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Reviews of Riverine Garden Hotel

3 out of 5
Riverine Garden Hotel
K-114, Jalan Sulaimani, Chukai, Terengganu

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 35 reviews" "
Rating 8 - Good. 14 out of 35 reviews" "
Rating 6 - Okay. 8 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Fei

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall the stay and location was good except the room a bit of funny small and got a smoking at the corridor. The staff are friend and helpful too.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Noisy surrounding the area and Hotel not provide the parking coupon for customer and result get summons from Majlis Bandaraya.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relcommended
Stayed 1 night in Jan 2020

10/10 Excellent

Wan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Kacy, Selangor

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The view and location is perfect, but need to improve the cleanliness of room (floor and bed).
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok Ok Ok ok
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
room service was excellent
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can see the river right out of the window. Near to eateries that famous in Chukai
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels with the best showers in town.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
clean room
Stayed 5 nights in Dec 2018

6/10 Okay

Mohammad Naim

You get what you pay.
There's a lift in this hotel but you need to take the stairs to the 1st floor to use it. Hot water is limited as they are using solar panel to heat the water. WiFi is surprisingly fast with great connectivity.
Stayed 1 night in Dec 2018

10/10 Excellent

Abdul Halim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Amos Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Syafiq, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay indeed, room was spacious clean and wifi service is quite good tbh. Staff were very friendly overall stay is pleasant. The only downside its very hard for you to find a parking
Stayed 1 night in Sep 2018

10/10 Excellent

Chee Kiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If book again if going to same location
Clean Hotel very near road side

8/10 Good

Tobey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

zack, Kuala Lumpur

Hotel & Room is comfortable to stay. nice view to see Kemaman River. near to shop and restaurant. very strategic place to stay.
Stayed 1 night in Dec 2017

4/10 Poor

Muhd

Disliked: Staff & service
Not so good
Stayed 1 night in Dec 2017

8/10 Good

Siow Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, cleanses
Location near morning market walking distance to hai Peng cafe. Limited parking slot from 5pm - 8am, maybe can try sold parking coupons
Stayed 1 night in Jul 2017

6/10 Okay

BillyJean, Shah Alam

Liked: Room comfort
Disliked: Staff & service
lesson not learnt
2nd time visit here. Customer service still bad. No welcoming greetings, No thank you after check out. Dont expect much from them. Luckily the room and the shower was nice.

6/10 Okay

Outstation guy, Shah Alam

Liked: Room comfort
Disliked: Staff & service
Beautiful stay
the check in was a breeze, although the front desk personnel is not that friendly. but from my experience in Terengganu, customer service in this state is not their best attributes, so already used to it. the lobby is pretty, but the lift is scary. they should invest to get a new lift. one tip for u guys. you MUST get a room with VIEW. when I enter the room, the view was spectacular. wide window is their strength as the view of the river and mangrove area is beautiful. and during the night, u can sleep while staring at the stars. the bed was comfortable. I love the shower head, the big square type, the one that u get only at 4 or 5 star hotel. however, they maybe could improve in their customer service and friendliness. no smiles when each time I enter the lobby. even there is a strict warning memo at the table saying not to do this and that. I also dont like the style of they put a Coway machine at the hallway for u to take your own hot or cold water. no water heater, mineral water or a small fridge in the room. location of the hotel is strategic, next to a coffee shop, nearby to food stalls and mini market. overall, i'm satisfied as I only paid less than rm100 for a room. i will come again but pls improve in customer service, please.

6/10 Okay

Johnathan, Singapore

Liked: Cleanliness
Disliked: Staff & service
Reasonably good stay
I've booked a Family room for 5 nights and was given room 506. The room is reasonably clean and the price is competitive. The stay was reasonably good as compared to the many beach resorts that I have stayed in. The only down side that I experienced is due to the staff/management. The staffs are staying in-house and they are housed in the room beside 506. I can constantly see that this staff room is unlocked and best of all, I can smell heavy cigarette smoke and some days, the whole corridor of the 3rd floor where all the 5-series rooms were, smells like I am in a cigarette hotbox. I have complaint to the front desk, but the lady just give me a blank face and I didn't notice any improvement in this condition. Apart from that, I'd really like to be able to revisit this hotel and/or to recommend annyone to stay here.

6/10 Okay

Zan, MK

Liked: Cleanliness
Nice clean hotel close to shops n eating place.
It was a good stay..not difficult to find..only set back was the one way traffic makes yr trip to n fro that more tedious. Room was good ...nice shower..we had a room looking over the river that ws nice. Good well known Kooitiam nearby.

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Value for Money
1) Room clean.. good 2) Location wise.. good. 3) Shower.. great water pressure. 4) Hotel operations.. less than 2 years.

10/10 Excellent

azita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Hai Peng and Tong Juan....
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang bersih dan tempat y strategik.
Penginapan yang memuaskan, bilik yang sangat selesa.