"When we first entered our room, our AC was off and it was over 80 degrees in there. We turned on the AC, but it just wouldn’t cool down. We eventually got a hold of the front desk, and they gave us a different room which was nice but it was a big pain moving everything over. Service was slow in the restaurants and when we needed something from the front desk. We went to the pool, and it was filthy. Dirty towels and cups were scattered. There were no clean towels available. The shower in the room is built poorly. The water just leaks out from the door. There was garbage under a chair and something on the door knob so the room wasn’t cleaned properly. The bar was so short staffed on a Friday night. The one worker was doing his best. This place had the appearance of a higher end hotel, but the service and cleanliness says otherwise. It’s too bad, because it’s a beautiful building. We were very disappointed."
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