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"Great location. Understaffed. Not enough staff at check in counter."

"Wonderfull place with entertainments "

"The grounds and foliage at this hotel are absolutely huge. You can take a walk in nature through many tall trees on a path surrounding a lagoon which has many birds in it including large herons. There are also what looks to be over 50 peacocks that have full run of the place which was great! They can be a little loud at times. The pool is massive and a lot of fun. The food at the restaurant was great and reasonably priced. We had to leave early to go to the airport so could not eat at the buffet breakfast so they made us sandwiches which was very nice. Would for sure stay again."

"The hotel itself was excellent and the staff was very friendly. The reason for my rating was the food at the restaurant. It was very expensive for extremely mediocre food. The a la carte breakfast was served cold and the pizza the night before was extremely greasy. "

"We booked the Papagayo last minute after staying at another hotel that was sub par. Our room was great. Spotless, big, with a nice terrace. The property itself is outdated. It is well maintained, but the pool itself gets dirty quickly due to falling leaves. There were not enough sun loungers, and not enough shade. The beach was very nice to walk on, but not the best for swimming. We used the free kayaks on site, and kayaked across the bay 2.5+ miles to the four seasons. Everything at the golden palms hotel was outrageously priced. The food ($28.99 for a burger, cocktails $15-18) was so expensive we walked down the beach to the Marriot El Mangroove hotel, and had gourmet meals for a better price. Hacienda blu was also spectacular and cheaper, just a short walk down the beach. Out of spite we never ate a meal at the hotel because of how expensive it was. The free breakfast was sufficient. Staff were nice and attentive. However, for the price of the hotel, it is too expensive for what you get."

"Yes"

"Loved everything about this place!!!"

"Don't judge this place from the outside of the hotel. This is a cute inside. The beds are uncomfortable but overall nice place to stay "

"So we had tried to contact this location without much luck to confirm ocean view and accessible Room. My Mom is very immobile. I had finally gotten through when I mentioned I wanted to add Star Class and was assured the request had been made only to arrive and find out that there were no such ocean view rooms that were accessible. I think they saw our predicament and moved quickly to help us out. Noelia, a manager came to speak to us, Justin was right there to take us to our rooms. Mom’s room ended up an accessible room but no ocean view. To compensate us on price difference. They provided us with cabanas for two days and we had superb service from all staff. Cannot thank Noelia, Justin, Cristian, "