"I had an incredible experience with the security team at [Hotel Name] in New York. I misplaced my designer sunglasses during my stay, and their staff went above and beyond to help. Not only did they locate my missing item quickly, but they also arranged to have it securely shipped all the way back to me in Georgia. Their professionalism, kindness, and dedication to guests truly stood out, and I couldn’t be more grateful. It’s rare to see this level of care and attention—thank you for turning a stressful situation into such a positive experience!
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