmosphere where you can fully unwind. Although the journey to get there is long, it’s completely worth it and even offers a glimpse of the local community along the way. The staff consistently made us feel welcome throughout our stay. We can’t wait to return!"

"Clean room, amazing staff"