"Decided to splurge for this historic hotel in Edirne, as we already been a few times and stayed in smaller, cheaper hotels.
The good: location is wonderful, in the walking dead center of town, in the hearth of the shopping district. Parking is included/free and adjacent to the hotel, but part of a busy street, so challenging to get in and out safely. The building is striking in beauty and grandeur, with 2 inner courts, used for restaurant and coffee/bar. Great ambiance and vintage feel!
The bad: save your money, it’s not worth the stay: we waited 20min for a single receptionist to show up and book us in; we paid for specific room with city view, was given a main floor one with no windows, where the toilet wasn’t working; upon complaint, we’re relocated to 2nd floor room with a single window, that had the bathroom sink not draining; we requested extra bedding that never arrived, after 2 calls for it; customer service is non- existent! The famous Turkish hospitality- abandoned! Place is hugely understaffed and unmaintained! It has a great potential to be something extraordinary, but it’s mediocre at best! Breakfast is included, but poor and basic!! The bed is ok, the pillows are overstuffed. There’s small fridge in the room. Bathroom is a tiny, wet room with poor, ancient plumbing, no separate shower. The wait to check out was long, no invoice ready, even though prearranged. Very disappointing experience, poor value for your money! Will NOT RECOMMEND OR STAY THERE AGAIN!"
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