Loews Chinatown hotels

"Staff never answer the phone. Also paid $90 in parking for a total of 27 hours. When we first got there they told us to get a ticket then when we left 4 hours later we paid $30 then I paid for 24 hours and didn’t park there because it would expire at 2 am and have to $60 more until I checked out. Not worth it in my opinion. Hotel staff always told me and my husband different things. They don’t have a pool and hotel isn’t that nice. Definitely wouldn’t stay there again. "

"Clean room, helpful staff"

"Yes! Everything from the moment we areived to the moment we departed, the staff was INCREDIBLE! All the concierge and valets, comstantly working to support each guest that arrived or left, opening doors and car doors, friendly and welcoming every time, too. The desk staff were also amazing, friendly. We were about to buy 2 bottles of smart water and one of the front desk associates simply said, "here look, if you'd like, we have complimentary water, theyre cold and I'll go grab it for you." She simply couldve made the sale and said nothing. THAT'S the kind of care missing these days snd ehat separates hotels like this from others. I don't typically do hotel reviews because while i may enjoy a stay, I'm never fully blown away. The Noe restaurant was amazing. Serving staff was incredible and friendly and Frank the bartender was a step above the rest. Friendly, inciteful, helpful. Just added to the amazing culture the Omni Hotel adds in addition to the stay. And let me not forget the room attendants. Every morning we saw her she was smiling, greeted us with warm hellos each morning and always wished us a great day. Again, I can't say enough good about this stay other than if your are considering it, stop and just book. You won't be sorry! "

"no good "

"Great stay at the Biltmore Hotel! The building is beautiful with a classic, historic feel, and the staff was friendly and attentive. My room was clean, comfortable, and well-maintained. The downtown location made it easy to get around. Would definitely stay here again! "

"It was fabulous "

"Hotel is hosting the city homeless and drug abuse like a center , be careful with the drugs addicts that hang and pee all over the car garage."

"The bed in our room was filthy and covered in human body hair, including what appeared to be pubic hair. It was extremely disturbing and completely unacceptable for a hotel that claims to be upscale, especially one under the Hilton brand. I specifically asked that management acknowledge the issue with the cleaning staff so that I could at least know the situation was being taken seriously. Unfortunately, no one from management ever spoke with us. The front desk employee who sent housekeeping to re-clean the room simply offered us one free breakfast. This experience was incredibly upsetting. The condition of the bed was so unsanitary that we could not sleep and felt genuinely uncomfortable staying in the room. It also made us question what else in the room may not have been properly cleaned. I took detailed photos and videos of the situation. I have stayed in many hotels and have never experienced anything like this before—especially not at a Hilton property that markets itself as an upscale hotel."

"Everything was amazing perfect for a couple "