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Reviews of IIDL Suites

4.5 out of 5
IIDL Suites
Plot No 4A, District Centre, Mayur Vihar, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 223 reviews" "
Rating 8 - Good. 82 out of 223 reviews" "
Rating 6 - Okay. 42 out of 223 reviews" "
Rating 4 - Poor. 15 out of 223 reviews" "
Rating 2 - Terrible. 13 out of 223 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harwant

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait for atleast 35 minutes before they could assign me a room.
Stayed 1 night in Mar 2024

10/10 Excellent

Shazia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and staff was very friendly.
Stayed 2 nights in Feb 2024

2/10 Terrible

Badhri Narayanan, Chennai

Stayed 4 nights in Nov 2023

4/10 Poor

Mohammad

Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Mark

Stayed 1 night in Sep 2023

6/10 Okay

sergio

Travelled with group
Unpleasant staying
Not the best location. We saw a rat in the restaurant. One night we had to listen to a loud music coming from a party across the street, window glasses are not noise cancellation.
Stayed 2 nights in Mar 2023

6/10 Okay

Bhasker

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
TLDR; Mr. Prayag Rawat is a Liar and cheat and do not trust a word he says. This review is specifically for Mr. Prayag Rawat. The hotel itself was fine but I requested an early checkout due to personal reasons and confirmed with the front office manager that they will issue a refund for the unused days. Once I checked out and tried to get the refund I was put in touch with Mr.Rawat who kept passing the buck to Expedia and kept insisting somehow I am supposed to get Expedia to issue an amended voucher. Then after much back and forth with Expedia and iidl I managed to get Expedia to send them an email etc. Which Mr.Rawat confirmed and asked me for a couple of days time to issue the refund as they were waiting for an amended commission request from Expedia. I explained that the commission is purely a matter between Expedia and iidl and my refund should be issued. But he refused now after 2 months he has flatly refused to honor the refund claiming Expedia has not sent them a voucher.

8/10 Good

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check-in process was efficient and the front desk was friendly and polite. Building and room condition was disappointing with dated furniture. I had some setup issues with the internet (which turned out an error on my part) but the front desk was very helpful and even walked up to my room to help with the setup. The hotel is not centrally located and, with Delhi traffic, at least 30 minutes drive from the city center (Connaught Place). There is, however, a Metro station conveniently located within walking distance.
Stayed 1 night in Jan 2023

6/10 Okay

Het

Stayed 2 nights in Dec 2022

6/10 Okay

Kishan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

8/10 Good

Aida

Stayed 2 nights in Nov 2022

2/10 Terrible

MANOJ

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property cannot fall under 5stars category.
Stayed 2 nights in Sep 2022

10/10 Excellent

vipul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, location and property
I was on Business trip 13 days’ long , comfortable stay at spacious 1bedroom apartment equipped with kitchenette and washing machine , at very well connected location resulting in value for money. Front office has scope of improvements which could increase professionalism and be instrumental in harnessing the real potential of this property
Stayed 13 nights in Apr 2022
Response from Team IIDL Suites on 20 May 2022
Dear guest, thank you for taking the time to share your amazing experience with us! it is really quite rewarding to receive such wonderful feedback from our guests. We endeavor to go above and beyond to ensure that our guests have majestic memories, and the team here is thrilled to know how much of an impact we have made on your recent experience. We hope to have the pleasure of welcoming you back soon again.

10/10 Excellent

Eshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2022

2/10 Terrible

Rajat

Stayed 1 night in Jan 2022

2/10 Terrible

Pradeep

Travelled with family
Disliked: Staff & service
My Flight was Cancelled by the Airlines to Philippines, so ended up cutting my trip short & flying back to USA, went to the hotel & told them the problem a week before check in to the hotel to cancel the booking, was also advised to let Expedia know about the problem & cancel the booking for a full refund, Expedia also did a very poor job in trying to reach the hotel to cancel the booking as they were not able to reach iiDL , when I called the Sales Manager Mr. Rawat he refused to cancel the booking & did not want to refund the 3 nights that I was unable to unvail. Do not trust the Indian counterparts once they get your money if you will ever get a refund. I or my friends would never recommend this hotel again. Stay away.
Stayed 3 nights in Nov 2021

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location was good . Very well maintained . Staff was friendly . Nice and clean Lobby and Rooms. Few things they can improve on . 1. Bed sheets should be changed daily in room 2. Food was mediocre. Indian food was ok . Italian and Chinese was below average .
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location is outside of Delhi with limited choice for food unless you travel outwards, either to Noida or back to the city. Rooms are decent sized with good amenities of a suite/serviced apartment.
Stayed 1 night in Dec 2019
Response from Fraser on 12 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

4/10 Poor

Realman, Boston

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all your staff needs intensive customer service training and people love to have smile in front desk but we found good customer service in hotels restaurant very interesting. Customer service, friendly approach, open mind and ready to take any type of customer. But we found very tense and not a little smile. What is different between a man wearing in suit and has no customer service and a labor. Both are working if you show a illiterate man just handover key card n give show the room, he can do easily then why hired a professional literate man. So looks like this hotel staff need very intensive training and this hotel need very friendly people then why tense and frustrating doing job here
Stayed 1 night in Nov 2019
Response from Fraser on 13 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Although the air quality was horrible in Noida at the time of our stay, the hotel was perfect for our needs, with an in-room washer/dryer, ironing board & iron, kitchenette plus all the other standard amenities. The breakfast buffet was great and the staff were always very courteous and responsive to our needs.
Stayed 4 nights in Oct 2019
Response from Fraser on 5 Nov 2019
Dear Ms.Amy, Thankyou for the great review and your feedback. We are glad to know that our services and staff were able to make your stay comfortable. Feedback like these work like a great motivation for us all. We really hope to welcome you back again soon! Namaste from India! Regards Fraser Suites New Delhi!

10/10 Excellent

Ruben, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is far from most mayor atracción , and small weird in the morning.
Stayed 7 nights in Oct 2019
Response from Fraser on 2 Nov 2019
Dear Guest, We are glad to receive your wonderful feedback! Looking forward to welcome you soon again. Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff are very nice the service are great. I will stay again I recommend that hotel for everyone who come to visit India.
Stayed 21 nights in Oct 2019
Response from Fraser on 24 Oct 2019
Dear Guest, Thank you for this lovely worlds! we are glad to know that we were able to make your stay memorable. Looking forward to welcome you again! Regards Fraser Suites New Delhi!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and all the property was good. My only complaint is that there was no access to drinking water and only a couple water bottles
Stayed 3 nights in Oct 2019
Response from Fraser on 21 Oct 2019
Dear Guest, Thank you for choosing us on your recent stay in Delhi! We are glad to know that we were able to make your stay comfortable. Looking forward to welcome you soon again! Regards Fraser Suites New Delhi!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized rooms. Clean and well presented. Our cleaner catered to our requirements well. Excellent water pressure in the shower with both waterfall and handheld devices. Large fridge and good cupboard space. Bose sound system was a nice characteristic. The bad:. Breakfast service was disappointing as most of the hot dishes were not maintained at the proper temperature, and most were cold. Dairy items were at room temperature and as the days went on, the bakery products were getting stale. However there was a good fresh fruit selection. Be very careful with the boiled eggs. We found rotten ones.
Stayed 6 nights in Oct 2019
Response from Fraser on 18 Oct 2019
Thank you for the great review. We are glad to know that we were able to make your stay comfortable. Looking forward to welcome you soon again. Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 6 days and due to having a nice clean pool, pool table, table tennis, spa, barber, massage, sauna and good food, we barely had to go out if we didn't want to! Washer dryer combo in the room, dishes, microwave/ convection oven, small kitchen area and a bathrub and shower!!!! I love this place!! The staff is super friendly and the housekeepers are honest. Food is good too!
Stayed 8 nights in Sep 2019
Response from Fraser on 26 Sept 2019
Dear Guest, Thank you for these wonderful words and feedback. We really feel great to made your stay comfortable with us. Looking forward to welcome you soon again. Regards Fraser Suites New Delhi!

8/10 Good

Midori

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Fraser on 11 Sept 2019
Dear Guest, Greetings from Fraser Suites New Delhi! We are glad to know you enjoyed your stay with us. Looking forward to welcome you back soon. Regards Fraser Suites New Delhi!

6/10 Okay

Sarthak

Disliked: Staff & service, property conditions & facilities
Not good service with respect to the price charged
The food was bad.. Some waiters were rude. Overall service is not up to the mark with regard to the price charged
Stayed 1 night in Jul 2019
Response from Fraser on 30 Jul 2019
Dear Guest, Thank you for using us. We are glad you liked the property and we wish to welcome you back soon. Regards Fraser Suites New Delhi!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Fraser on 10 Jul 2019
Dear Guest, Thank you for this wonderful feedback. We look forward to welcome you back soon. Regards Fraser Suites New Delhi!

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Fraser on 25 Apr 2019
Dear Guest, Thank you for giving us this wonderful feedback. We are glad to know, we were able to make your stay comfortable with us! Looking forward to welcoming you back soon. Regards Fraser Suites New Delhi!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Fraser on 24 Apr 2019
Thank you for the feedback Regards Fraser Suites New Delhi

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from Fraser on 1 Apr 2019
Dear Guest, Thank you for rating us. We appreciate your feedback. Regards Fraser Suites New Delhi!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Fraser on 1 Apr 2019
Dear Guest, Thank you for rating us. We appreciate your feedback. Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Feb 2019
Response from Fraser on 1 Apr 2019
Dear Guest, Thank you for rating us. We appreciate your feedback. Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Fraser on 1 Apr 2019
Dear Guest, Thank you for giving us full ratings. We appreciate your feedback. Looking forward to welcome you again soon! Regards Sumit Tiwari

10/10 Excellent

Priyadarshi

Liked: Cleanliness, property conditions & facilities, room comfort
It was very comfortable and staff was very nice. Stayed there for 5 days . Would definitely stay again
Stayed 5 nights in Jan 2019
Response from Fraser on 30 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

10/10 Excellent

Willem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel which appears to be relatively new was really excellent. Staff service was good and very friendly. Breakfast choices were good and the staff were eager to help
Stayed 3 nights in Dec 2018
Response from Fraser on 3 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious apartment. Good facilities in room. Clean. Great breakfast. In room dining was fantastic, great choice for kids also. Games room ideal for kids. Good gym and Spa. Staff very friendly and helpful. Metro station very close by also.
Stayed 5 nights in Dec 2018
Response from Fraser on 2 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

8/10 Good

HARKIRAT

Liked: Staff & service, room comfort
Fraser Again! For Sure...
Anees & Rekha were EXCELLENT and made the stay very comfortable. Rooms are very spacious but need renovation... a bit run down. Breakfast is good and hearty. Commuting is no issue if you do not have your own vehicle. There was a corporate party in their Party Hall and the music was BLARING until the wee hours of the night... The managment did not pay attention to this nor did they try stopping it.. This was very uncomfortable. Overall a very good and comfortable stay
Stayed 2 nights in Dec 2018
Response from Fraser on 26 Dec 2018
Dear Guest, We are pleased to know we were able to make your stay memorable and full of comfort. Thank you for this wonderful feedback, our team feels motivated after getting such great reviews. We looking forward to welcome you once again soon! Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Fraser on 22 Dec 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 19 nights in Nov 2018
Response from Fraser on 3 Dec 2018
Dear Guest, Thank you for your feedback and we look forward to welcome you again soon. Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service by the front desk & how spacious the rooms were.
Stayed 3 nights in Nov 2018
Response from Fraser on 29 Nov 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

2/10 Terrible

Ajeet

Disliked: Property conditions & facilities
This hotel was not good for me. Please suggest best hotel in future.
Stayed 3 nights in Oct 2018
Response from Fraser on 14 Nov 2018
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Please give us another chance to serve you better and earn back the trust. Regards Fraser Suites New Delhi!

8/10 Good

Paul Donald, Trondheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK suites hotel
Good hotels with good facilities. Licensed bar and restaurant in reception area. Good service.
Stayed 2 nights in Oct 2018
Response from Fraser on 27 Oct 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

10/10 Excellent

Mehdi, Florida/USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with very courteous workers the Restaurant i the Hotel has very good food too
Stayed 8 nights in Sep 2018
Response from Fraser on 11 Oct 2018
Dear Mr.Mehdi, We are glad to receive your wonderful review and looking forward to welcome you soon again. Regards Fraser Suite New Delhi!

10/10 Excellent

Mehdi, Orlando Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel with courteous staff breakfast is very good and complete including egg station.
Stayed 3 nights in Sep 2018
Response from Fraser on 27 Sept 2018
Dear Mr.Mehdi, Thank yo for giving us this great review. Our team is really glad. Looking forward to welcome you soon again! Regards Fraser Suites New Delhi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the property is not that great as is surrounded with clusters.
Stayed 14 nights in Sep 2018
Response from Fraser on 20 Sept 2018
Dear Guest, Thank you for your great review. We look forward to welcome you again! Regards Fraser Suites New Delhi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Fraser on 13 Sept 2018
Dear Guest, Thank you for providing us the great review. Looking forward to welcoming you again soon! Regards Fraser Suites New Delhi!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but far too from Central Delhi. Good for noida
Stayed 3 nights in Aug 2018
Response from Fraser on 27 Aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

8/10 Good

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money
very good service staff especially F&B. Surroundings, bit poor as well the view from the room. Room size & cleanliness is good. Breakfast buffet is great. Despite being a regular client bit strict with check in/out timings.
Stayed 5 nights in Jun 2018
Response from Fraser on 16 Aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi!

6/10 Okay

Raghav

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2018
Response from Fraser on 7 Aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Suites New Delhi