On the beach, snorkelling
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Reviews of Sierra Resort powered by Cocotel

3 out of 5
Sierra Resort powered by Cocotel
Lipayo, Dauin, Negros Oriental

Reviews

6.6
Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 5 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

6.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly workers, food was very good but limited. Wi-Fi wasn’t good in the room but good down stairs.
Stayed 14 nights in Mar 2024

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay as a dive resort. The in room safe, was not attached to anything, anyone could just walk out with the safe. The staff was very friendly the dive shop critter republic was the reason for my stay. Many of the people who stay here, come just for the diving with Justin the owner of critter Republic dive shop. The owners of Sierra resort should recognize this. He is making them lots of money.
Stayed 7 nights in Feb 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Team on 21 May 2023
Thank you Sir,

8/10 Good

MICHAEL C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast buffet needs help
Response from Team on 21 May 2023
We will improved our services. thank you

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022
Response from Team on 21 May 2023
Thank you so much for staying. we are excited to welcome you back someday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Team on 21 May 2023
Thank you for the stay we are hoping that we will improved the services.

6/10 Okay

DANIEL

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2019
Response from Team on 21 May 2023
thank you and we will improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Peaceful setting, confortable, good service. Rooms are old and restaurant menu is limited.
Stayed 5 nights in Dec 2018
Response from ab on 7 Jan 2019
Thank you for your feedback. We appreciate every comments from you to help us improved and serve you best the next time.

6/10 Okay

Lyndon

Liked: Cleanliness, staff & service, room comfort
Just nice!
Forget the food!
Stayed 1 night in Nov 2018
Response from sr on 11 Dec 2018
Thank you for your feedback. We appreciate comments such as this to improve what we can offer in the kitchen.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Food is simply terrible. Water is for sale. Quite expensive for the rates.
Stayed 2 nights in Nov 2018
Response from sr on 11 Dec 2018
Our apology for you were not happy with our food. We serve complimentary service water in the dining are however, orders for rooms such as bottled water are for sale. WE appreciate your feedback and we are grateful on how it could help us improve our service.

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2018
Response from sierra resort on 19 Nov 2018
Your feedback is important to us to make us better serve you the next time. Thank you.

4/10 Poor

David, Redmond Oregon

Liked: Staff & service
Disliked: Property conditions & facilities
Ran out of lots of food at the restaurant. Pool floor made it look dirty. Staff was kind and friendly and helpful.
Stayed 10 nights in Jul 2018
Response from sierra resort on 29 Aug 2018
With sincerest thanks for staying with us. We appreciate and accept your feedback to help us better serve you next time. Thank you

2/10 Terrible

Erling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad condition on bathroom, outdoor shower and toilet, general old room,
Response from Sierra Resort on 16 May 2018
We appreciate your feedback to help us improve your stay with us next time.

10/10 Excellent

Dean, Mich----USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience----would suggest more items on menu---like ice cream
Stayed 4 nights in Apr 2018
Response from babe on 26 Apr 2018
Thank you for staying with us. Hope you'll come back again someday.

4/10 Poor

Gary R

Liked: Cleanliness
Adequate
Pretty bad food on the menu. No fresh fruit and the staff struggled to find basic things like the WiFi password. The beach was not very nice. Luckily, we were spending only 1 night there.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2018
Response from sierra resort on 14 Feb 2018
We appreciate the feedback. thank you.

4/10 Poor

gerla, dumaguete

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
no maintenance
dirty pool.. only few of the food menu are available... not worth the price..
Stayed 1 night in Nov 2017
Response from sierra resort on 29 Aug 2018
Hi. thank you for taking time to comment about our hotel. It is our desire that the water in the pool remain warm so our guest can still enjoy swimming even at a cold night. Thus, our pool floor is made of marble dust with blue color cement. As the cement and some color fades the dusty sand became visible, it may look like dirt but it is not. Our swimming pool are well maintained otherwise the water will no longer be clear. Nevertheless, we will continue to maintain and improve as you pleased. thank you.

10/10 Excellent

JINKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great, so are the staff.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Downright Bad Experience! Lady Manager didn't help
The service was so bad. We booked 4 family rooms for 2 nights and requested for 2 twin bed each rooms but when we arrive, non of our requested room is ready. We arrived about 7pm and all of us got into the room nearly 11pm. Some of my family member has to wait near the pool where it's so dark and lots of mosquitos! I also booked the hotel with breakfast but came out nothing as the resort claimed that Hotels.com forwarded the order to Expedia. It seems like the employees here do not properly handover things to their colleagues. Nobody can confirm anything, they have to keep calling their supervisors.. During check out, the Lady Manager keep saying we had 7 extra beds where in fact there's only six. She keep insisting to a point that we asked her housekeeper to count it again. They counted 6 but not even a single apologies from her! I know this is ecofriendly hotel but I didn't expect there will be "tuko" gecko in from of my door!
Stayed 2 nights in Jul 2017

8/10 Good

takeshi

Liked: Cleanliness, staff & service, room comfort
日本人にはバスタブがありがたい
以前スタンダードルームに宿泊した時はバスタブがあったのにエグゼクティブデラックスにはバスタブがなく残念でした。 新館らしく清潔感はありました。
Stayed 5 nights in Oct 2018
Response from sierra resort on 1 Nov 2018
We are saddened that you were not happy with your room. The room that you booked is without is our modern room with pool view. It is our VIP room with 1 Queen but with no bath tub. Our rooms with bath tub are our rooms with 2 Queen beds. Your reservation sir has a request for 1 Queen only. My apology that you were not guided well as to the choices of your rooms. Please email us directly to info@sierraresort.ph so you can specifically request and we can choose the right room suitable for your needs. We would be glad to be of help next time. Thank you.

2/10 Terrible

Søren

Disliked: Cleanliness, staff & service, property conditions & facilities
ingen wifi og ingen køkken
der var KUN os på hotellet.. de havde en dårlige resturand, eller de ville bare ikke servere dessert.. ingen dessert.. og nogle af maden var udsolgt.. !! tror ikke de havde mad.. og ingen internet.. kræver mine penge tilbage.. kan KUN fraråde dette hotel til folk !!!
Stayed 5 nights in Nov 2017
We apologize that we do have Ethernet Repair on the day of your stayed with us. I spoke and explained to you the problem. And we perfectly understand how you feel especially when you have good feedback about our internet reason why you chose us. Rest assured that what was expected or even better than what you expected will soon be experienced in Sierra Resort because we have upgraded into a advanced fiber optic internet connection to provide a stable faster wifi connection. Thank you

6/10 Okay

ことりん, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が暗いし狭い
シーサイドの部屋でもバルコニーが海側にありません。 部屋付属のバルコニーは、なぜか海が見えづらい位置にあります。 早い時間にチェックアウトする場合は６時以前にはフロントに従業員がいません。 メインストリートから入る場所には大きな看板がありますが 看板からホテルまで「ホントにこの先にホテルがあるの？」という林の中です。 宿泊客が少ないので、比較的静かに過ごせるのが良いと思います。
Stayed 3 nights in Oct 2017
Response from front desk officer on 25 Nov 2017
Thank you for comment. My apology but seaview rooms has balcony with a view of the ocean but not with seafront view. However, from your room you will have the seafront view through the window.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thank you for choosing Sierra Resort and we are looking forward to serve you soon in the future.