Crossville - Harriman Hotels with free Internet

"Clean and nice staff"

"Hotel lobby was very tacky with many, many fake flower arrangements everywhere. Breakfast was very basic and the same every day (3 nights). Hotel needs major upgrade and was not maintained. Bathroom floor was scary. Holes in shower where grab bar used to be. Stains all over sink counter. Sheets and pillowcases were wrinkled. Room was not cleaned in the 3 days we were there. Staff never at front desk - always had to call them. Pool stairs were broken and roped off - pool and hottub looked suspect so we were AFRAID to use them."

"It was a quick one night stop. Super clean room and kind staff"

"Staff. And Rooms were great!"

"Clean and comfortable. Nice bed!"

"The pros: Our room felt very clean. There was new laminate wood flooring. The bedding was nice. All of the staff were very friendly and helpful. All rooms have a microwave and fridge. It was very quiet. We were at an event at the community college. It was just about five minutes away. The cons: The bed itself was uncomfortable. The mattress needed replacing. The rest of the room was older. Clearly hasn’t been remodeled in a long time."

"Internet access is pretty bad. Couldnt get my laptop to get past the required login page. Called tech support. They decided to have me permanently bypass their login page by providing my mac address. Getting my tablet to connect much less get to their login page was also extremely frustrating. Often times took 5 to 6 tries before the login page would even show. Problem existing regardless of where I tried in the hotel. Once the laptop or tablet connected, the internet was extremely slow with lots of timeouts (or buffering if attempting to stream). And since I stayed for the week and hotel vacancy in the middle of the week was pretty high, poor internet performance cannot be blamed on overcrowding. Very frustrating. I also rented a suite (kingsize bed and a sitting area). The sitting area was essentially useless because there were no lights (no sconces, no corner lights, no table lights, etc.) in the area. The couch and lounge area were just too dark to be used even with all the lights turned on in the rest of the room. Very disappointing. On the plus side, the front desk staff were friendly and helpful. The room maids paid attention to detail and were equally friendly and helpful."

"Matress overly used , uncomfortable, worn-out and needs replaced "

"Breakfast was very poor quality. "