- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent start. Mosquitos in room, window left slightly open. Called to wake us up at 5am for a 5:30 pick up even though I didn’t ask them too. They woke the baby before we wanted to. They didn’t confirm the van pick up for the airport so while we were outside waiting at 5:30, they didn’t have the van there. At 5:50 we asked them as the guy behind the desk seemed clueless. The van finally arrived at 6:15. I asked them to pay for the airport transfer, the guy behind the deans said okay. Then when we got out then driver said they wouldn’t. I explained to them after the driver called them on the phone and they refused to cover it. A very very crappy experience.