Indoor pool, outdoor pool
Check availability

Reviews of Drury Inn & Suites West Des Moines

3 out of 5
Drury Inn & Suites West Des Moines
5505 Mills Civic Pkwy, West Des Moines, IA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 801 out of 1000 reviews" "
Rating 8 - Good. 143 out of 1000 reviews" "
Rating 6 - Okay. 27 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
After a long day of driving. They have appetizers and 3 adult beverages for free! I didn’t have to go out! Breakfast was included. First time at a Drury. I will definitely stay again! Thanks!
Stayed 1 night in May 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Check in employee was very nice!
Stayed 1 night in May 2024

6/10 Okay

Ronald, Wichita

The breakfast was the exact same three days in a row, very boring. Could not use the pool/ hot tub because there were too many unsupervised small children running wild in the pool area. A little disappointed. This was very unlike Drury Inn standards.
Stayed 3 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations for a large reunion group.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times. It has stayed consistent with the upkeep of the property. We will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Cristhian

Liked: Cleanliness, staff & service, property conditions & facilities
So good
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Miranda

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Apr 2024

10/10 Excellent

RUSSELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the 5:30 kickback!
Stayed 1 night in Apr 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean facilities.
Stayed 2 nights in Apr 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & good location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, the included meals, the updated rooms etc. Really wish hotels would have a designated pool time for adults. Love kids but we adults need their time too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel whenever we’re traveling to Ft. Riley, KS. The amazingly wonderful evening food (and drinks!) and the great breakfast buffet allow you to not have to spend extra money on food. It’s convenient and clean—just really can’t be beat. And…the staff is wonderful!
Stayed 1 night in Mar 2024

8/10 Good

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I was booking the other Kahler Property but by mistake chose this one. Not completely dissatisfied just disappointed. This was economical but not what we were expecting through this mistake came Karma with little issues not to the fault of the Kahler Inn & Suites. It is nice that they offer a less cost to Mayo Patients.
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Corrine

Travelled with family
Liked: Amenities, property conditions & facilities
Nicely kept property. Clean and welcoming. Excellent and friendly staff. Dinner, cocktails and breakfast were a huge hit. Anytime I am in Des Moines this is the place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We had a fantastic stay! The kids loved the pool, the food was a great perk for our family also. Rooms were clean and property well maintained. Staff was friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the evening meal option and the continental breakfast. Service and staff was top notch.
Stayed 2 nights in Mar 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leonard

Liked: Property conditions & facilities
-
Stayed 1 night in Feb 2024

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel with indoor/outdoor pool, complimentary dinner and 3 drinks between 530 and 7 pm. Unfortunately it was so crowded we did not get any of these items. Only one elevator working for 7 floors. King bed was super comfy, clean room except there were no trash bags in our room. Decent price but a little disappointed, we were really looking forward to staying, especially with so much entertainment waiting walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud but nice! Fix elevator
Very clean and nice staff. One elevator was broken. The hotel was very busy with tournaments in town. If you don't like the crazy noise of loud kids, do not go here. Refreshments and happy hour was nice and it was close walking distance to many things
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kishauna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
We love our stays with Drury Inns. This one in particular in West Des Moines is our favorite!
Stayed 3 nights in Feb 2024

4/10 Poor

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Andre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check in was quick and easy. Literally took about two minutes. Room was very clean and one of the more comfortable hotel beds we have experienced in a very long time. Great location easy to get in and out of the parking lot. Overall, would highly recommend this location!
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price friendly service and extras galore
Would definitely stay here again. Very friendly and helpful staff. Room was basic but clean. Only negative would be shower pressure is not very strong so washing hair and rinsing is a long process. The bonus of inclusive evening snacks and cocktails and great hot breakfast are not to be missed.
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location. Quiet private room with jetted tub. My only wish is that they would replace towels daily without having to ask.
Stayed 1 night in Jan 2024

10/10 Excellent

Saby

Liked: Cleanliness, staff & service, property conditions & facilities
all the above
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Very pleasant and attentive staff. Clean, well taken of room and building. Enjoyable stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Leroy

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located to the Interstate, the staff were very welcoming and the hotel itself was very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
We were pleasantly surprised on how big our room was. It was perfect for our overnight trip as the bedroom had an actual door and my daughter used the pull out couch. It was very clean, the staff was friendly and helpful and breakfast was delicious with good variety for all. Would recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 1 night in Jan 2024

10/10 Excellent

ivory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Stayed 1 night in Jan 2024

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great experience from start to finish. Check in was fast and friendly, comfy beds, lots of breakfast options.
Stayed 1 night in Jan 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Julia

Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023