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Reviews of Chicago Lake Shore Hotel

3 out of 5
Chicago Lake Shore Hotel
4900 S Lake Shore Dr, Chicago, IL

Reviews

6.8
Rating 10 - Excellent. 200 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 244 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 113 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was about what we expected. Nice breakfast and staff was kind
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Stayed 4 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Oct 2023

10/10 Excellent

norhene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Booked here for the Chicago marathon and was pleasantly surprised with the hotel given the not so nice reviews. Place is clean and well maintained. Got a room with 2 double beds and room is very spacious. Even had a mini ref and microwave. Got coffees and teas as well. Restroom had a tub and ample supply of toiletries. Ice dispenser is available at the floor as well. Breakfast is decent. Will stay here again if I’m in the area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

debbie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

shelisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Olivia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Staff was nice. The room was clean and the hallways had great photos of the city which made it feel more safe and comfortable. The breakfast was great, nice large and comfortable lobby area with view of the water. Nice neighborhood close to the college so lots of great restaurants were just a 10-15 min walk away. Felt safe even at night
Stayed 2 nights in Sep 2023

8/10 Good

Mikhail

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Veronica

Stayed 2 nights in Aug 2023

2/10 Terrible

Abdirizak

Stayed 4 nights in Aug 2023

4/10 Poor

Latrice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable
Stayed 2 nights in Aug 2023

8/10 Good

Myiti

Stayed 3 nights in Aug 2023

6/10 Okay

genevieve

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities
The property is a basic small 2-story motel. Nothing unique. The pool-facing rooms are now facing an empty pool, unfortunately. The immediate spaces ( walkways, parking lot, empty pool) are a hotbed for rodents. I encountered large rodents each time I ventured in or out of the unit. One suggestion is to have closed garbage bins. I saw 3 rats climb out of a garbage can with food items !!! Scared the bejesus out of me. The community around it is awesome.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lower cost booking with Best Western perks
The Chicago Lake Shore Hotel served worked well for my wife and I while in town for Lollapalooza. Bus/train stop is just a 9 minute walk away. This hotel is run by the same people as the Best Western next to it and that is where you’ll find your amenities like ice, hot morning breakfast, and any late night candy craving. Be sure to put out your “do not disturb” sign if you want to sleep in as house keeping likes to get to work early. No fridge and microwave in rooms but great A/C and hot water. For best experience try to get a top floor unit so you don’t have to hear everyone coming in and out. There is also an EV charger located in the Best Western portion of the property. No pool available but the lake is right there.
Stayed 5 nights in Aug 2023

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towed without giving a parking pass
Stayed 2 nights in Aug 2023

2/10 Terrible

Cassandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dark-the lamps were unplugged. It smelled like dirty carpet. There were stains on the walls and ceiling. The bathroom and towels were gross. I did not feel safe staying there with my daughter. The place is more like a motel than a hotel. Most of photos posted online are from the Best Western Plus next door and I know that because after contacting Expedia to assist with getting out of the reservation, that's where we ended up staying. And to make matters worse they charged me for the night even though we didn't stay there because I didn't feel safe there with my daughter and who would...tight hallway with 4 doors 2 upstairs and 2 down, shady bunch of guys (4) right across from us, and the stairway reeked of marijuana.
Stayed 4 nights in Jul 2023

2/10 Terrible

Lacherrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer Kristine

Wijsjs
Stayed 1 night in Jun 2023

2/10 Terrible

Alma I

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do not consider this hotel for your safety. Over night they stole the convertor of our car. It cost us $495 to fix it and with no apology from the hotel . The area is dangerous .
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Stayed 3 nights in Jul 2023

2/10 Terrible

Bret

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rats in the parking lot. Bugs in the room. Stains on bed spread. We were amazed to discover that there is still such a thing as a smoking room. Disgusting, made our clothes smell like cigarettes.
Stayed 2 nights in Jul 2023

4/10 Poor

Ann

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The electricity was sketchy. We had to flip a main switch to get any of the lamps to work. The lamps were old-fashioned and did not have charger ports. There is no refrigerator or microwave. I wonder if the electricity would not have supported those things. The staff was all very friendly, however, and efficient.
Stayed 1 night in Jul 2023

2/10 Terrible

lucio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I'll never return
Stayed 1 night in Jul 2023

10/10 Excellent

Aleksei

Business traveller
👍
Stayed 3 nights in Jul 2023

10/10 Excellent

Kendell

Liked: Staff & service, property conditions & facilities
I still haven’t received my deposit and it’s been a month
Stayed 1 night in Jun 2023

6/10 Okay

Suzanne

Business traveller
It was an average stay at an average motel. it was confusing to determine which hotel was the one I had booked. There are two hotels budgeted right next to each other. The room was clean, but it smelled funny. The mattress had springs and was very bouncy. Reminded me of my bed from 30 years ago, when I was a kid. I appreciated that it was close to where I needed to be and for the price, I got what I paid for.
Stayed 1 night in Jul 2023

4/10 Poor

Wilona

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place needs a deep clean.
Stayed 1 night in Jul 2023

8/10 Good

Wannetta

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Staff & service
The property is a old building carpet is old but the employees were really nice and helpful.
Stayed 2 nights in Jun 2023

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A solid 3-star hotel. It was neat and clean, felt safe and was convenient to attractions and downtown Chicago. It's one of the few places with onsite parking, which was a major consideration. Nothing within walking distance, but a lot of restaurants and amenities a short drive away.
Stayed 4 nights in Jul 2023

6/10 Okay

Yonatan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Tyler

Stayed 2 nights in Jun 2023

10/10 Excellent

Shyra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful.
Stayed 1 night in Jun 2023

6/10 Okay

mark

Stayed 1 night in Jun 2023

4/10 Poor

lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
If there was mire honesty about the hotel you wouldn't be so dissapointed its $50 a night max. Its an old unsafe motel on a highway.
Stayed 5 nights in Jun 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service
Convenient location, good price, good neighborhood, clean, average breakfast If you want to stay at the Hilton not the place for you
Stayed 1 night in Jun 2023

6/10 Okay

Tenesha

Travelled with family
Disliked: Staff & service
HORRIBLE CUSTOMER SERVICE
My family and I had to find a hotel for the last night at last minute due to electrical issues in our home. I booked our room via hotel.com app as I do for all my stays. On the website it stated that a $50 deposit would be requested when I check in, no problem. Upon checking in I was informed by the hotel desk clerk that the deposit would be $100. When I asked why, when the website said another price, he continued to say it would be $100. I asked him to show me in writing exactly where it states that there is a $100 deposit. The clerk could not validate the amount as well as he informed me that it's not his problem what is on the site. Due to it being late, we gave the card information for the deposit. Upon checking out there were 2 women at the front desk, when I asked for a receipt for the night's stay that told me they could not provide me with one, which raised a flag. I then asked for a receipt for the deposit , again they informed me they could not give me one even though I paid it to them directly. I asked for a manager, I was informed one was not on duty and they handed me a business card. If it wasn't for the fact the room was non-refundable, I would have taken my family elsewhere. I would never stay at this hotel again, not matter the urgency. I would be contacting their corporate office as well. Please BE WARE before booking this hotel, due to hidden policies that they can't provide you with and expect you to just take thier word for it.
Stayed 1 night in Jun 2023

6/10 Okay

Minjeong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not super good, but not bad
It was hard to find this hotel by public transportation. All staffs are kind and friendly. However, I couldn't use WiFi at all for two nights in the room and the room condition was not perfectly clean. I could see some stain on bedding. By the way, breakfast quality is quite good, though.
Stayed 2 nights in Jun 2023

10/10 Excellent

Zachary

Stayed 1 night in Jun 2023

8/10 Good

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Good location.
Stayed 4 nights in Jun 2023

4/10 Poor

Temitayo

Stayed 6 nights in Jun 2023

2/10 Terrible

Luke

Stayed 1 night in Jun 2023

8/10 Good

Travis

Travelled with family
Liked: Room comfort
Nice it's pet-friendly, but internet is very bad in the back corner of area. Was expecting at least a small fridge but didn't have one.
Stayed 2 nights in Jun 2023

4/10 Poor

chester

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Undergoing construction, pool empty, food service non-existent except for a short breakfast in the main building. Rooms outside of main building were just bad, ours did not have all lamps working, had to make a setup using my extension cord. No provisions for ADA persons.
Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Walk on by and book elsewhere.
The hotel shares "space" with a Best Western which was confusing especially when checking in. I had no idea until I questioned the breakfast being served. I was then told "Breakfast is for Best Western guests. Your hotel is just using our (Best Western's) lobby while they update theirs." I also witnessed the front staff arguing with two hotel guests which is not the way to begin a stay at a hotel. The room was in need of sprucing up with a broken and threadbare chair and non-functioning outlets (which isn't good in the age of technology).
Stayed 3 nights in Jun 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service
The Lake front view.
Stayed 1 night in Jun 2023

6/10 Okay

Patricia

Stayed 4 nights in Jun 2023

2/10 Terrible

Tyrice

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023