Cantón Carrillo Hotels with Bars / Lounges

"Many maintenance issues: AC not working in first room, very weak in second. Elevator often out of service. Lack of water. Room key card not working. No hot water. No water in toilet. Found several cockroaches in room. Gym over 85 degrees. I'm generally ok with Rui buffet, but this time food was not fresh, everything looked like a reheat from prior day. Everything was brown and blaaa tasting. Specialty restaurants were good and recommended."

"Enjoyed the pools, entertainment at night with the shows, tours. Some staff members not friendly, don’t acknowledge you until you say something. “Good morning”, “good afternoon” goes a long way, it doesn’t matter where you are in the world, specially if I’m a guest at the hotel you work at. You’re having a bad day, don’t take it out on me. I’m supposed to be your guest. I used to work for the airlines for 20 years. One thing I’ve learned is customer is always right, even though you know they may be wrong sometimes, but- you always want their complete satisfaction and a repeat business. You try to make them happy. I didn’t get that here. Breakfast- had to get up to get someone’s attention to get me some coffee and cream. It wasn’t even poured for me, I did it myself. Buffet style, get your own food and drinks, thank you. When seated, ask that customer if they need anything else. They need to improve on that. "

"The staff were Very friendly and helpful. The ground and location are Perfect. Having the abundance of trees, wildlife and such a peaceful atmosphere makes this place a highly recommended in my book!"

"From the time we arrived the experienced staff was friendly and very informative. Our room was very clean with fresh smelling soap and lotion. There grounds were manicured with a tropical feeling of palm trees. The breakfast selection plentiful and yummy, my husband had the Costa Rican breakfast and I had the yogurt and fruit , We took a morning walk and were able to see green parrots. The front desk staff was awesome delivering an important message from friends we were meeting up with. Awesome stay."

"Incredible staff n customer service! The rooms in the new block are very comfortable."

"Great stay. Kind staff."

"We stayed in the Ron Ron suite. Wonderful views. Great food and service at the restaurant. Hotel was difficult to find since it was the evening. The viewing platform had great views but lots of bugs and ants up there. "

"you get what you pay for."

"The location is excellent. The breakfast was sufficient with good coffee the only problem was the very low water pressure in the shower."