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Reviews of Embassy Suites by Hilton Chicago Downtown River North

4 out of 5
Embassy Suites by Hilton Chicago Downtown River North
600 N State St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 1036 out of 2230 reviews" "
Rating 8 - Good. 521 out of 2230 reviews" "
Rating 6 - Okay. 321 out of 2230 reviews" "
Rating 4 - Poor. 189 out of 2230 reviews" "
Rating 2 - Terrible. 163 out of 2230 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amir, Des Moines

Great value for the price. Very clean looking and extremely responsive staff. Location is excellent, with the entire Chicago downtown within a walking range.
Stayed 2 nights in Apr 2024

6/10 Okay

Armi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are small and dark
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Room was clean and comfortable. Staff was extremely friendly and helpful. The included breakfast exceeded my expectations.
Stayed 5 nights in Apr 2024

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 3 nights in Apr 2024

8/10 Good

ILIAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, quiet and within walking distance to major attractions. Pool was a bit small and it would be nice to have more selections at breakfast but overall a good stay.
Stayed 3 nights in Apr 2024

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Maliya

Travelled with family
Hotel was beautiful. I loved the food. The place needs better signs. Like where the ice machines are in every floor. Which floor has the pool on it etc. the front desk wasn’t very informative either. I know they see a lot of people a day but that shouldn’t get in the way have making a guest feel welcomed and comfortable.
Stayed 2 nights in Apr 2024
Response from MGW on 29 Apr 2024
We appreciate your business, and we will make sure that we address the front desk staff appropriately. Thank you again and we look forward to your next stay here at the Embassy Suites River North.

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and we were able to walk everywhere. The breakfast was delicious and the staff did a great job with keeping the area clean and the breakfast line moving with how busy it was. The evening reception was super nice! Our only concern was we were not expecting $79/night for parking. I wish it was posted on the website that it was per night. We were under the impression it was $79 for our whole stay.
Stayed 3 nights in Apr 2024
Response from MGW on 29 Apr 2024
We are pleased to hear that you enjoyed your stay with us, and we look forward to your next visit here at the Embassy Suites River North.

8/10 Good

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Needs lots of attention to maintenance details (i.e. toilet paper holder was coming off wall, shower curtain was torn, towels were fraying, closet doorhandle was swinging on one screw)
Stayed 1 night in Apr 2024
Response from Guest Services Team on 30 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Jennifer, Springfield

Stayed 2 nights in Apr 2024

10/10 Excellent

lorie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome & the free big breakfast was amazing! We parked around the corner in a covered garage which was nice & close.
Stayed 1 night in Apr 2024

2/10 Terrible

Cory

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shatice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and fully staffed. I enjoyed the experinece
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the free breakfast that was included with our stay. Made it easier not having to find breakfast in the morning. Just was one less headache having to deal with. The free omelet bar was our favorite.
Stayed 2 nights in Apr 2024
Response from MGW on 29 Apr 2024
We are glad you hear that you enjoyed your stay and the complimentary breakfast. We thank you and hope to see you again soon here at the Embassy Suites River North.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
King breakfast
Stayed 6 nights in Apr 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted nicely by staff. Room was clean and spaceful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sinestra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The amenities are great and the look of the hotel is beautiful. The staff was unfriendly and sometimes rude. There was also a huge group (over 40) of kids that were running the halls and fighting resulting in the police being called. Staff was not helpful in that incident and even ignored the calls made to the front desk to report what we were seeing.
Stayed 2 nights in Apr 2024

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful and the rooms were great!! Breakfast was also really good and convenient, would highly recommend to stay at this Embassy .
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations! The staff was professional, rooms were clean, and the breakfast and happy hour was great!!
Stayed 2 nights in Apr 2024

8/10 Good

Jill

Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Comfortable and spacious.
Stayed 3 nights in Apr 2024

10/10 Excellent

JOELITO P., MERIDEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to magnificent mile and nice restaurants around the area.
Stayed 3 nights in Apr 2024

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Howard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Breakfast buffet was really good. Would stay again. Great value.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Arielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pace overall
Stayed 3 nights in Apr 2024

8/10 Good

JoWanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great. The breakfast options were excellent. My only complaint is that there is a super ling wait to get on/off the elevators during breakfast hours. You could be waiting 20 minutes or more to go up or down. Other than that our stay was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Nikeya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel in many other states, but this was my worst experience. My room smelled like a wet dog. I had to keep my window open the whole time. There were people hanging outside their room doors as if they were living in an apartment building, letting their kids have races up and down the hallway. If you are planning on eating breakfast, be sure to have your good supportive shoes as you will be taking the stairs because the elevators do not accommodate the amount of people using the elevator at that time. for reference, we were on the 8th floor. There were young ladies eating breakfast with booty short-like underwear on as if they were in their own kitchen at home. The best part was having to lug all our suitcases for a family of five down the stairs to get to the basement to our car because once again, the hotel elevator does not accommodate the amount of people checking out at any giving time. I will NEVER stay at this hotel again.
Stayed 2 nights in Apr 2024

4/10 Poor

Denise

With the hotel only having one elevator we waiting over 15 minutes each time we needed to use it. With so many people waiting to use the elevator a big line was forming. Very inconvenient. The stairs wasn’t an option for us. The hotel was also hot.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 30 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open feel of the hotel is amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Savitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Apr 2024

8/10 Good

Mohak

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is beautiful, our room was not necessarily all that clean. We asked for every other day cleaning, and we had to call to remind them. Breakfast staff were fantastic. Front desk staff were hit and miss. On day of checkout, one was incredibly short with me, just about trying to figure out how to get a taxi.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zach

They had tons of people there because it was spring break and one of the elevators wasn’t working the whole time which Matt you waited for five minutes or more every time you wanted to take an elevator.
Stayed 3 nights in Mar 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Construction seems over with. Elevators are a hassle. Expect to be waiting a bit in the morning or at night. Overall great stay though
Stayed 3 nights in Mar 2024

6/10 Okay

greg

Travelled with family
Stayed 4 nights in April, good location, staff were polite and courteous, but upon check in we reported that the toilet in our room was broken. We were told that an engineer would be up to fix it...after 3 more contacts with the front desk over the ensuing three days, they eventually came and replaced the broken handle. Obviously, something that should have been addressed at the initial indication of the issue, but after repeated promises by the front desk to get the problem resolved, it took a 4th follow up to get any action 3 days after we checked in. Location was good, the overall stay was what we expected from an Embassy Suites aside from the failure to address the broken toilet and the failure to apologize or offer any rate adjustment or other acknowledgement that working plumbing is a pretty fundamental issue in a hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

LUANN

Stayed 1 night in Mar 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality hour and breakfast. Public spaces very open and clean. The staff go out of their way to help make stay easier-simple things like breaking cash into smaller bills( even though mostly cashless world), grabbing silverware when breakfast area not open. We had a great experience for just a one night stay.
Stayed 1 night in Apr 2024

4/10 Poor

Yasuhiro

Stayed 4 nights in Mar 2024

4/10 Poor

Tyler

Issue with Expedia and hotel - was on phone with both for way to long. Hotel staff dropped ball and lacked communication. Spoke with multiple people at hotel and kept making promises that weren't kept. Manager did not take responsibility for a reservation. Ended up going to a different hotel downtown Chicago (great stay, highly recommended the DoubleTree by Hilton) after having to alter travel plans the day before.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

william p

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 6 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

6/10 Okay

Candace

Stayed 1 night in Mar 2024

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Gerardo

Stayed 2 nights in Apr 2024