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Reviews of Hayfield Manor

5 out of 5
Hayfield Manor
Perrott Avenue, College Road, Cork, Cork

Reviews

9.6

Exceptional

Rating 10 - Excellent. 471 out of 553 reviews" "
Rating 8 - Good. 61 out of 553 reviews" "
Rating 6 - Okay. 15 out of 553 reviews" "
Rating 4 - Poor. 4 out of 553 reviews" "
Rating 2 - Terrible. 2 out of 553 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Noelle, University Place

Travelled with family
If this was my first stay at Hayfield, the review would probably be better. Since my last visit, Hayfield has shrunk the once majestic reception area to squeeze as many $500 a night guests in as they can. The hotel is now extremely crowded (if you do plan to stay there, book meal reservations a week in advance now). The extra help they’ve had to hire in order to accommodate the huge number of guests are significantly less polished and less experienced. No one picked up our room our entire stay and someone would come banging on our door (not using the bell) after 9pm offering turn down service-but we would already be in bed. The food is still good- at least what we could get on the room service menu, which is just a few items. The pool and spa were crowded and no longer the tranquil oasis I remember. Everything was packed- the parlor, parking lot, every landing, and especially downstairs. With the renovations, Hayfield has taken on a feel more of an outdated Hilton instead of the timeless institution it once was. A shame. That being said, Noel was wonderful and went above and beyond. Didn’t get to see Frank this visit.
Stayed 2 nights in Dec 2023

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jennyfer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wonderful experience! The Manor was beautiful & cozy feeling. The room was amazing & so was the bathroom. Everything was super well maintained & very clean. Highly recommend!
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

10/10 Excellent

MARGARET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023

10/10 Excellent

Pamela J.

Stayed 1 night in Sep 2023

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Delightful stay. Easy walk to downtown.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Lei

Travelled with family
Liked: Amenities
Great hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Irish Gem.
We treated ourselves to a fancy hotel for our anniversary and it was great. This was an expensive two days, but I never once thought it wasn’t worth it. The place is beautiful. It has character and charm. The staff is wonderful m. It has two fantastic restaurants and a wonderful bar, lovely courtyard for an afternoon drink.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staff and excellent service. 5 star experience.
Stayed 1 night in Jun 2023

10/10 Excellent

aidan

Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ver clean. Friendly staff and great customer service
Stayed 2 nights in Jun 2023

10/10 Excellent

David, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, old world class. Large, comfortable modern rooms.
Stayed 3 nights in May 2023

10/10 Excellent

Pepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place!
Stayed 2 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Darko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful friendly first class

10/10 Excellent

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB
Superb hotel from start to finish, stayed 3 nights, location is just 20 mins walk from the centre. fast painless check in, lovely room, quality breakfast but the main thing that makes this hotel superb is the staff all great, a special thanks to Frank (front of house) and all the lads behind the bar that made the stay extra special. We will be returning
Stayed 3 nights in Oct 2022

10/10 Excellent

Robert, West Simsbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

S PATRICK

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. It felt like we stepped back into an older hunting manor, but with all the modern updates. Brilliant bar!
Stayed 1 night in Sep 2022

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service
The property was very nice but needs to be upgraded especially the bathrooms. Service was wonderful - overall a positive experience.
Stayed 4 nights in Aug 2022

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff and service. Attentive to every detail. Would highly recommend.
Stayed 4 nights in Jul 2022
Response from Hayfield Manor on 8 Jul 2022
Thank you for taking the time to share your review on your recent stay with us at Hayfield Manor. We are delighted to hear your wonderful feedback and thank you for your kind praise of our staff, who will be thrilled. Thank you for your glowing recommendation and we hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Karlyn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The actual property is lovely. Service however was lacking by very young staff for a hotel charging nearly $900 a night. This was matched w the staff in the restaurant who forgot our wine until asked and I also had a hair in my salad. We woke up to construction right outside our room that was not indicated for the property. Hotel as seen in photos but experience was lacking and not accommodated for when pointed out.
Stayed 1 night in Jul 2022
Response from Hayfield Manor on 8 Jul 2022
Dear Karlyn, Thank you for choosing to stay at Hayfield Manor and for taking the time to share your review. I was disappointed to read your feedback on certain aspects of your stay as I can assure you this is not the five star standard that we pride ourselves on. I understand that you were speaking with my colleague Shannen to discuss these matters further. I do hope that we will have the opportunity to welcome you back again. Warmest regards, Evander Brennan Hotel Manager

10/10 Excellent

Teresa

Stayed 2 nights in Jun 2022
Response from Hayfield Manor on 8 Jul 2022
Thank you for taking the time to review Hayfield Manor. It was a pleasure to have you stay with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place! Staff is on point and there at the drop of a hat! Great location in cork, short walk to English market and other locations
Stayed 2 nights in Jun 2022
Response from Hayfield Manor on 8 Jul 2022
Thank you for taking the time to share your review and for your wonderful feedback on your stay with us Hayfield Manor. We greatly appreciate your kind praise of our staff in particular. We hope to welcome you back again in the future.

8/10 Good

Richard, Twickenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property with Spa facilities and pool. Two restaurants and bar that are popular with locals. Hotel popular with American tourists also. David the barman particular highlight of staff however service levels probably not as good as you’d expect at this level (maybe Covid as interesting mix of local and foreign staff - some very attentive, others not that bothered). Had a few issues (more than we’d expect) - taxi booked at wrong time to airport, breakfast order wrong, drinks order wrong, request items forgotten etc - all in themselves minor but added up to spoil the quality level we were expecting. Rooms are great, showers particularly good. Common areas starting to get tired, chairs lining and brocade falling off, curtains ripped, quite dusty etc. Food is good but not great and skip breakfast and head into Cork itself as there are better breakfasts around 10-15 mins walk away (Spitjack in particular). On the whole a good experience but needs some attention to staff, food and a spring clean/ repair to be worth the price point to be honest. Despite that probably still the best place to stay in Cork.
Stayed 3 nights in Apr 2022
Response from Hayfield Manor on 4 May 2022
Thank you for taking the time to share your review and for choosing to stay at Hayfield Manor on your most recent visit to Cork. Thank you for your wonderful feedback on our spa and leisure facilities. We are however disappointed with your feedback regarding service during certain times of your stay and we will certainly be following up with our teams. We pride ourselves on being a 5 star property with excellent standards and service and unfortunately during you stay we seemed to have let our standards slip. We take all feedback on board and would like to thank you for all of your comments. We hope that we will have the opportunity to welcome you back to Hayfield Manor again in the future.

8/10 Good

Kum, Kansas City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hayfield Manor Hotel is not a typical corporate hotel, but a step back towards a more genteel period of more personalized service in an intimate setting with antique furnishings, well kept grounds with a hint of modernity like flat screen televisions. The staff honestly tries to meet the needs of the guests and coming off the pandemic, but there were some minor lapses that is expected until the newer staff gain additional experience working with the guests. Overall, a very good experience.
Stayed 3 nights in Apr 2022
Response from Hayfield Manor on 4 May 2022
Thank you for choosing to stay with us at Hayfield Manor and for taking the time to share your review. We greatly appreciate your positive feedback and are pleased to know that you had an enjoyable experience with us. Thank you for your kind comments on our staff and understanding that we have some new team members to the industry who are learning everyday. Thank you once again for taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Birthday Celebration
Staff was beyond accommodating and so kind! Staying here was definitely a highlight of our holiday and a great way to celebrate my mothers Birthday! So thankful to all the staff.
Stayed 1 night in Feb 2022
Response from Hayfield Manor on 2 Mar 2022
It was an utter pleasure to read, and I am delighted to know that you enjoyed your recent stay with us so completely for your Mother's birthday. I’m very glad to hear that we managed to impress on all counts. Thank you also for your kind praise of our staff and our service. It is greatly appreciated by all of us here and the team will be thrilled with your wonderful feedback. Thank you once again for your wonderful review and glowing recommendation. It would be a pleasure to welcome you back again in the future. Warmest regards, Evander Brennan Hotel Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Hayfield Manor on 9 Feb 2022
Thank you for taking the time to review our hotel. We are thrilled to know that you enjoyed your experience.

6/10 Okay

sarah

Liked: Cleanliness, staff & service
Hayfield Manor is fabulous - gorgeous grounds, lobby area and food in restaurant is excellent I was really disappointed however with the superior room, it was not like the pictures on the website, room 237 and it was extremely expensive so I was not very happy with it.
Stayed 1 night in Jan 2022
Response from Hayfield Manor on 1 Feb 2022
Thank you for choosing to stay at Hayfield Manor and for taking the time to share your experience. Thank you for your kind and positive feedback on our hotel and dining experience. I am however disappointed to hear that you were not pleased with your room. If you wish to discuss further, please do contact me directly. We are currently in the midst of a full bedroom refurbishment program so I hope that you can understand the rooms differ as we work through our renovations. I hope to have the opportunity to welcome you back in the future to experience our new bedrooms. Thank you once again. Evander Brennan Hotel Manager

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. The staff are what really make it. Food was particularly good this time too. Thoroughly enjoyed our stay.
Stayed 1 night in Dec 2021
Response from Hayfield Manor on 1 Feb 2022
Thank you for taking the time to share your experience of Hayfield Manor. We are so pleased to know that you enjoyed your visit and we would like to thank you for your kind praise of our staff and dining experience. It would be a pleasure to welcome you back again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hayfield Manor on 1 Feb 2022
Thank you for taking the time to review Hayfield Manor. We greatly appreciate it.

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Shadia

Stayed 3 nights in Oct 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome from the Reception Staff was so warm. The room was fabulous and very clean. We had three dinners at Perrotts and Orchids restaurants and they were first rate. The whole stay was so fantastic and the staff there are especially helpful, and friendly.
Stayed 7 nights in Sep 2021

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hayfield Manor on 15 Sept 2021
Thank you for taking the time to review our hotel. We greatly appreciate it!

10/10 Excellent

SINEAD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as Usual
This hotel never disappoints. From the moment you walk in the door it is just the best. The staff are just fantastic everyone of them, the rooms are spacious, clean and beds comfortable. never any issues at all. Food in Perrots is just delicious - especially the Duck - but have never had a meal that wasn't amazing. Breakfasts are beautiful with whatever you want - never a problem. Just a lovely vibe about the place. can't wait to return. The only small gripe I would have which is down to the current covid situation at the moment is the lounge area and Sauna are out of action at present so just the pool and the outdoor jacuzzi - but if you don't swim not really anywhere to lie around. Other than that I would not want to stay anywhere else in Cork City.
Stayed 1 night in Sep 2021
Response from Hayfield Manor on 15 Sept 2021
Thank you for taking the time to write your glowing review of Hayfield Manor! We are so thrilled to know that you had such an enjoyable and memorable stay with us. Thank you for your kind praise of our staff also and our food. We very much look forward to welcoming you back again!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience from check in to check out! Rooms are spotless and comfortable. Food excellent, service excellent! This is the perfect 5 star hotel!
Stayed 3 nights in Aug 2021
Response from Hayfield Manor on 15 Sept 2021
Thank you for choosing to stay at Hayfield Manor recently and for taking the time to share your positive feedback. We are so thrilled to know that you enjoyed all aspects of your stay and would like to that you for your kind praise. We hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Hayfield Manor on 15 Sept 2021
Thank you for taking the time to review Hayfield Manor, we greatly appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service all round
Stayed 2 nights in Jul 2021
Response from Hayfield Manor on 15 Sept 2021
Thank you for sharing your positive feedback and kind praise of our service, our team will be thirlled!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve and Deborah
It was just amazing , everything you would want in a first class Hotel , staff so good , food excellent , room top class , had such a great time can't wait to get back down there , Highly recommend
Stayed 1 night in Jun 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

kara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay
Had a lovely break in Cork staying at the Hayfield. The staff were exceptional, thanks to Laurna and Frank especially for being so accommodating and thoughtful. Would love to go back some time.
Stayed 3 nights in Sep 2020