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Reviews of Delta Hotels by Marriott Chicago Willowbrook

3 out of 5
Delta Hotels by Marriott Chicago Willowbrook
7800 Kingery Hwy, Willowbrook, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 148 out of 266 reviews" "
Rating 8 - Good. 55 out of 266 reviews" "
Rating 6 - Okay. 29 out of 266 reviews" "
Rating 4 - Poor. 19 out of 266 reviews" "
Rating 2 - Terrible. 15 out of 266 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to get to, very clean comfortable overnight stay. Plenty of parking. The staff were very nice and helpful. I arrived a little early for checkin and nothing showed available in the system. The gentleman went back and found a room for me to checkin, so I didn’t have to wait.
Stayed 1 night in May 2024
Response from Vincent on 20 May 2024
Thank you so very much for sharing and we do hope to see you again

8/10 Good

Glenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Booked at the last minute so I didnt have as much time to read the reviews as I would normally. I was pleasantly surprised. It is convenient, right off 55 with shops and place to eat nearby. The bathroom is a bit small but ok for just 1 person. I didnt get his name but front desk clerk at check in was really friendly and welcoming. I didnt have a chance to use any of the facilities offered. Would def stay here again.
Response from Vincent on 20 May 2024
We are so happy you loved the hotel and we do hope to see you again

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Sketchy location. Poor use of room space. King bed, sofa, and love seat but who needs all that space when the bathroom is so tiny? Bathroom door literally hits the toilet when it opens. Shower head must be a water saver - barely a strong enough flow of water to rinse the shampoo out of your hair. Bed was comfortable but walls were thin; lots of noise from adjacent rooms. Sadly it’s the best hotel in that area - others are a La Quinta and another sub-standard hotel.
Stayed 1 night in May 2024
Response from MMJ on 6 May 2024
Thank you for your review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient to a major highway.
Stayed 3 nights in Apr 2024
Response from Vincent on 29 Apr 2024
Thank you so much for staying with us and we do hope to see you again

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying here. Staff is very friendly and welcoming.
Stayed 2 nights in Apr 2024
Response from Vincent on 19 Apr 2024
Thank you so very much and going to share this with our staff! We do hope to see you again soon

6/10 Okay

Holly

Travelled with family
The hotel was very nice and our room was clean and updated. The only issues we had were that the coffee maker stopped working after making two cups of coffee and there wasn’t enough hot water to take a shower. My husband let the water run for a long time but it only ever got luke warm at best and after that there wasn’t anymore for anyone else to shower.
Stayed 1 night in Mar 2024
Response from Vincent on 2 Apr 2024
Thank you for staying with us and thank you so much for sharing this! I am going to address this with our GM and next time please do let us know so we can assist you better. Again, Thank you

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay here at the Delta Hotels by Marriott Chicago, a thank you to the staff and also my room was clean…
Stayed 1 night in Mar 2024
Response from Vincent on 18 Apr 2024
Thank you so very much for staying with us and we do hope to see you again

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms staff was extremely friendly
Stayed 3 nights in Mar 2024
Response from Vincent on 1 Apr 2024
Thank you so very much for staying with us and hope to see you again

8/10 Good

Nora, Roscoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent on 1 Apr 2024
Awesome! Thank you so very much for sharing

10/10 Excellent

Marina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Mar 2024
Response from Vincent on 1 Apr 2024
Awesome! Thank you so very much for staying with us and we do hope to see you again

6/10 Okay

Murtaza

Stayed 2 nights in Mar 2024
Response from Vincent on 1 Apr 2024
Thank you! We hope to see you real soon!

10/10 Excellent

SHABBIR M

Stayed 2 nights in Mar 2024
Response from Vincent on 1 Apr 2024
Awesome! Thanks and we do hope to see you again

8/10 Good

Brett

Stayed 2 nights in Feb 2024
Response from Vincent on 20 Mar 2024
Thank you so very much for staying with us and we do hope to see you again soon

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vincent on 3 Jan 2024
Thank you so very much and hope to see you again

10/10 Excellent

Lansing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very quiet room. Attentive and responsive staff. Excellent value for the holiday weekend.
Stayed 4 nights in Dec 2023
Response from Vincent on 3 Jan 2024
WOW a 10! Thank you so very much and hope to see you again

2/10 Terrible

Tijana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My card has been charged numerous times after checking out and now I have to dispute with my bank and wait 7 days to get my money back. Happy holidays to losing out! I could’ve went on an all inclusive vacation with how much this hotel has taken from me. But of course they take their money in seconds while the customer has to wait a week to get it back. Shame on you!
Stayed 4 nights in Dec 2023
Response from V on 29 Dec 2023
Thank you for sharing this and will address directly with our staff

10/10 Excellent

Evgenii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on 28 Dec 2023
Awesome! Thank you so very much for staying with us and we do hope to see you again

2/10 Terrible

Ronald

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Restaurant wasn’t open at the times it said it would be, coffee maker in my room didn’t work and went to get some in the lobby and their wasn’t any made at 6am as described, bathroom has no towel rack other than back of the door, definitely disappointed, I expected better since it is a Marriot hotel
Stayed 1 night in Dec 2023
Response from Vincent on 28 Dec 2023
Thank you for sharing and will addres this directly with our staff

10/10 Excellent

Wang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paula on 21 Dec 2023
Thank you for staying with us, have a happy holidays.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vincent on 4 Dec 2023
Awesome! Thank you so very much for staying with us and hope to see you again

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located and most of the shops and other facilities are close by.
Stayed 2 nights in Nov 2023
Response from Vincent on 27 Nov 2023
Thank you and we do hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Vincent on 31 Oct 2023
WOW a 10! Thank you so very much and we do hope to see you again really soon

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Great! Thank you so very much for giving us a 10! We do hope to see you soon

8/10 Good

Tertius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nicely priced hotel with a really nice atmosphere.
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Awesome! Thanks for staying with us!

10/10 Excellent

Sharon, Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Thank you so very much for staying with us

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, smelled and felt clean everywhere.
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
That is so great to hear! Thank you and hope to see you again

10/10 Excellent

PAMIRBEK, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Great to hear this! Thanks for staying with us

10/10 Excellent

Ivana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Oct 2023
Response from Vincent on 31 Oct 2023
Great to hear this and we do hope to see you again

6/10 Okay

Usha

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Thank you so very much for staying with us

10/10 Excellent

Nargis

Stayed 2 nights in Oct 2023
Response from Vincent on 27 Nov 2023
Thank you so very much for staying with us!

8/10 Good

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to gas stations ect. The breakfast was cold and horrible. Was not free. Very disappointing.
Stayed 1 night in Sep 2023
Response from Vincent on 31 Oct 2023
Thank you and going to share this with our staff

8/10 Good

Molly

Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Great! Thanks for staying with us

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
I had a great experience at the delta hotel. Everything was pretty clean the only thing that was terrible was the water pressure in the shower. Other than that everything was super clean and comfortable with friendly staff.
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Thank you so very much for sharing this and will address this with our staff

6/10 Okay

Saireen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vincent on 31 Oct 2023
Thank you! We do hope to see you again

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and my wife and I will stay again. My wife lost a very valuable item and the staff was quick to find it and ensure that it is safe. I cannot recommend this location enough!
Stayed 1 night in Sep 2023
Response from Vincent on 31 Oct 2023
Awesome! Thank you so very much for staying with us

10/10 Excellent

Pavlo

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from Vincent on 31 Oct 2023
Great! Thanks for staying with us

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Vincent on 31 Oct 2023
Thank you! We do hope to see you again

10/10 Excellent

Almir

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Run-down
This hotel is run-down and doesn't belong in the "Delta Hotels" namespace
Stayed 1 night in Aug 2023

2/10 Terrible

Yash

Improper service and iron ruined the clothes.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Yvette

Stayed 2 nights in Jul 2023

10/10 Excellent

Raymond P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Letha

Stayed 1 night in Jul 2023

10/10 Excellent

Sleman

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
TV and internet didn’t work and front desk was giving us the run around.
Stayed 1 night in Jul 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gabriel

Stayed 1 night in Jun 2023

6/10 Okay

Cherish

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Floors could use a better vacuuming. Especially in corners and underneath furniture. Shower drain was clogged with clumps of hair and other debris. Did not feel clean taking a shower. Water collected in the tub as the hair and debris came out of drain. My friends room (which I booked with mine) had a liquor bottle in clear view by the couch leg, it had been there for a long time. It had cob webs on it. There was also dried blood drops on areas of her furniture.
Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Had a convenient location. Staff was helpful and friendly. Room was spacious.
Stayed 1 night in Jun 2023