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"Useful free bus shuttle to station. Staff very courteous. Handy for station but perhaps a little too far from downtown Kyoto. Didn’t use pool as there was a substantial charge per person per session. Would have expected guest use for free. "

"Had a great experience"

"Great place. Easy to get around the city from the hotel. 1st class service a throw back to the grand hotels of the past."

"This hotel is huge, and a nightmare because of all the tourist groups and their million suitcases that crowd the lobby. There are warning about "congestion at breakfast", so i had my coffee somewhere else .. The location was not very convenient, it's only good if your train arrives on that side of the station. Otherwise it is a long long walk just to get to any bus or subway. The staff was incredibly helpful and did the best they could given the horrifying tour groups crowd. Rooms are small but ok. No public baths. It is a 3 star hotel, not 4"

"The hotel is 3 min walk from Kyoto Station and 5 min walk from Aeon mall. It's clean and well maintained. The room is a bit small, but cosy. Bathroom is clean and has separate amenities. Free drinks and sweets are provided. The staff is very friendly, polite and helpful. We enjoyed our stay."

"Wonderful staff , delicious breakfast ,great snack area , and good work out room! "

"Nice stay. Location in a great spot to see all of the sites and the room was good size. Super nice staff and the breakfast was really good. Definitely would stay there again. "

"Lovely hotel and staff. Spotlessly clean and comfortable room. Good location near Sanjo station."

"A wonderful hotel. I wish we had stayed at this chain throughout other stops on our trip. The onsen, free laundry, and food contribute to the overall genuine experience."