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Reviews of Copacabana Shores

3.5 out of 5
Copacabana Shores
90 Copacabana Dr, Copacabana, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 383 reviews" "
Rating 8 - Good. 113 out of 383 reviews" "
Rating 6 - Okay. 49 out of 383 reviews" "
Rating 4 - Poor. 13 out of 383 reviews" "
Rating 2 - Terrible. 9 out of 383 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Darren

Stayed 1 night in Feb 2024
Response from Copacabana Shores on 21 Mar 2024
Sorry we didn't live up to your expectations.

10/10 Excellent

francis

Stayed 1 night in Jan 2024
Response from Copacabana Shores on 21 Mar 2024
Thank you Francis for your lovely score. Much appreciated.MarkCopacabana Shores

8/10 Good

Samah

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Ilya

Stayed 3 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Tiggy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Shama is delightful and clearly aims to please. She is friendly and helpful and clearly tries very hard to please her guests and make their stay pleasant. HOWEVER … the property itself needs a fair bit of work to feel more holiday let and less flop house, in my opinion. The rooms are quite compact and very dated.The flooring needs replacing. The bed was unbearably uncomfortable (the mattress desperately needs to be replaced) and the pillows smelled so bad we couldn’t use them. We left a day early. Some of the electrical outlets didn’t work (although there were at least several to choose from) The location is decent at one road back from the main beachside strip. It’s a shame, ‘though, that the pool side of the property faces onto the street that is ostensibly the back alleyway of the commercial buildings on the strip - the view is the back of the buildings, garbage cans, air conditioning units and driveways. A few palm trees along the property line would help enormously. The security door into the garage from the road didn’t work, so it was always being left open and didn’t feel safe. Bathroom needs updating. Wish it wasn’t through the kitchen. The kitchen has all the basics but should be regularly checked as the pots & pans had been completely destroyed & needed replacing. The tile grouting makes it hard to wipe down the backsplash next to the stovetop. And the vent light didn’t work.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dalip

Liked: Cleanliness, property conditions & facilities
Beautiful beach nearby
Stayed 2 nights in Nov 2023

10/10 Excellent

Madonna

Liked: Cleanliness, property conditions & facilities
Great helpful and very friendly lady at reception. Beautiful area the beach is a street away, great cafes bakery’s and restaurants all in walking distance. Rooms are very clean and comfortable. Thank you Copacabana shores
Stayed 1 night in Oct 2023

8/10 Good

Ben

Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2023

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
The property was clean and quiet.
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2023

8/10 Good

Luis A

Stayed 1 night in Jun 2023

8/10 Good

Christel

Liked: Cleanliness, amenities, property conditions & facilities
The property was aa we expected for a good price.. we slept well, comfortable bed and everything was clean and near
Stayed 1 night in Jun 2023

8/10 Good

Gus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jun 2023
Response from Copacabana Shores on 10 Jun 2023
Thank you for staying with us !!

6/10 Okay

Jessica

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Property was pretty average compared to photos. German cocroaches in the room. Dishwasher didnt work. The lift was filthy dirty. Spa bath was good after we washed out the hair and dirt out. No views, except of the buildings. My fault, I assumed being one street away from the beach we would have ocean views. Kids enjoyed the pool and the park down the road.
Stayed 1 night in Apr 2023

10/10 Excellent

Janaya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Copacabana Shores on 10 Jun 2023
Thank you for staying with us !!

10/10 Excellent

Ayshanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy. Quiet place, very close to the beach and to the shops. Friendly staff.
Stayed 1 night in Apr 2023
Response from Copacabana Shores on 16 Apr 2023
Thank you for staying with us.We are glad you enjoyed your stay.

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Pooja

Travelled with family, Travelled with partner
The location of the property was excellent very close to the beach. The staff was amazing and she tried her best to help. However, the property needs an upgrade. The TV was too old, did not have all the channels as mentioned in the room. Dishwasher needs an upgrade and was not working.
Stayed 2 nights in Apr 2023
Response from Copacabana Shores on 12 Apr 2023
Hi Pooja,Thank you for your feedback and Thank you for staying with us.Regards,Copacabana Shores

10/10 Excellent

Mary

Stayed 1 night in Apr 2023

10/10 Excellent

Louise

Liked: Cleanliness
Absolutely beautiful. Love the location. Nice quiet stay
Stayed 1 night in Mar 2023
Response from Copacabana Shores on 30 Mar 2023
Thank you for staying with us. See you again soon!!

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities
It was very close to the beach, cafes, shops and restaurants. Perfect location. Great spa in our bathroom. I would stay there again.
Stayed 1 night in Mar 2023
Response from Copacabana Shores on 30 Mar 2023
Thank you for staying with us. See you again soon!!

6/10 Okay

Cheryl Ann

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
On ground floor. I heard the Reception Phkne ring twice innthe Night. Woke me up
Stayed 1 night in Mar 2023
Response from Copacabana Shores on 30 Mar 2023
Thank you for staying with us.

10/10 Excellent

Jenny

Liked: Cleanliness, room comfort
Happy Chappys
Room was clean and spacious. Kind and friendly staff. Was only there 1 night. But will book again when staying in the area.
Stayed 1 night in Feb 2023
Response from Copacabana Shores on 30 Mar 2023
Thank you for staying with us. See you again soon!!

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great spot for some r&r
Stayed 4 nights in Feb 2023

6/10 Okay

David

Stayed 1 night in Feb 2023
Response from Copacabana Shores on 30 Mar 2023
Thank you for staying with us.

10/10 Excellent

Reuben

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The couple that care for the property were friendly and attentive without intruding on our stay. The location is perfect especially if you are looking for a quiet get away close to the beach. I would definitely recommend.
Stayed 6 nights in Feb 2023
Response from Copacabana Shores on 21 Feb 2023
Hi, Thank you for the feedback. We are glad you loved the stay here.looking forward to see you soon...

10/10 Excellent

Etienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will be back!
Stayed 1 night in Feb 2023
Response from Shama on 9 Feb 2023
Thank you Etienne, we loved having you here and looking forward for your arrival again

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. Cafes nearby Undercover parking. Very clean spacious apartment. Friendly office staff
Stayed 1 night in Feb 2023
Response from Shama on 9 Feb 2023
Thank you Colleen!! We loved having you here and looking forward to welcoming you again. !!

10/10 Excellent

Natalina

Liked: Cleanliness, amenities, property conditions & facilities
It was lovely and close to the beach, little row of shops and restaurants. They have a lovely pool on-site as well. Lovely staff. Very good value for money. We had the Deluxe Townhouse and it was a fantastic setup, 2 full rooms with kitchens we were pleasantly surprised at all the room. Fantastic for 2 couples to not be in each other's faces or a larger family really great. We look forward to coming back.
Stayed 1 night in Feb 2023
Response from Shama on 9 Feb 2023
Thank you for choosing Copacabana Shores for your stay. we loved having you here and looking forward to welcoming you again !!

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Tired old accomodation. Run down. Common areas dirty and unclean. Stockpiled junk in Garage areas. In need of a deep thorough clean.
Stayed 1 night in Jan 2023
Response from Copacabana on 3 Feb 2023
Hi Amanda,Thank you for your stay with us and sharing the feedback.We will be working on the feedback and ensure a great customer experience.Thanks,Copacabana Shores

4/10 Poor

Leanne

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Shama on 9 Feb 2023
Thank you for choosing Copacabana Shores for your stay.

4/10 Poor

Elizabeth

Travelled with partner
Unique - staff who can't speak English enough to try 'good afternoon' instead of 'check-in? You pay first'. Unique - rubbish bin in room full of used food containers. Unique - no apology when full rubbish bin pointed out.
Stayed 1 night in Feb 2022

6/10 Okay

Xanthe

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location however we were disappointed with a number of aspects including broken shower door, rusty soap holder, poor shower pressure/shower rose, saggy mattress meaning I woke up very stiff as I have ongoing low back issues and need a firm mattress to manage it. Also I requested a room with a beach or pool view but got a courtyard view instead and the place was only half full or less. Also there were repeat offenders (local high school kids) who jumped the fence into the pool and no action taken as CCTV doesn’t work. Place needs updating to ensure repeat customers.
Stayed 3 nights in Jan 2022

6/10 Okay

Cathy

Stayed 2 nights in Jan 2022

10/10 Excellent

Irene

Stayed 3 nights in Jan 2022

2/10 Terrible

VERONICA

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Property is drab and grubby and over priced for what it offers with dirty dishes and cutlery left in the dishwasher
Stayed 3 nights in Dec 2021

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Spacious and comfortable.
The property was close to the beach and shops with secure underground parking. The room was spacious with a reasonable size sunny balcony. Good access to the beach where there was plenty of whale watchers getting a good view of the passing pods. The bathroom was a good size but the shower door was very loose. Overall a very good place for a comfortable stay
Stayed 2 nights in Jun 2021
Response from Michael on 23 Jun 2021
Thank you very much Alan. You are welcome! Michael

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Central
Stayed 1 night in May 2021
Response from Michael on 23 Jun 2021
Thank you for coomet.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was a little run down. Location was also not what we expected - room overlooking back of shops. Check in was problematic, better communication needed.
Stayed 1 night in Apr 2021
Response from Michael on 23 Jun 2021
We will work hard to improve the service. Sorry the environment is not changeble for us, 1 leasehood business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome location. Wonderful beach and village atmosphere
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean and homely
the apartment was roomy and comfortable with a nice kitchenette and bathroom.. not many bowls for salads, etc if planning to cook there. One disappointment was the location, from the information in Hotels.com it implied it was a beachfront building, which it was not, it was behind the shops and not facing the beach at all...
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Every thing was ideal, location, room, service, except for a non working washing machine ( laundry) and the fridge that became a freezer, no visible adjustment
Stayed 5 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy, it had everything we could of possibly needed. Check in was easy and property provided free off street garage parking. Only issue we had was our room was right at the entry/reception area so we were woken every morning by people coming and going/chatting, however this was around 8am so not unreasonably early but did prevent a sleep in past that time.
Stayed 2 nights in Feb 2021

8/10 Good

Anna

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Very close to beach and cafes/shops. Great pool and lovely staff.
Stayed 2 nights in Jan 2021