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Reviews of Aloft Chicago Downtown River North

3.5 out of 5
Aloft Chicago Downtown River North
515 North Clark Street, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1016 reviews" "
Rating 8 - Good. 186 out of 1016 reviews" "
Rating 6 - Okay. 42 out of 1016 reviews" "
Rating 4 - Poor. 36 out of 1016 reviews" "
Rating 2 - Terrible. 17 out of 1016 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Loc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Location was nice. My gf and I lost a few of our belongings but that may be on us.
Stayed 3 nights in Apr 2024

10/10 Excellent

beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was super friendly
Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Mario Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area, property, in a great spot, just missed a couple of days of cleaning the room
Stayed 4 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We are sorry to hear that you did not receive daily cleaning services. We always encourage our guests to reach other us in times like that to ensure that you are receiving the best care possible. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Kidada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grear
Stayed 3 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Ilamatzin M

Liked: Cleanliness, staff & service, property conditions & facilities
Great vibe and walkable to many restaurants and shopping
Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Tiffany, Resaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved it.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We love families! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a good location downtown near many eating options. We enjoyed it.
Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

4/10 Poor

James

I showed up to check in and they didn’t have a room available, was sent over to the Hyatt. Also this area is EXTREMELY loud until the early morning hours. Partying, sirens, loud music… if you want a room where you will get no sleep..this is your place
Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for taking the time to share this important feedback with us. We apologize and are saddened to hear that your experience did not meet our standards. The details you've provided will help us to better our service moving forward and for that we are grateful. We hope we are given the chance to make it up to you in the future and encourage you to reach out to us if there is anything we might provide/do to ensure a comfortable stay.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Well priced for the Chicago area. Room small but designed thoughtfully for efficient storage and comfort. Excellent location and walkability. Grab a Spot Hero at a nearby parking ramp and you’re golden.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the excellent review! We are so glad to hear that your stay was enjoyable with us. We look forward to your next visit and hope you will come back soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. I really like how there were several lunch/dinners option that were walking distance.
Stayed 1 night in Apr 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quiet, clean hotel. I did expected the hotel room to be more physically appealing in the rooms. But there was no damage and very clean hotel no odors and bed very comfortable. Bummed out the TV didnt have Netflix, nor I can do iPhone mirror sharing.
Stayed 4 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for the excellent review! Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We look forward to your next visit and hope you will come back soon!

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service. Clean and spacious corner room. Walking distance to many dining options
Stayed 1 night in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for the excellent review! We look forward to your next visit and hope you will come back soon!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area with friendly staff. Really nice hotel overall. No disappointments
Stayed 2 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for the excellent review! We are so glad to hear that your stay was enjoyable. We look forward to your next visit and hope you will come back soon!

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Vivian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful(10/10). The bed and bedding were comfy enough(8/10). The shower could use more pressure(7/10). We stayed three nights and four days. Our room was only cleaned once during stay. I am used to having it cleaned once a day.
Stayed 3 nights in Apr 2024
Response from Lorenzo on 21 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. We currently only do stayover service every other day. However, a guest can always request for their room to be serviced at any time. Just to let you know for your next stay. Thank you again for your review, please come back and see us again soon!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Volvería a regresar, el staff muy amable , buena ubicación, limpio .
Stayed 2 nights in Apr 2024
Response from Lorenzo on 21 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like! It’s close to really cool attractions, the staff is friendly, the hotel is clean, the restaurant in the lobby area is incredible…I can go on and on m!
Stayed 3 nights in Mar 2024
Response from Lorenzo on 21 Apr 2024
Stellar review!! Yours is the type of experience we strive for. We are so happy to hear that you enjoyed your stay. We cannot wait to welcome you back.

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. No bad comments
Stayed 2 nights in Apr 2024
Response from Lorenzo on 21 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Patricia

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Lorenzo on 21 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Bailee Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Thomas at the front desk was the absolute best !! He helped with an early check in and was overall welcoming. Amazing area , lobby restaurant and view !
Stayed 2 nights in Apr 2024
Response from Lorenzo on 18 Apr 2024
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Krista Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Staff are accommodating and helpful, had a great stay!
Stayed 3 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Whitney

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everything was close. Staff was very helpful
Stayed 3 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of happening River North. Very convenient to great restaurant options and shopping.
Stayed 3 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the excellent review! We are delighted to hear that you enjoyed your time in Chicago and many of the amenities at our hotel! We hope you will come back and see us again soon!

10/10 Excellent

Channing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scenery
Stayed 2 nights in Mar 2024
Response from Lorenzo on 12 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

6/10 Okay

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if the units had microwaves
Stayed 5 nights in Apr 2024
Response from Lorenzo on 11 Apr 2024
Thank you for your review. Although we would love the opportunity to have these items in each room, in our experience having them available in all public areas has been more suitable. We are always looking for need ways to approve the guest experience. We hope to welcome you back to us soon.

2/10 Terrible

Shubo

Stayed 1 night in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for taking the time to share this important feedback with us. We apologize and are saddened to hear that your experience did not meet our standards. Any details you can provide would help us to better our service moving forward, and we would be immensely grateful. We hope we are given the chance to make it up to you in the future and encourage you to reach out to us if there is anything we might provide/do to ensure a comfortable stay.

10/10 Excellent

Ranya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lorenzo on 12 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend 👌
Stayed 3 nights in Apr 2024
Response from Lorenzo on 11 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nope
Stayed 3 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lorenzo on 11 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Pete

Stayed 2 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Loved. It’s definitely not bad by any means but it’s not the ritz. It’s like a trendy edgy street vibe but still clean, professional and above average.
Stayed 3 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

ALEXIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and kind. Very good service and understanding.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for taking the time to review your recent stay! I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thins walls, poor WiFi, no pool or spa
Stayed 2 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for your feedback. This only helps us service our guests better. We see that you were disappointed in our lack of amenities such as a spa or pool. We want travelers to receive the best of the hospitality experience, no matter if it is with our properties or not. We always encourage guests to contact us to see what we have to offer and inquiry if we fit what you are looking for. We are always happy to recommend surrounding hotels that fit your needs more. We hope you will allow us to do that it the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One and a half block from a great small blues club. Chicago blues. Nice clean update hotel.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 7 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Paul H, Santa Clarita

Stayed 2 nights in Apr 2024
Response from Lorenzo on 27 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Akeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercedes was a wonderful receptionist! Pleasant smile, got us checked in quickly, and gave some insight on foods, safety, and transportation. We will be returning!
Stayed 2 nights in Apr 2024
Response from Lorenzo on 7 Apr 2024
Thank you for taking the time to review your recent stay! I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Cristina

Stayed 2 nights in Apr 2024
Response from Lorenzo on 27 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Lorenzo on 7 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great choice, the only disappointment is that they don’t do housekeeping daily, you have to request it or nobody is gonna do it.
Stayed 6 nights in Mar 2024
Response from Lorenzo on 5 Apr 2024
Thank you for your review! We are so glad to hear that your stay was enjoyable with us. Although we wish that we were at a place where we could perform daily services, the option is still there for guest to be serviced. It also allows for the guest to receive service when needed versus arbitrarily. We look forward to your next stay with us.

2/10 Terrible

Venus

Stayed 3 nights in Mar 2024
Response from Lorenzo on 5 Apr 2024
Thank you for taking the time to share your experience. I'm sorry to hear that you did not enjoy your stay with us. The insight and feedback you provided is helpful and we thank you for bringing this to our attention, we will be sure to share it with our executive management team for consideration on our next renovation. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location
Stayed 2 nights in Mar 2024
Response from Lorenzo on 5 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Adonys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides my flight arriving super early and I wasn’t able to get early check in, the hotel staff was very accommodating and the hotel itself was amazing. Will definitely return.
Stayed 3 nights in Mar 2024
Response from Lorenzo on 3 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Pedro Edgardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super courteous and helpful. Thomas at front desk was amazing
Stayed 5 nights in Mar 2024
Response from Lorenzo on 3 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 Good

Hetabh Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay with a great location!
Stayed 2 nights in Mar 2024
Response from Lorenzo on 3 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.