Dello hotels from RM384

"Unfortunately, my experience at this hotel was extremely disappointing. Upon arrival, I was assigned a smoking room, even though I am not a smoker. The smell of smoke was overwhelming and completely unbearable. We immediately requested a room change, but our request was denied without any attempt to resolve the situation. At around three a.m., unable to sleep due to the strong odor, I went to the reception desk. Only then was I offered another room, but not before the receptionist argued with me, stating that I should not be complaining at that hour. What makes this even more unacceptable is that this second room could have been provided earlier, when we first complained, avoiding all the discomfort. The room floor was extremely dirty, clearly not properly cleaned, which raised serious concerns about hygiene and overall cleanliness. Breakfast was by far the worst I have ever had in a hotel. The scrambled eggs tasted old, as if they were from the previous day, and the food quality was very poor, with very limited variety. Honestly, among all the hotels I have stayed in during my travels, this was the worst experience of my life. I strongly do not recommend this hotel to anyone."

"clean room, staff very responsive"

"Staff"

"Once the temperature is selected, the shower water remains very constant, but its operation is not so intuitive: it took me 10 minutes to understand how to use it."

"Room was spotless, modern and super quiet. Bed was really comfortable and decent pillows ( unlike the pancakes you get elsewhere) shower was powerful and nice and hot water - all round the hotel was clean and stylish "

"Yes. Yes. We found everyone in this hotel go beyond regular service. It felt like our sanctuary. We loved it!"

"Lovely hotel. Great location "

"simply great"

"Excellent facilities, very spacious rooms and very clean still adding more rooms and only few parking spots Only inconvenient is an extra charge that i was expecting to be the city tax of 3.48 dlls end on a charge of 75 dlls - still trying to reach hotel and my credit card - other than that nice hotel "