"During the first full day of our four-night stay, the unit lost power around noon while the island was experiencing outages. We notified the property contact at approximately 1:00 p.m. and were told power would return within 30–60 minutes. By 6:00 p.m., power had not been restored, and we were informed the water would be turned off in an effort to restore power.
At approximately 7:30 p.m., we reported that our unit still had no power or water. We were then informed the water supply was connected to a neighbor’s generator, which was no longer available. Without running water, we had to use pool water to flush the toilet.
After I sent a picture of the unit below us with power and us without, the property owner indicated the generator was not functioning and that someone would be sent to repair it. Our rental agreement stated the unit had a generator and continuous water access. Power returned around midnight.
The next morning, we secured alternate accommodations and left. The property owner issued a partial refund and advised us to contact Hotels.com regarding any additional reimbursement. We feel we were not made whole.
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