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"Staff friendly like usual...breakfast buffet excellent...room okay"

"Clean and friendly staff. "

"Best"

"Two issues within this hotel: firstly its location was quite far away from Kota and Goldok where food and shopping are within reach. In the end, the cost I spent in taxi for five days, added up to be close to a day stay, not to mention the amount of time wasted in traffic jams. Secondly while the hotel room is clean, the housekeeping is quite inadequate. Soiled and torn towels, bed sheets with stains, uncomfortable mattresses, low water pressure and poor air conditioning system. Signs that the...

"I have stayed so many times in this hotel. But due to the pandemi, this hotel becomes quite with only few guests and only several floor was open "

"Awesome place to spend with your family and friends "

"Awesome stay."

"Great rooms, suitable for short and long-term stay. "

"Great staff, easy check in. We only stayed one night as it was an emergency stop over. The room was more than large! 2 bedrooms, sitting area, with TV, good sized kitchen and very comfortable. You could easily stay here many nights and enjoy your stay. Pleasant, friendly staff. "

"The Kempinski Jakarta is a great place to stay. The staff are very professional and make you feel welcome. The facilities are excellent and the breakfast superb. It's very well located with direct access to the Grand Indonesia Mall. It's close the the MRT and to a Transjakarta bus route."

"Hotel was welcoming and helped us connect up with our connecting flight."

"Great location, amazing hotel with friendly and helpful staff "

"While the initial room photos were a bit misleading—showing a Studio Premier with a kitchenette for a Deluxe King booking—and the listed laundry room was unavailable, Citadines handled the situation with true hospitality. To make up for the discrepancy, they kindly upgraded me to a Studio Premier and provided complimentary laundry service. Their quick resolution really made my stay comfortable. However, at 1am on my last night was disrupted by a malfunctioning electrical panel that caused the...

"Staff was absolutely amazing "

"staff very helpfully and friendly thank you"

"We absolutely loved our stay here. The buffet breakfast was varied and delicious and the room was comfortable and inviting. Our kids especially enjoyed the lovely rooftop pool. The hotel is only a short 20min walk to Kota Tua and the historical sites. Highly recommend this hotel if you are vacationing in Jakarta."