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Reviews of Hotel Acuario Ciudad del Carmen

3 out of 5
Hotel Acuario Ciudad del Carmen
Dirección: Calle 51 #60, Colonia Santa Margarita, Ciudad del Carmen, CAM

Reviews

6.4
Rating 10 - Excellent. 30 out of 134 reviews" "
Rating 8 - Good. 35 out of 134 reviews" "
Rating 6 - Okay. 19 out of 134 reviews" "
Rating 4 - Poor. 22 out of 134 reviews" "
Rating 2 - Terrible. 28 out of 134 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

john

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here .
Stayed 4 nights in Jun 2023

2/10 Terrible

Rachael

Stayed 1 night in Apr 2022

2/10 Terrible

Sergio

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Experience
Get for one night, AC noisy, outside light wont let me sleep, shower was dirty, room were in awful condition, only one towel, bathroom stinks, and dirty. No courtesy on the personal, wont recommend anyone
Stayed 1 night in Jan 2022

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

william

Disliked: Staff & service, amenities
Didn't like the fack they advertised a pool,gym and restaurant and had none of the above.
Stayed 7 nights in Oct 2021

4/10 Poor

Daniel

Business traveller
No commitment to hotels.com
They did not respect the booking made using the app. Instead they told us they had no rooms available for the price agreed. they stated they have no reservations made after 6pm and they can not hold on the price.
Stayed 1 night in Aug 2021

4/10 Poor

Izzy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay in . Was so Humid and water in floor. Personal was good, room need more atencion
Stayed 1 night in Sep 2020

4/10 Poor

Mar

Travelled with partner
Disliked: Property conditions & facilities
Maybe it was an ok Hotel when they built it in 1947. But since then it looks like there has not been done much to maintain it. Also the Restaurant, first impression when you get in and all tablecloth are dirty you just wanna leave. That’s what you get for US$25.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Nestor Omar

Business traveller
Disliked: Amenities
No se ejecutó el check in, no me dieron hospedaje
Stayed 1 night in May 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio muy bonito el trato por su personal
Stayed 1 night in Mar 2024

6/10 Okay

nelson

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
El personal que nos recibió muy chocante y luego se metía en conversaciones sin haberle pedido su opinión, el personal de la noche excelente
Stayed 1 night in Mar 2024

10/10 Excellent

Albert, Villahermosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena
Stayed 2 nights in Mar 2024

2/10 Terrible

Miguel Angel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
La cama estaba muy fea, el colchon no era el adecuado para un hotel, hania mucho ruido del personal de limpieza, horrible en general, es raro que de una mala reseña de algin lugar, pero este en especifico si es muy malo, y si prentendes hospedarte para descansar si vas a de paso no lo recomiendo.
Stayed 1 night in Feb 2024

2/10 Terrible

Marco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star?
Stayed 1 night in Jan 2024

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Limpio y tranquilo. Para llegar a dormir.
Stayed 3 nights in Jan 2024

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Anahi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Mirelda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
La chapa de la puerta no servía y no había agua caliente
Stayed 1 night in Dec 2023

4/10 Poor

José Luis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Los canceles del baño se están cayendo. No hay agua caliente.
Stayed 1 night in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención de parte de José Manuel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Angels

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
O
Stayed 1 night in Jul 2023

4/10 Poor

DIEGO ALBERTO

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Muy sucio, no es lo que muestran en las fotos, se estanca el agua en la regadera
Stayed 1 night in May 2023

8/10 Good

LORENZO

Liked: Cleanliness, staff & service, property conditions & facilities
Ok muy bien.
Stayed 1 night in May 2023

10/10 Excellent

Rey David

Stayed 1 night in May 2023

4/10 Poor

María de jesus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy decepcionada del hotel,teniamos tres años que no ibamos y han dejado caer el servicio en las habitaciones, por lo que notamos no hay supervisión, en una habitación encontramos jabon usado, ligas de cabellos, en la otra en la coladera del baño con residuos de cabellos la verdad deja mucho que desear. En cambio la atención en la recepcionista muy amable, atenta, alegre.
Stayed 1 night in May 2023

6/10 Okay

Berenice Herrera

Stayed 3 nights in Apr 2023

10/10 Excellent

yadira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En recepcion fueron muy amables, las habitaciones limpias y la alberca tiene un horario accesible, no es muy grande pero es linda
Stayed 1 night in Apr 2023

6/10 Okay

Luz

Travelled with family
Liked: Cleanliness, staff & service
Hotel diseño agradable
Las instalaciones limpias, agradable el diseño, cuarto pequeño literal solo para dormir, las luces del pasillo las apagan a las 12pm, si no puedes dormir con la claridad pide habitacion en el 3er piso, los climas hacen algo de ruido.
Stayed 2 nights in Apr 2023

2/10 Terrible

Jorge Armando

Stayed 1 night in Mar 2023

2/10 Terrible

Irina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Llegando mi familia al hotel le dijeron que las reservas estaban canceladas cuando eso no era cierto. A lo mejor no quisieron respetar el precio porque éramos varios. Aún así eran 4 habitaciones las que íbamos a pagar. La señora estaba terca que pagáramos más.
Stayed 2 nights in Feb 2023

2/10 Terrible

luciano

Stayed 1 night in Jan 2023

6/10 Okay

JOEL

Travelled with family
Disliked: Amenities, property conditions & facilities
Estaba cerrado y no se le veía movimiento me tuve que ir a otro hotel
Stayed 1 night in Jan 2023

2/10 Terrible

Nestor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nefasto no respetaron la reservación
Stayed 1 night in Dec 2022

2/10 Terrible

LUIS FELIPE

Stayed 2 nights in Dec 2022

4/10 Poor

Pieter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malo

2/10 Terrible

Roberto

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Para ser hotel de 4 estrellas, apenas si alcanza una!
Stayed 1 night in Dec 2022

2/10 Terrible

Fausto

Stayed 1 night in Nov 2022

8/10 Good

Damaso

2/10 Terrible

Aide

Stayed 1 night in Oct 2022

2/10 Terrible

Victor Manuel Aparicio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación huele a drenaje, lo comenté con la señora de recepción, me comentó que todas las habitaciones huelen igual, el agua con la que me bañe también tenía olor desagradable. Soy una persona que viaja constantemente y les aseguro que es el peor hotel donde me he hospedado.
Stayed 1 night in Oct 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

2/10 Terrible

Benjamín

Stayed 1 night in Aug 2022

4/10 Poor

Juan Carlos dominguez

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
LAS CAMAS CON COLCHONES VIEJOS RESORTES DE FUERA, HAY CUCARACHAS, LA ALBERCA NO ES LO QUE ESPERABA, INSTALACIONES VIEJAS
Stayed 1 night in Aug 2022

2/10 Terrible

rosendo de jesus

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Marcia

Stayed 1 night in Jul 2022

6/10 Okay

Manuel angel

Disliked: Cleanliness
Stayed 1 night in Jun 2022

4/10 Poor

Alberto

Stayed 1 night in Jun 2022

10/10 Excellent

Christian Demetrio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022