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Reviews of The Rose Chicago, Tapestry Collection by Hilton

4 out of 5
The Rose Chicago, Tapestry Collection by Hilton
5200 Pearl Street, Rosemont, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1000 reviews" "
Rating 8 - Good. 167 out of 1000 reviews" "
Rating 6 - Okay. 43 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Stayed 2 nights in Apr 2024
Response from The Rose Hotel on 2 May 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

james, Cedar Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool modern art feel. Close to Fashion Center outlets and restaurants. In house facilities are very good. Excellent, attentive staff.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Apr 2024
Hello James,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent doors to room open and close extremely loudly which disturbed our sleep each night.
Stayed 3 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Hello Patrick!We are sorry that you were disappointed with your room, and that your stay with us did not meet your expectations. We apologize for the fact that your room does not appear to have been prepared to the standard that we normally provide for our guests. We appreciate your review, many thanks, and we are sorry that you didn't enjoy your stay with us more.

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Hello Alla, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again! See you soon!

10/10 Excellent

Jamie, Seabrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Everything was convenient. Property was so cute. I will stay here again.
Stayed 4 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Hello Jamie, Where words fall short, ratings do the job! Thank you for such gracious rating! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was easy drive to airport
Stayed 2 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Hello Tamara,Thank you for the perfect rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rose Hotel on 10 Apr 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rose Hotel on 6 Apr 2024
Dear Isaiah,We are truly sorry for the negative experience. We hope we can make it right next time.

4/10 Poor

Jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 5 Apr 2024
Dear Jackelyn,We are truly sorry for the negative experience. We hope we can make it right next time.

8/10 Good

Kimberly

Travelled with partner
We had a long layover (11 hrs) on a last min flight cancellation. I booked the hotel based on the reviews and its location. It was very clean & close. We were able to use their free airport shuttle in the morning at 6:30 to return to the airport & that was helpful.
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Hello Kimberly,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t mention that we would have to pay 35 just to exit the property.
Stayed 1 night in Mar 2024
Response from The Rose Hotel on 17 Mar 2024
Good evening, I do apologize about the inconvenience. Our hotel does charge for overnight parking, and we apologize if that was not properly communicated during your check-in. We do hope to see you again in the future

10/10 Excellent

Brandt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from The Rose Hotel on 10 Mar 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kenneth Tse-Kin

Response from The Rose Hotel on 28 Feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all extremely nice. We had breakfast there the next day, food was AWESOME and those staff members truly made our stay better. They went out of their way to make sure we had a great experience. I had the breakfast burrito and it was probably the best I've ever had! They also had Starbucks coffee! The room was nice, and updated. But they could have used more pillows. The only downside was that there was no refrigerator in our room. I would definitely stay there again! And would probably have dinner there since the food was so good!
Stayed 1 night in Feb 2024
Response from The Rose Hotel on 12 Feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Renee

Stayed 1 night in Jan 2024
Response from The Rose Hotel on 31 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 26 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 22 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 18 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Shenita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 17 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

Bob

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 11 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Services on 10 Jan 2024
Dear Penny,Thank you for the perfect score. We hope to see you back at The Rose soon!

10/10 Excellent

Douglas, Elk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with an excellent staff, check in was a breeze. The room was very spacious and the bathroom was awesome with a full walk in shower. Food selection was great and did I mention the staff were excellent
Stayed 1 night in Jan 2024
Response from The Rose Hotel on 10 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

Mary Rose

Stayed 1 night in Jan 2024
Response from The Rose Hotel on 10 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great decor and environment and friendly and quick check in. Parking charge of $30 was excessive in my opinion for one night.
Stayed 1 night in Jan 2024
Response from Guest Services on 8 Jan 2024
Dear Erica. Thank you for the feedback. We are happy to known you enjoy the hospitality from our team. We regret to know parking was overprice for you however we assure you our prices are the most economical from the area. Again, thank you for the perfect score!

10/10 Excellent

Denzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Dear Denzel. Thank you for the perfect scoreWe hope to see you back soon!

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 7 Jan 2024
Dear Tatiana, Thank you for the perfect score. We look forward to seeing you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel for a convenient stay when coming or going to O’Hare.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Dear Katherine. Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Guest Services on 29 Dec 2023
Dear guest,Thank you for the perfect score. We look forward to see you again!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great Shuttle
Excellent, new, modern hotel. Misses… no in room safe, mini-fridge…Hits… restaurant, bar, shuttle and approximation to ohare. We’ll stay again.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 25 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Sharmella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the cleanest hotels I’ve ever stayed at! The room was beautiful and smelled amazing. I even ordered room service and that was delicious. This is now my go to hotel for the Rosemont area.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 20 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 20 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Gaspare

Stayed 1 night in Dec 2023
Response from The Rose Hotel on 6 Jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were exceptional. When I asked about adding park and fly, they were more than helpful in taking care of me. They offered free bottles of water and even champagne for the adults. Excellent friendly service. I checked in after 8pm so this wasn't even the day shift!
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 18 Dec 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 11 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Response from The Rose Hotel on 7 Feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and amenities are perfect for short or long stay since its so close to the airport and the city.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 9 Dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 Excellent

jenefer

Business traveller
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 9 Dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

2/10 Terrible

Kerri

Disliked: Amenities
Absolutely nothing special or unique.
Stayed 2 nights in Dec 2023
Response from The Rose Hotel on 7 Dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 Excellent

Lucille

Stayed 1 night in Dec 2023
Response from The Rose Hotel on 23 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peloton King Suite
We had a peloton king suite. It was very clean very comfortable, and the service was excellent. The drawbacks were the closet only has about 6 inches of bar to hang things on, and the TV remote only worked for up to about 7 feet in front of the TV.
Stayed 1 night in Dec 2023
Response from The Rose Hotel on 6 Dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel near ohare by far! Love the hotel and restaurant and bar. Staff was wonderful!
Stayed 1 night in Nov 2023
Response from Tracie A. on 29 Nov 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Rose Hotel on 21 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Rose Hotel on 20 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Rose Hotel on 20 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and great restaurant on site
Stayed 4 nights in Nov 2023
Response from The Rose Hotel on 20 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Rose Hotel on 20 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from The Rose Hotel on 20 Nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

6/10 Okay

Michele

Stayed 1 night in Nov 2023
Response from Guests Services on 14 Nov 2023
Thank you for the review. We regret that your stay at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered.Please let us know if there is anything we can do to make it right for you

10/10 Excellent

CJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay . Staff was excellent
Stayed 2 nights in Nov 2023
Response from Guest Services on 12 Nov 2023
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the area.

10/10 Excellent

Richard, Harwood Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Nov 2023
Response from Guest Services on 12 Nov 2023
Thank you for choosing us for your recent trip to Rosemount. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to at The Rose Hotel in the near future.