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Reviews of InterContinental Chengdu Global Center, an IHG Hotel

4.5 out of 5
InterContinental Chengdu Global Center, an IHG Hotel
No.1736, North Section of Tianfu Avenue,, Gaoxin District, Chengdu, Sichuan

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 96 reviews" "
Rating 8 - Good. 31 out of 96 reviews" "
Rating 6 - Okay. 7 out of 96 reviews" "
Rating 4 - Poor. 9 out of 96 reviews" "
Rating 2 - Terrible. 5 out of 96 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was certainly an unusual hotel
Stayed 6 nights in Apr 2024

8/10 Good

Yaowei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best. Great
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Yuen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was under maintenance.. other facilities were not open including the water park.
Stayed 1 night in Apr 2019

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. One of the wortiest hotels I’ve stayed.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Forced to upgrade just to get a non-smoking room
Requested a non-smoking room, but the hotel said they didn't have any more non-smoking rooms for our reserved room type. As a result, we were forced to pay extra to upgrade our room just so we can get a non-smoking room.
Stayed 2 nights in Feb 2019

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel inside a great mall
Large elegant room. All rooms are terrace style inside an enclosed giant mall. The mall has supermarkets, water parks, amusement park and shopping. Excellent food. Weekend BBQ buffet has a roast lamb.
Stayed 5 nights in Dec 2017

10/10 Excellent

zhichao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a amazing building.
the location is great and the building is amazing, right in front of water park, great for family vacation. the Lobby is super fancy with huge Christmas tree and coach. food is good as well.
Stayed 3 nights in Nov 2017

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Chee Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

8/10 Good

AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Jorge Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suberb!
Mazing hotel and superlative customer service. Particullarly the work of Sharon in customer service was amazing. Congratulations!
Stayed 2 nights in Sep 2017

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental hotel Chengdu Global Centre
An amazing experience. Wonderful staff who were so helpful and willing to learn English The room was luxurious. The food was delicious and the environment was appealing We would definitely return for another stay The Food Court Manager, Roy, personalized our stay by sending a platter of fruit and cakes to our room on the last evening. 10/10
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Overpriced
Crass, overpriced,
Stayed 5 nights in Sep 2017

8/10 Good

Siheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything but WiFi
It's hospitality all the way along. Wonderful room and super good water park. Only thing is the WiFi doesn't seem to fast (150 KB/s when I used) and not too stable as well.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view, overall good services & many choices for the breakfast buffet
Stayed 5 nights in Jun 2017

10/10 Excellent

Keesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Superb services and check in were fast and efficient. front desk staff help with booking of train ticket. excellent job!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, will come back again!
I was impressed by the hotel's condition and the sheer size of it. Great breakfast and pool area too. It's a bit away from the city centre but close to exhibition area. The only thing they could improve is the check in, it will be more systematic if they can have a single queue line.

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, room comfort
Great Rooms..
A resort and water park with plastic palm trees inside a huge dome. Would be great for a holiday but for a business trip not so sure. Having said that the rooms were great.Breakfast run of the mill with limited options.

10/10 Excellent

K, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to hotel to stay in Chengdu
Very nice hotel - lot of place to walk and the attached mall with good priced restaurants. Most of the restaurants in the Global Center mall does not take VISA, Mastercard and AMEX! Very few ATM machines

10/10 Excellent

Happy Trails, Alexandria, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with gracious but uninformed staff
There was nothing wrong with this hotel. Comfortable room and bathroom with all the amenities one would want. Location was good for me because it was the location of a conference I was attending. Otherwise, it may be a bit out of the way for most. Chengdu is a big city with heavy traffic. To compensate, taxis are inexpensive. Biggest complaint and frustration was with the staff. They are all lovely and friendly, but with limited English and a surprising lack of knowledge about their city and the things to do there. A request to arrange a volunteer experience at a panda reserve was met with puzzled looks and three hours of discussion and confusion among four staffers at the concierge desk. Chengdu is known for two nearby panda research facilities so it was stunning to realize the staff didn't have a clue about how to make this happen. Even a request to arrange a car for an outing was met with the suggestion that we take cabs. So, stay at this hotel if it is convenient for your activity in Chengdu, but make sure you have made your excursion and outing plans before you arrive.

4/10 Poor

maggie, shsnghai

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
huge pool but only two tickets per room
I stayed the hotel just because of the pool. However, the hotel gives you only two free tickets and I had to pay for kid. The room was new but not clean. The bathroom had sewage smell, and not pleasant.

8/10 Good

Hung Hay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are very new. I like it! The room is big and clean. The indoor waterpark next to the hotel is fun.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A highly recommended get-away hotel in Chengdu
This hotel reminds of Vegas resort hotels. You have a sense of quality about it. Ambience is quite romantic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel Paul, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chengdu Intercontinental Global Centre
I got an upgrade from the friendly staff which is great. The neighborhood is dominated by the Global Centre and it's facilities, and whilst they are great, it si centered around shopping and entertainment and dining.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LAURIE, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Incredible hotel. Kids enjoyed the water park and adventure climbing. Will definitely star there again and highly recommend it to others.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good price
New hotel within a large scale mixed use. Best breakfast with tachi demonstration.

8/10 Good

LM, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Overall a happy stay
I stayed at this hotel for one night. There is a huge water park which is accessible to all hotel guests. There is also a huge mall filled with a variety of different shops and restaurants. The room is well equipped and is very clean. My only beef is that the hotel staff weren't the most helpful, especially not up to the standards of a five star hotel. That being said, if you are not so picky about those small details and don't have to be pampered by te hotel staff, you would enjoy the relaxing environment and the convenience of the high class shopping mall next door. I would go back to this hotel again next time. After all, they have reasonable rates and free access to the water park compared with some other five star hotels.

8/10 Good

Serge, Cologne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far off
Stayed there on a business trip. It was a bit far off the CBD, but the Metro is close, so no real problems there, as the Metro is reliabe and cheap. Rooms are good, though the - friendly and helpful - staff doesn´t really speak English that well, which is better e.g. at the Dorsett, where I staid later. But that is bound to improve, as the hotel is fairly new. Around, there is nothing, and if you have to go to the IT-Area, it´s a short, but smoggy walk. The other IC should be a better choice in that case, though. On my first night, the smoke detector went off at 6 a.m., so that was a bit unlucky, I guess. You get free access to the waterworld in the Center, so if that´s what you want, it might be a plus. Forget about swimming there, though. It´s more about water slides and such. Good breakfast.

10/10 Excellent

J. Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

DONGKEUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 멋진 그리고 새로운 위치와 환경의 호텔이었습니다.
Stayed 2 nights in Sep 2023

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

yuan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
不符合洲际的身份
酒店的维护有问题，看上去很旧，地毯看上去也脏兮兮的，毛巾浴巾是住过洲际里最差的，同集团的经济型酒店智选假日都不会比这个差，除了有一个水世界，其他没有值得肯定的地方
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
good for a biz trip
Nice location, spacious room and convenient facility
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Eun Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
定的豪华房，图片有一张大床以及一张小孩床；备注要求上下铺；到了前台告知我们定的是普通豪华房，不是主题亲子房，心中莫名失落，因为是看着图片预定的，也不知道到底是什么样的房型；后来来了一位很帅的小伙子，给我们安排了上下铺+大床的主题房，总算是缓过来；总体来说不错，小孩子很喜欢，有上下铺，有小黑板，很宽的阳台，可以游泳；但是请网站宣传一定要准确，不然客人的体验感会不好
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019