Travel to Chessington North and Hook

it was okay but too small

Excellent hotel. Friendly staff. Room was clean and comfortable.

Definitely wasn't a 5* experience hotel. I had two more reservations for this hotel and canceled them both. On arrival at check-in staff said refreshment will be in the fridge to help myself, but fridge had 1 bottle of skimmed milk. Not a problem as I left I asked if they could fill my fridge and if they had whole milk would be great. Came back later that night and more skimmed milk and just Diet Coke where added. I wasnt too bothered as I was tired wanted to hop in the ahower then order room service. Well here is where it started going down hill fast. My shower almost flooded over and not draining properly, but i acted fast and took drain cover off. I said ill just call room service and maintenance. Well when i got out and into bed to call room service my phone didn't work to order room service or maintenance. I had a few snacks with me and made due for the night. Either way was not a great start to my 3 nights. When i went down the next day I told them about the issues and all I got we will take care of it. I expected a bit more but im not fussy and wasn't going to make a big deal out of it. Anyways will not be going back as i had reservations for 3 more nights the following week. If im going to feel like im in a 3* accommodation ill just book that and safe myself the extra costs.

While your hotel was a good stay, the location is too far east of attractions and I didn’t feel safe walking at night.

Beautifully appointed rooms, extraordinarily helpful front desk staff.