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Reviews of Carnmore Hotel Christchurch

4 out of 5
Carnmore Hotel Christchurch
840 Colombo St, Christchurch, Canterbury

Reviews

9.4

Exceptional

Rating 10 - Excellent. 232 out of 347 reviews" "
Rating 8 - Good. 97 out of 347 reviews" "
Rating 6 - Okay. 14 out of 347 reviews" "
Rating 4 - Poor. 3 out of 347 reviews" "
Rating 2 - Terrible. 1 out of 347 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walling distance to central. Good restaurant.
Stayed 1 night in Apr 2024
Response from Siddhartha on 24 Apr 2024
Thank you for your feedback.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean hotel, great location.
Response from Mercy Noynay - Receptionist on 22 Apr 2024
Hi adam,Thank you for your feedback and hope to see you again.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and property was clean and safe. Rooms were ample with a comfortable bed. Their morning Buffett was tasty and priced correctly. We went to a Thai restaurant down the street for dinner. 10/10 for everything. We ordered the pork belly noodles, spring rolls, and chicken skewers. Go there quickly.
Stayed 1 night in Apr 2024
Response from Sid on 21 Apr 2024
Thank you for your amazing feedback.We are glad that you enjoyed your stay with us.We hope to see you again stay with us in the near future.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Sid on 21 Apr 2024
Thank you

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable great value and walking distance to all we wanted to do in town
Stayed 2 nights in Apr 2024
Response from Sid on 17 Apr 2024
Hi David,Thank you for your feedback. It was great having you stay with us.Look forward to having you stay with us again.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Forgot my headphones and staff were super helpful in locating them and assisting to get them returned.
Stayed 1 night in Apr 2024
Response from Sid on 17 Apr 2024
Thank you Cameron.We are very appreciated that our staff provided wonderful assistance to your stay.We hope to see you stay with us again sometime in the future.

8/10 Good

David, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Location away from town centre but within walking distance ideal. Incident of staff neglect a personal concern and reported to management. Hopefully resolved by internal intervention.
Stayed 2 nights in Apr 2024
Response from Sid on 17 Apr 2024
Thank you David for your honest feedback.We are happy to hear your issues were resolved.Looking forward to having you stay with us again.

8/10 Good

Sharon, Wellingborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights, good location for walking into town if you don't mind walking a few blocks. The first room I was given was not ready for occupation, work was being done on the shower with wet towels all over the floor, unpleasant. The friendly receptionist came up and brought me another key. Satisfied with my stay apart from a very bad smell of drains when I used the shower the first time, and the wifi was quite poor, constantly dropping (I was on 4th floor).
Stayed 3 nights in Apr 2024
Response from Sid on 14 Apr 2024
Dear Sharon,Thank you for your honest feedback.We are very sorry that you had a poor experience the first time you checked in. We are glad we were able to accommodate you to another room. We will have our maintenance look into the issues you have mentioned.We look forward to have you stay with us again.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at reception and housekeeping. Housekeeping manager helped with my suitcase to our car. Great location to walk 10 minutes downtown. Food in restaurant looked good but the vegetarian option not to our taste. Highly recommend to anyone staying in Christchurch.
Stayed 2 nights in Apr 2024
Response from Sid on 14 Apr 2024
Hi Gail,Thank you for your amazing feedback.We are glad that you had a wonderful experience with us. We look forward to having you stay with us again.

10/10 Excellent

judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times, great restaurant, great location, friendly staff
Stayed 1 night in Apr 2024
Response from Siddhartha on 13 Apr 2024
Thank you for your amazing feedback.We are glad that our service had such a positive impact on your stay and it inspires our staff that their hardwork has paid off.We look forward to seeing you again.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy, the staff offered early check-in at 9:30am. Room is super clean and new. Available free parking is a good option for CBD and walking distance to amenities.
Stayed 2 nights in Apr 2024
Response from Mercy Noynay - Receptionist on 13 Apr 2024
Kia Ora CarmenThank you for your feedback and see you again nex time.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good as usual.. Stay just about every work trip to Christchurch.
Stayed 1 night in Apr 2024
Response from Sid on 11 Apr 2024
Thank you Joel for your feedback. We love having you stay with us and hope to see you have a wonderful experience every time.

8/10 Good

Mary, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff need more training as they gave us incorrect information re dining etc. Can not get room service breakfast in the weekend s which was disappointing
Stayed 3 nights in Mar 2024
Response from Mercy on 28 Mar 2024
Kia Ora MaryThank you for staying in Carnmore Hotel Christchurch last 15.03.24On behalf of the management, we apologize for the incovenience while staying in Carnmore Hotel Christchurch and we will take a note on your feedback for us to improve the services provided.

6/10 Okay

anna

Travelled with partner
Liked: Staff & service
Stay was just okay. The breakfast buffet was too expensive for what it was. Not much selection and not enough food to cover people. The room service was a let down. 2 days in a row they left dirty cups/glasses but did everything else ok. Rooms were alot smaller than the photos in booking but reasonably modern. Tv system in room was less than ideal. Could not view any live sport due to the fact they had no sky available. Overall the hotel was ok but probably look to elsewhere next time
Stayed 3 nights in Mar 2024
Response from Ding Wang - Assistant Front Office Manager on 30 Mar 2024
Dear Anna,We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.The feedback will be passed on to the relative departments to take further action.We hope to have the opportunity to welcome you back again for a 5 star stay.Best Regards,Ding WangAssistant Front Office Manager

8/10 Good

Alan

Travelled with group
Needed an easy place to stay for my last night in NZ.
Stayed 1 night in Mar 2024
Response from Ding Wang - Assistant Front Office Manager on 30 Mar 2024
Dear Alan,Thank you so much for sharing your experience with us!We are pleased to hear your stay was enjoyable and all areas met your expectations.We look forward to hosting you again next time you are in Christchurch!Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

PAUL, Kaiapoi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was convenient, clean and staff generally very good
Stayed 1 night in Mar 2024
Response from Mercy on 24 Mar 2024
Kia Ora Paul,Thank you for your feedback, hope to see you again.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car parking a little tight... overall a nice neat property central to business centre and cafes in town.. well worth the walk to eat out...so many to choose from and the Thai restaurant just 2mins away on Colombo Rd fantastic and great value.. must do
Stayed 1 night in Mar 2024
Response from Mercy on 17 Mar 2024
Hi Paul,Thank you for your feedback and hope to see you again

10/10 Excellent

Paul

Travelled with partner
Very good new hotel, well presented with helpful & friendly staff
Stayed 2 nights in Mar 2024
Response from Ding Wang - Assistant Front Office Manager on 16 Mar 2024
Dear Paul,Thank you for your feedback. Your opinion is very valuable for us!It is very special for us to hear that you enjoyed your stay and that our team fulfilled your expectations.We look forward to hosting you again.Best Regards,Ding WangAssistant Front Office Manager

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel. Nothing flashy, but clean and quiet.
Stayed 2 nights in Feb 2024
Response from Ding Wang - Assistant Front Office Manager on 16 Mar 2024
Dear Martha,Thank you for your review, we are pleased your stay was satisfactory.We look forward to hosting you again next time you are in Christchurch!Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Ravi, Manlius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated property. In excellent condition. I liked the room, the lobby and the restaurant/bar. The staff was friendly and helpful for the most part. Easily walkable distance to Cathedral Square. Wish I had been able to stay in a property like this in Queenstown.
Stayed 4 nights in Mar 2024
Response from Ding Wang - Assistant Front Office Manager on 16 Mar 2024
Dear Ravi,Thank you so much for leaving your great feedback on your recent stay with us.It was our pleasure having you and it is awesome to read you enjoyed your accommodation and dining experience with usWe hope to see you again soon.Best Regards,Ding WangAssistant Front Office Manager

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from Ding Wang - Assistant Front Office Manager on 22 Mar 2024
Dear Melissa,We are incredibly grateful that you took the time out to leave us a review.We hope to welcome you back again for a 5 star stay.Best Regards,Ding WangAssistant Front Office Manager

8/10 Good

Szanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to everything we needed. Nice bar and restaurant. Staff lovely
Stayed 2 nights in Feb 2024
Response from Mercy Noynay on 4 Mar 2024
Kia Ora Szanne,Thank you for staying in Carnmore Hotel Chrishchurch and we will be happy to see you again.Best regards

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and complete
Stayed 1 night in Feb 2024
Response from Sid on 1 Mar 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us.We hope to see you again in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave would have been good. Restaurant too expensive for us to use. The bench top/supplied chair was not easy to sit at for working on computer.
Stayed 1 night in Feb 2024
Response from Mercy Noynay on 4 Mar 2024
Kia Ora David,Thank you for your feedback and we will take it as a note for more improvement of our facilities.Best regards,

8/10 Good

Bruce

Stayed 1 night in Feb 2024
Response from Ding Wang - Assistant Front Office Manager on 22 Mar 2024
Dear Bruce,Thank you so much for taking the time to leave an excellent rating.We look forward to seeing you again soon and we will aim for a 5 star stay.Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Coco, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is quite small. Staffs are very friendly. The restaurant on the ground level is pretty decent. I loved warm marinated.olives there. Yummy.
Stayed 2 nights in Feb 2024
Response from Sid on 23 Feb 2024
Thank you for your feedback.We are glad that you enjoyed your stay.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Right at the entrance to New Regent Street , a funky block of small boutiques and cafes. Only a short 2 block walk to a major shopping area.
Stayed 1 night in Feb 2024
Response from Sid on 23 Feb 2024
Thank you for your feedback.We are glad that you enjoyed your stay with us.

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for exploring the city
Stayed 4 nights in Feb 2024
Response from Sid on 14 Feb 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us.

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel are very friendly and extremely helpful. They let us have the room slightly early which we really appreciated after two very long flights. The hotel seems quite new and is spotlessly clean. We would definitely recommend it to friends. However, the restaurant food was not great and it was impossible to put the light on in the bathroom without disturbing someone asleep, which led to disturbed nights.
Stayed 2 nights in Feb 2024
Response from Ding Wang - Assistant Front Office Manager on 9 Feb 2024
Dear Paul,Thank you for sharing your stay experience with us.We are pleased to hear your stay was enjoyable and we appreciate the comments of the service our team has provided.We look forward to welcoming you back again.Best regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Benny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when visiting Christchurch for business.
Stayed 1 night in Feb 2024
Response from Sid on 8 Feb 2024
Hi Benny,Thank you for your feedback.Lovely having you stay with us always.

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sid on 3 Feb 2024
Thank you for your feedback.We are glad that you enjoyed your stay with us.

8/10 Good

Kimberlee, Bainbridge Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to downtown. Helpful staff, laundry facility and free parking. We also had a nice dinner at their restaurant.
Stayed 2 nights in Jan 2024
Response from Sid on 1 Feb 2024
Hi Kimberlee,Thank you for your feedback.We are glad that you enjoyed your stay with us.We will pass on your comments to all staffs who assisted you in having a great stay.We hope to see you again sometime.

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2024
Response from Ding Wang - Assistant Front Office Manager on 1 Feb 2024
Hi Aditya,Thank you for such amazing review, we are pleased your stay was enjoyable and we look forward to welcoming you again.Best regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Eileen T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in CC
Carnmore Hotel was perfect for a one night stay while traveling through Christchurch. It's an easy walk to the city center. The restaurant food was excellent for dinner.
Stayed 1 night in Jan 2024
Response from Sid on 27 Jan 2024
Hi Eileen,Thank you for your feedback.It was nice to have you stay with us.We are glad that you enjoyed your stay with us.

8/10 Good

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ding Wang - Assistant Front Office Manager on 25 Jan 2024
Dear Ying,We are pleased to hear your stay was enjoyable.We look forward to welcoming you back again.Best regards,Ding Wang

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Good location, luandry services were a must.
Stayed 1 night in Jan 2024
Response from Sid on 22 Jan 2024
Hi Allan,Thank you for your feedback. We appreciate your comments and glad that you enjoyed your stay with us.We would love to have you again.

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ding Wang - Assistant Front Office Manager on 25 Jan 2024
Dear Nancy,Thank you for taking time in rate your recent stay and we are delightful to hear it was satisfactory.We look forward to welcoming you back again!Best regards,Ding Wang

8/10 Good

Sue

Travelled with partner
Friendly on arrival. Looked after our bags for the day after check out. Nice clean room with good view
Stayed 1 night in Jan 2024
Response from Sid on 22 Jan 2024
Hi Sue,Thank you for your honest feedback. We are glad we could make your stay comfortable.Our staff contributing to your enjoyable stay makes us feel really proud and would continue to carry on our services with smile and best dedication.We are looking forward to having you stay with us again.

10/10 Excellent

Isobel

Stayed 3 nights in Jan 2024
Response from Clara Santos - Front Office Manager on 8 Feb 2024
Dear Isobel, thank you so much for rating your recent stay with us with a perfect 5 out of 5. It is fantastic to receive feedback like yours. it was our pleasure having you. We hope to see you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second stay at Carnmore and my positive review from the first stay applies. This time we had a car and found easy, convenient parking. Also had a wonderful dinner at the accompanying restaurant Hoi Polloi.
Stayed 2 nights in Jan 2024
Response from Clara Santos - Front Office Manager on 15 Jan 2024
Dear James, thank you for taking the time to leave your feedback on your recent stay with us. We really appreciate your preference to our hotel. It was our pleasure having you again and we hope to see you many more times.

10/10 Excellent

Bette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from the hotel window. Very quiet hotel and neighborhood but close to the city center. Friendly and helpful staff.
Stayed 5 nights in Dec 2023
Response from Clara Santos - Front Office Manager on 15 Jan 2024
Thank you for your feedback, Bette! It brings us great joy to know that you enjoyed your stay with us. We appreciate the comments and are very happy that our staff contributed for a better experience! We look forward to seeing you again!

6/10 Okay

Natalie

Stayed 1 night in Jan 2024
Response from Ding Wang - Assistant Front Office Manager on 25 Jan 2024
Dear Natalie,We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

James

Travelled with partner
Liked: Amenities
Friendly and helpful service, easy check in and out and a clean, attractive and reasonably quiet room.
Stayed 2 nights in Dec 2023
Response from Yuri on 4 Jan 2024
Dear JamesThank you for taking the time to leave your feedback on your recent stay with us. It was our pleasure having you and we hope to see you again soon.Yours sincerelyYuriHotel Manager

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was perfect
Stayed 1 night in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 30 Dec 2023
Dear Rhonda,Thank you so much for taking the time to leave an excellent rating. We really appreciate the rating. We look forward to seeing you again soon.Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was close to square Dining options & not too expensive Comfortable bed Nothing we didn’t like
Stayed 3 nights in Dec 2023
Response from Siddhartha on 27 Dec 2023
Hi Mary,Thank you for your feedback.We are glad that you enjoyed your stay with us.We hope to see you again.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 30 Dec 2023
Dear Craig,Thank you so much for taking the time to leave an excellent rating. We really appreciate the rating. We look forward to seeing you again soon.Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Siyabonga

Stayed 4 nights in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 25 Jan 2024
Dear Siyabonga,We appreciate your excellent rating and we are pleased you enjoyed your stay with us.We hope to see you back again!Best regards,Ding Wang

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 30 Dec 2023
Dear Drew,Thank you so much for sharing your experience with us. We hope to see you again soon.Best Regards,Ding WangAssistant Front Office Manager

8/10 Good

Amrutha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Carnmore hotel was comfortable. The room was quite pretty and cozy. The hotel is not quite in the city center so a lot of the places were a bit far off. But overall it was a pleasant stay and the staff were quite friendly.
Stayed 3 nights in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 30 Dec 2023
Dear Amrutha,Thank you for your review, we are pleased your stay was satisfactory.We look forward to hosting you again next time you are in Christchurch!Best Regards,Ding WangAssistant Front Office Manager

10/10 Excellent

Felix, Dexter

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ding Wang - Assistant Front Office Manager on 30 Dec 2023
Dear Felix,We are incredibly grateful that you took the time out to leave us a 5-Star review.We look forward to hosting you again.Best Regards,Ding WangAssistant Front Office Manager