View from property

Reviews of Otway Gate Motel

2.5 out of 5
Otway Gate Motel
52-56 Murray Street East, Colac, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 178 reviews" "
Rating 8 - Good. 70 out of 178 reviews" "
Rating 6 - Okay. 15 out of 178 reviews" "
Rating 4 - Poor. 1 out of 178 reviews" "
Rating 2 - Terrible. 0 out of 178 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and lovely to talk to. The room was clean and more comfortable than we expected. It was also great to see a EV charger on the property, so we will be coming back if we are travelling in the part of Victoria again.
Stayed 1 night in Mar 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots off room to park and very clean good stuff and lovely place
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and a great place to stay. The communication was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Hafizullah

Liked: Cleanliness, staff & service, property conditions & facilities
Best room and more clean Everything available
Stayed 1 night in Jan 2024

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dirk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
unpleasant room air freshener/cleaning compound required opening front window to air the room. Open front window meant we heard main road traffic disturbing our sleep
Stayed 1 night in Nov 2023
Response from Graeme on 12 Nov 2023
Hello DirkWe are sorry that you didnt enjoy your stay with us.We put air freshener in the room to keep our rooms clean and smelling fresh.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Sep 2023
Response from Graeme on 11 Sept 2023
Thank you David for such a positive review of our business --- Very much appreciated.Graeme

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well presented room. Is on a main route but traffic noise not tooo bad. Very friendly staff gave good tip for dining out.
Stayed 1 night in Aug 2023
Response from Graeme on 11 Sept 2023
Thank you Penny for your kind words -- We hope to see you againKind RegardsGraeme

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s excellent value for money. I don’t want or need a bottle of wine on arrival or a spa in the corner. I just want a good bed with clean sheets and clean towels and these are always provided. I have stayed there several times and will do so again
Stayed 1 night in Jul 2023
Response from Graeme on 11 Sept 2023
Thank you for staying with us again Jan --- We really appreciate your kind wordsWe hope to see you again in the not to distant futureKind RegardsGraeme

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023
Response from Graeme on 11 Sept 2023
A very big thank you for your wonderful review of our business We are so fortunate to have so many wonderful guests that stay with us here in ColacKind RegardsGraeme

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy spot for an overnight stay
Quick overnight stay. Friendly staff. Clean and comfort rooms. Bit of noise from the road.
Stayed 1 night in May 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel. Very clean. Has charging stations for Tesla cars. Highly recommend
Stayed 1 night in May 2023
Response from Graeme on 15 May 2023
Good Morning LindsayThank you so very much for your very positive review of our business ---- We really appreciate you taking the time out of your busy life to give us such a awesome reviewThanking YouGraeme

8/10 Good

Balaji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t proper kitchen section.
Stayed 1 night in Apr 2023
Response from Graeme on 2 May 2023
Hello BalajiThank you for your review ---- We dont have ovens or gas appliances in our rooms --- We do have microwaves -- toasters-- electric kettles but we do not have kitchens in our rooms --- We have a outside barbeque for guests ( free of charge ) for guests who wish to cook meals when they stayKind RegardsGraeme

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cared for by the owners. It shows they take pride in their business. I will definitely stay again next time I pass through Colac.
Stayed 1 night in Mar 2023
Response from Graeme on 2 May 2023
Hello NicoleThank you for your very positive review of our business and we would really enjoy you returning to our motel in the futureKind RegardsGraeme

8/10 Good

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean room
Stayed 2 nights in Mar 2023
Response from Graeme on 2 May 2023
Hello AndreaThank you for reviewing our business and we hope to see you againKind RegardsGraeme

10/10 Excellent

Ian

Stayed 1 night in Jan 2023

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mark

Stayed 3 nights in Dec 2022

10/10 Excellent

Joelene

Stayed 1 night in Dec 2022

8/10 Good

Brad

Stayed 1 night in Nov 2022

10/10 Excellent

Sushil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Graeme on 29 Oct 2022
Thank you Sushil for your wonderful review --- We are really happy you enjoyed your stay with usThanking you

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022
Response from Graeme on 29 Oct 2022
Thank you Chad for such a positive review --- We are really pleased that you enjoyed your stay with usThank you for taking time out of your busy life to review our business -- very much appreciated

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendliness of staff and helpfull
Stayed 1 night in Jul 2022
Response from Graeme on 2 Aug 2022
Thank you Ron for your very kind review of our business We really appreciate you taking the time out of your busy life to review us Many Thanks

10/10 Excellent

Alison

Stayed 1 night in Jul 2022

10/10 Excellent

Eve

Liked: Staff & service, amenities, property conditions & facilities
Lovely, clean motel with very friendly staff.
Stayed 1 night in May 2022

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners Graeme and Lily are extraordinarily kind and thoughtful people. Nothing was a problem. More than that they solved issues I thought before arrival may involve some discussion or negotiation; I should never have worried in advance because Graeme and Lily smiled, laughed and put my wife, myself and our family unit at total ease. I’m am So grateful to them and their team of hard workers. I’m planning a return visit in the next 12 months to use their motel as our base and explore as far afield as Apollo Bay, Skenes Creek, Forest, Beech Forest, Gellibrand, Wild Dog Creek Rd, the Great Otway National Park, Birragurra, Winchlesea, Deans Marsh and much, much more. Thank you from the depths of our hearts Graeme and Lily. xx
Stayed 1 night in Apr 2022

10/10 Excellent

Lynne

Travelled with partner
Liked: Amenities, property conditions & facilities
Extremely clean & friendly service
Stayed 1 night in Apr 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management were very understanding when we complained about an odour in the room. They attended to it straight away.
Stayed 2 nights in Mar 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked as we just needed somewhere to stay the night and were pleasantly surprised. The rooms were fresh and clean, looking like they had been redone fairly recently. Bathroom was spotless and the towels fluffy. We struggled with getting many channels on the tv, but there was a small DVD library available at reception. All in all, we would definitely stay again.
Stayed 1 night in Jan 2022

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and clean rooms. Stayed during a busy weekend yet rooms were quiet and comfitable. Reception hands out free DVD for kids to borrow and play in bedroom TVs. Outside table and chairs we used to have dinner. Plenty of spare pillows in the rooms.
Stayed 1 night in Jan 2022

10/10 Excellent

Trahern

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was spacious and recently renovated.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in town
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy motel. Staff were very friendly and willing to assist anyway anytime. It was perfect for my needs. Modern bathroom. They only thing that could be changed would be the extraction fan in the bathroom was very loud.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most heart warming welcome by office gentleman (sorry forgot to ask for a name!). Rooms so clean with modern renovations, including usb ports next to bed.
Stayed 1 night in Jul 2021
Response from Graeme on 6 Jul 2021
Thank you so very much for such a positive review-- We are really pleased you enjoyed your stay with us and hope to see you again in the not to distant future

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and a reat Motel, I will stay again definately
Stayed 1 night in Jun 2021
Response from Graeme on 8 Jun 2021
Thank you for your very positive review of our business We are really happy you enjoyed your stay with us and we hope to see you again Many Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable, the breakfast was varied and hot, an best of all we were able to have it in the dining room and converse with the friendly staff. We would definitely stay there again.
Stayed 1 night in Apr 2021
Response from Graeme on 2 May 2021
Thank you for staying with us at the Otway Gate Motel and giving us such a positive review --- We value your feedback as you take time out of your busy lives to review us and we are so happy you enjoyed your time here with us in Colac --- Many thanks and we really hope to see you here again in the future -- take care

8/10 Good

Toula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappointed..
Have stayed at the Otway Gate Motel a few times in the past 5 years. Never disappointed. Very comfortable, clean convenient and priced accordingly.
Stayed 2 nights in Apr 2021
Response from Graeme on 20 Apr 2021
Thank you Toula for your very positive review -- We really appreciate you taking the time out of your busy life to give us this wonderful review-- We are very happy that you enjoyed your stay with us and we hope to see you again in the not to distant future -- Many thanks --take care

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Motel has nice ambience and all amenities we expected was there.
Stayed 1 night in Apr 2021
Response from Graeme on 13 Apr 2021
Thank you so much for your positive review --- We are so glad that you had a great stay with us --- We strive to make our guests as comfortable as possible -- We really hope to see you again and we really appreciate you taking the time out of your busy life to review us-- Many thanks Graeme

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Nice, clean hotel in good position.
Stayed 2 nights in Feb 2021
Response from Graeme on 13 Apr 2021
Thank you so much for your super review of our motel -- We are really happy that you enjoyed your stay with us-- The Otways is a great place to holiday or even day trips and we are so pleased that you enjoyed your time here with us --- Thanks so very much we appreciate the wonderful guests that review our property-- We hope to see you again in the not to distant future

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Graeme on 23 Mar 2021
Hello Melanie Thank you very much for reviewing our motel -- We are very pleased you enjoyed your stay with us and we look forward to having you stay with us again in the future if you are back in Colac ---Many thanks for the positive review because we are striving to make our wonderful guests enjoy their stay ---Graeme

4/10 Poor

Md Abdul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed stay
We could not take shower as the hot water supply was not good. It was taking so long time and water pressure was very low which apparently did not make the cold water to hot. I informed the issue to hotel manager and she said that it would be fixed immediately. But the hot water supply did not work properly till our sign out.
Stayed 2 nights in Mar 2021
Response from Graeme on 22 Mar 2021
Mr Md Abdul We are very sorry you didn`t enjoy your stay with us -- When you informed us the water was not hot enough for you we immediately raised the water temperature above the Australian Standards for motels which we follow by law -- Unfortunately the next guest who occupied the room wanted the hot water turned down because he thought the water was too hot so we turned back to the Australian Standards so we understand some guests have different preferences and we are dissappointed that the hot water temperature spoilt your stay All the best for the future for you and your family Graeme --- New Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Beryl on 9 Feb 2021
Thank you for a great review score. It is most appreciated.

10/10 Excellent

Belinda, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable place to stay. The AC works great, would go back there again if we go around that area.
Stayed 1 night in Jan 2021
Response from Beryl on 12 Jan 2021
Thank you Belinda for a fantastic review. We do try our best to make sure you are comfortable.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well renovated and beautifully presented room. Excellent sound proofing. Had a great sleep here.
Stayed 1 night in Jan 2021
Response from Beryl on 4 Jan 2021
Thank you for a fantastic review and thrilled you had a great stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Beryl on 4 Jan 2021
Thank you Michele for a fantastic review. Hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was quite surprised how clean and updated the room was for the price. Well worth the stay
Stayed 1 night in Dec 2020
Response from Beryl on 15 Dec 2020
Thank you John. We would not expect our guests to stay in a motel room we would not stay in ourselves. So pleased you were comfortable.

10/10 Excellent

Carly, Melbourne

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff and comfortable family room accommodation.
Stayed 1 night in Jul 2020
Response from Beryl on 15 Jul 2020
Hi Carly Thank you for a fantastic review. Much appreciated. Hope to see you again sometime.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stop
Overnight trip for work. A very nice spot with nice staff and comfortable.
Stayed 1 night in Jun 2020
Response from Beryl on 15 Jul 2020
Thank you Colin for a fantastic review. Hope to see you again sometime.

10/10 Excellent

Lisa, Melbourne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well fitted out room. There was a table to sit at and plates and cutlery to eat our meal at night.
Stayed 1 night in Feb 2020