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"The property is old and dirty. Front desk is surrounded by luggages like warehouse. Noisy and unorganized. Towels are dirty. Rest room is super small and floor is getting wet because no door to close when taking shower. The elevator is fast. Carpet is dirty. Staffs are polite and nice. This is not Holiday Inn Express like we know in the US."

"this hotel was acceptable but has definitely seen better days. the furniture had cigarette burns (in a non-smoking room). the hallways need to be refreshed and there were lots of small improvements that could be made. "

"Hotel is clean, good location, friendly staff. Although it is small but it is comfortable."

"Two issues within this hotel: firstly its location was quite far away from Kota and Goldok where food and shopping are within reach. In the end, the cost I spent in taxi for five days, added up to be close to a day stay, not to mention the amount of time wasted in traffic jams. Secondly while the hotel room is clean, the housekeeping is quite inadequate. Soiled and torn towels, bed sheets with stains, uncomfortable mattresses, low water pressure and poor air conditioning system. Signs that the...

"I have stayed so many times in this hotel. But due to the pandemi, this hotel becomes quite with only few guests and only several floor was open "

"The Somerset Grand Citra is perfectly located in Jakarta, in an area with plenty of options for dining. The rooms are clean and spacious, actually is an apartment with two bedrooms and living-room. The staff is very kind and helpful. "

"Yes, we had a great stay and will return to this hotel again. "

"Convenient location and great services."

"The hotel is gorgeous and centrally located. We were greeted warmly by Fauzan who was professional and friendly and made us feel welcome. The breakfast is one of the best there is! I highly recommend it. "

"Great service and safety, clean room and good breakfast."

"Great stay and will be back."

"Outstanding "

"Very nice hotel"