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Reviews of The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 592 out of 1004 reviews" "
Rating 8 - Good. 200 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 82 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vinni

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool
Stayed 1 night in Apr 2024
Response from Ron on 1 May 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Excellent

Truely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from the cl on 25 Apr 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from The CL on 21 Apr 2024
Thank you for your review and hoep to see you again!

8/10 Good

Angenette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Stayed 2 nights in Apr 2024
Response from The CL on 15 Apr 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

JaeDa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 3 nights in Apr 2024
Response from The CL on 13 Apr 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Allesaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The CL on 13 Apr 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Excellent

Clintece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the jacuzzi tubs
Stayed 1 night in Mar 2024
Response from The CL on 9 Apr 2024
Thank you so much for your review and hope to see you once again!

4/10 Poor

Tom

Stayed 1 night in Apr 2024
Response from Ron on 1 May 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Poor

Amanda

Stayed 2 nights in Apr 2024
Response from Ron on 1 May 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Poor

adam

Travelled with partner
Liked: Staff & service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Stayed 1 night in Apr 2024
Response from Ron on 7 Apr 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Response from The CL on 5 Apr 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The CL on 5 Apr 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

arina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on 5 Apr 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Excellent

chide

Liked: Cleanliness, staff & service, property conditions & facilities
It was tight
Stayed 3 nights in Jan 2024
Response from The CL on 4 Apr 2024
Thank you!!

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from Ron on 23 Apr 2024
Thank you so much for your review and we hope to see you again!

4/10 Poor

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Stayed 3 nights in Mar 2024
Response from Ron on 21 Apr 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Terrible

Jaquet

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Stayed 2 nights in Mar 2024
Response from The CL on 2 Apr 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from The CL on 2 Apr 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, very helpful.
Stayed 1 night in Mar 2024
Response from The CL on 31 Mar 2024
Thank you so much !!!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Stayed 2 nights in Mar 2024
Response from The CL on 1 Apr 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The CL on 31 Mar 2024
Thank you Kristy for the review!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on 30 Mar 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were friendly
Stayed 1 night in Mar 2024
Response from The CL on 29 Mar 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

nichelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing place
Stayed 1 night in Mar 2024
Response from The CL on 28 Mar 2024
Thank you !!

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Stayed 1 night in Mar 2024
Response from Ron on 27 Mar 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from The CL on 21 Apr 2024
Thank you!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from The Champagne Lodge on 22 Mar 2024
Thank you!!

4/10 Poor

Timnesha

Stayed 1 night in Mar 2024
Response from Ron on 21 Mar 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from The CL on 18 Mar 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and clean
Stayed 1 night in Mar 2024
Response from The CL on 18 Mar 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Genetta

Liked: Amenities
Great 👍
Stayed 2 nights in Mar 2024
Response from The CL on 16 Mar 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 Terrible

Katrina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Stayed 1 night in Mar 2024
Response from The CL on 16 Mar 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 Excellent

CHRISTEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on 15 Mar 2024
Thank you !!

10/10 Excellent

Tashauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
Stayed 1 night in Mar 2024
Response from The CL on 13 Mar 2024
Thank you so much for your review!

10/10 Excellent

Calvin

Stayed 1 night in Mar 2024
Response from The CL on 30 Mar 2024
Thank you !!!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from The CL on 8 Mar 2024
Thank you!!!

10/10 Excellent

Keeona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved making memories there
Stayed 2 nights in Dec 2023
Response from Ron on 8 Mar 2024
Thank you so much for your review!!!

10/10 Excellent

Emmanuel

Stayed 2 nights in Mar 2024
Response from The CL on 28 Mar 2024
Thank you !!

8/10 Good

Kashianna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Would do it again
Stayed 1 night in Feb 2024
Response from Ron on 5 Mar 2024
Thank you so much for your review!

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, thank you
Stayed 2 nights in Mar 2024
Response from The CL on 4 Mar 2024
Thank you so much for the review! We hope to see you again soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet arra
Stayed 1 night in Mar 2024
Response from The Champagne Lodge on 4 Mar 2024
Thank you!!!

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024
Response from The CL on 24 Mar 2024
Thank you!!

10/10 Excellent

Rian

Stayed 1 night in Jan 2024
Response from Ron on 4 Mar 2024
Thank you so much for your review!

6/10 Okay

Briana

Stayed 1 night in Feb 2024
Response from Ron on 21 Mar 2024
Thank you for your review, but we expected to receive a higher review since you received - for FREE - a larger Jacuzzi than you actually booked.

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all around nice place & really look like the pictures
Stayed 2 nights in Feb 2024
Response from Ron on 28 Feb 2024
Thank you so much for your review!

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
It was a nice experience but the room wasn’t ready by the time we got there. Check in was at 5 but we got there around 6:30-7 and it was still being cleaned…for the room it was overpriced and didn’t get my full deposit back. The people were nice tho.
Stayed 1 night in Feb 2024
Response from The CL on 29 Feb 2024
Hi Christina,We always apprciate the feedback, and are glad that your found our staff to be kind. I did also want to make sure that you know the reason that for the portion of your security deposit being retained, incase you were not informed, was due to two of the pillow cases being damaged when you checked out.Hopefully the next time you stay with us we can give you a 5 star experience.

10/10 Excellent

Shontay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that my room was upgrades and it was a beautiful suite.
Stayed 1 night in Feb 2024
Response from The CL on 27 Feb 2024
Happy to hear that you enjoyed your stay! We hope to have you back soon.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Summary below. If I could add the pics and videos I would. We checked in and quickly got ready to go out for dinner and weren’t in the room more than 15-20min. Got back from dinner and found everything in the below list. When I went into the main office and explained what happened the manager didn’t want to hear it and said I would have to wait until management looks at the room the next day. We left to go home and the next day I called management and it was the same person that I complained to the night before. She again never apologized and hung up on me when I asked if she’s really going to make me get a lawyer involved. - Found him on the wall right next to the bed in plain sight - Found used plastic knife stuck on the bench - Drywall ceiling had old brown spots all over - Found pubic hair in the jacuzzi tub - Tub barely was able to drain (obviously hair and semen clogging it) - Have video of what was certainly semen working it’s way into the drain
Stayed 1 night in Feb 2024
Response from Ron on 27 Feb 2024
Mr. David Haag, you are such a lier!!!You checked into your suite on February 24, 2024 at 16:41pm and checked at 8:12pm and during your 3 and a half hour stay you used every single amenity available including an oversized jacuzzi, walk-in steam shower, bathroom and bed. Our surveillance camera system confirmed the above check-in and check-out times. Prior to Mr. Haag's check-in, our maintenance staff checked and verified that Mr. Haag's suite was clean, presentable, and every single amenity and appliance worked properly. Throughout your 3 and a half hours stay, you did not contact the front desk in regards to any issue with your suite. Following your departure from the hotel, our front desk agent inspected your suite and DID NOT find any of the issues mentioned above. We simply do not offer free stays here and do not tolerate liers, sorry!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The CL on 27 Feb 2024
Thank you for your review!

8/10 Good

Leander

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was quiet
Stayed 1 night in Feb 2024
Response from The CL on 23 Feb 2024
Thank you !!