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Reviews of The Charles Hotel

3 out of 5
The Charles Hotel
15 New Road, Chatham, England

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 149 reviews" "
Rating 8 - Good. 53 out of 149 reviews" "
Rating 6 - Okay. 17 out of 149 reviews" "
Rating 4 - Poor. 9 out of 149 reviews" "
Rating 2 - Terrible. 16 out of 149 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a night
Very reasonably priced. Very central - near the train station. Staff couldnt do enough for us. The adjoining restaurant was lovely. Very posh and food good- especially as we were in a hurry. Shower/ loo very clean and swish. Single room warm and you could open the windo. THANK GOD! I hate the major chains who rely on aircon only as it never works all might long and it's noisy and you feel so stuffy in the morning. Brakfast was fine. I had no complaints and the staff did their upmost to accommodate my....awkward friends. Veil drawn on them, I'm afraid!
Stayed 1 night in Jan 2024
Response from aj on 29 Jan 2024
thank you

2/10 Terrible

Azhar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
Rubbish...do not book this hotel.. there was no one on reception to let me check in... left on the end and booked another hotel.. seeking refund... Do not book!!!.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
There was no hot water in the evening or in the morning for a shower, couldn’t find a member of staff to talk to, I was told there would be a full English breakfast available in the morning from 7am, myself and another guess was waiting around from 7.15 and again no member of staff to assist, all round very disappointing
Stayed 1 night in Jul 2023
Response from AJ on 25 Jul 2023
hi, in regards to hot water, there is a hot water switch in the room, in regards to breakfast you have to pre book the night before.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jul 2023
Response from Mo on 12 Jul 2023
We look forward to seeing you in the future!

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition and cleanliness and service.
Access to the hotel in normal opening hours difficult, needed to climb back ‘fire stairs’ to enter hotel at midday. Hotel very poor cleanliness. Would not have wanted family to stay there.
Stayed 1 night in Jul 2023

4/10 Poor

Julie

Business traveller
Stayed 1 night in Jun 2023

6/10 Okay

Anthony

Business traveller
Disliked: Cleanliness, staff & service
Bad stay
On arrival I booked a full English Breakfast so I did not have to worry about food for the day but I did not get this and was promised a refund but still not received. First day two eggs sausage hash browns toast brought to me cold. 2nd day toast eggs sausage milk out of date had to ask for orange juice fridge locked. 3rd day eggs sausage beans no toast had no bread Last day warm bread not toasted still white I paid 8 pounds a day for this I said if they sorted this out I would use them again but it hasn’t been I don’t think they have a hygiene certificate to cook breakfast vey disappointed.also bedding towels not changed had to ask on my forth day.
Stayed 5 nights in May 2023

2/10 Terrible

chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book this hotel
I didn’t stay. We arrived at 3pm and the place was empty. We rang the bell and called the hotel - knocked on doors and despite waiting for an hour, the hotel remained empty with no staff around. We had to ring round other hotels to find alternative accommodation and thankfully managed to find somewhere. At approx 10.40pm, the hotel rang me and asked if I was arriving - I explained our experience and said we would not be staying or paying for our accommodation. I would not recommend this hotel
Stayed 1 night in Dec 2022
Response from AK on 9 Jan 2023
Thank you for your feedback.

2/10 Terrible

chris

Stayed 1 night in Dec 2022
Response from Ak on 9 Jan 2023
Thank you for your feedback

8/10 Good

June

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
warm and pleasent
this hotel was as good as it gets for the money ,warm and cosy.
Stayed 1 night in Dec 2022
Response from AJ on 9 Jan 2023
thank you

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great from start to finish. They accepted a very last minute booking, and were nothing but friendly. I had an issue with the tv aerial in my room and it was no trouble at all to come and pop a new one in. My room was comfortable, and actually really quite big. The shower was great. Nothing to complain about! If I ever need to come back to Chatham, I’d look to book here first. Would recommend!
Stayed 1 night in Sep 2022
Response from AJ on 2 Nov 2022
thank you.

8/10 Good

Diane

Stayed 1 night in Oct 2022
Response from AJ on 2 Nov 2022
thank you.

8/10 Good

Matthew

Stayed 1 night in Sep 2022
Response from AJ on 2 Nov 2022
THANK YOU

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Welcoming and Friendly at reception, room clean and comfortable Good location all near the local attractions
Stayed 1 night in Sep 2022
Response from AJ on 2 Nov 2022
THANK YOU.

4/10 Poor

Aktar

Stayed 1 night in Sep 2022

6/10 Okay

Daniel

Stayed 1 night in Sep 2022
Response from AJ on 2 Nov 2022
THANK YOU

2/10 Terrible

Sonny

Disliked: Staff & service
Unacceptable
Got to the hotel and got the key for are room to find another couple already in the bed. When going back to the reception and a 20 minute wait later was told they over booked. Would receive a refund “still nothing” and the hotel down the road had 5 rooms. When getting to the other hotel to find they also had no rooms available. Totally unacceptable and a inconvenience.
Stayed 1 night in Aug 2022

10/10 Excellent

Thomas

Stayed 1 night in Aug 2022
Response from Aj on 23 Aug 2022
thank you.

8/10 Good

James

Stayed 1 night in Aug 2022
Response from AJ on 23 Aug 2022
Thank you.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you next time! 👍
I was visiting family, so just required a base. The hotel was ideal and I spent 3 nights/4 days in the area. I would definitely stay at the hotel again, as I regularly visit my family.
Stayed 3 nights in Aug 2022
Response from AJ on 22 Aug 2022
Thank you.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Comfortable place to crash for one night, nothing special but you get what you pay for. Only trouble we had was there was no hot water for the entirety of our stay, so we were lucky it was hot outside so a cold shower was refreshing.
Stayed 1 night in Jul 2022
Response from AJ on 26 Jul 2022
sorry for the hot water not working, there was a hot water switch just outside of the bathroom wall, when turned on it shall give the hot water, sorry you wasnt informed by a member of staff.

10/10 Excellent

Alex

Stayed 1 night in Jul 2022
Response from aj on 26 Jul 2022
thank you

2/10 Terrible

David

Stayed 1 night in Jul 2022

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from aj on 26 Jul 2022
thank you

10/10 Excellent

Evgeniya

Stayed 1 night in Jul 2022
Response from AJ on 26 Jul 2022
thank you

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent short stay at the Charles Hotel Chatham.
The Charles Hotel is very handy for the centre of Chatham. The room and en-suite toilet were very clean. The shower is excellent. The bed was very comfortable. The staff were friendly. It is very near the Station. On the downside the tv had no stations and the road outside is very busy but there is secondary glazing which helped. We didn’t eat there. Overall it was excellent.
Stayed 3 nights in Jun 2022
Response from Aj on 26 Jul 2022
sorry to hear your tv wasnt working, since then we have rectified all our tv's

2/10 Terrible

Sulaimon

Stayed 1 night in May 2022

10/10 Excellent

Mr Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Marie

Stayed 1 night in Apr 2022

8/10 Good

Ma. Jocelyn

Stayed 1 night in Mar 2022

8/10 Good

Garry

Stayed 1 night in Feb 2022

8/10 Good

Nazim Uddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Jess

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good and clean only issue was breakfast wanst what we was expecting but other than that everyrhing was good
Stayed 1 night in Oct 2021
Response from aj on 24 Oct 2021
thank you

8/10 Good

Kandeepan

Business traveller
Liked: Cleanliness, property conditions & facilities
Morning staff is not friendly Resturent food is very delicious & excellent and staff are very helpful and friendly. Booked this place as free parking. But only limited parking. Need to drive around for an hour to find one. Very disappointed reading the parking.
Stayed 1 night in Oct 2021

8/10 Good

Hanna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kam on 6 Oct 2021
Dear guest It was our pleasure to have you with us .

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overnight stay
I arrived late, so really just went straight to bed. The bed was comfortable. Water was hot for shower. I didn’t have breakfast.
Stayed 1 night in Sep 2021
Response from Kam on 2 Oct 2021
Thanks very much for your stay . It was our pleasure to have you with us and accept our apologies for any inconvenience. Thanks again.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family room - recommended
We were greeted by Kam opening the door for us with the friendliest smile, which was a great welcome after a long drive. Check in was smooth and easy, but instruction to be punctual to the minute for breakfast seemed a bit excessive. The hotel looks pristine and newly decorated. Other than a small stain on the carpet in our room and another on the toilet, the room was immaculate and very clean. We had a large family room, which was perfect for our needs. The beds were comfortable with good linen and pillows. Towels were soft white and fluffy. You have to switch on the hot water for the bathroom manually, which seemed odd. It did not work too well either, so took ages to get the shower hot and heat was then intermittent with poor pressure. Dinner in the adjoining Indian restaurant was excellent. Again friendly service with great food and ultra clean. The only negative I can give is regarding the breakfast. At £6.95 per head for the full English, the result was disappointing. The egg (fried, no choice) was over cooked, I had 1/8 of a tomato (dry and cold), 2 small pieces of mushroom, a tasty spiced sausage and an unusual potato-like thing with cheese in the middle. The gentleman serving was lovely though and made us tea/coffee and toast. Juice was from concentrate (not good) and bread was cheap sliced. Overall the stay was fantastic and I highly recommend the hotel, but breakfast should urgently be reviewed and improved, especially given the added cost, as well as the shower.
Stayed 1 night in Aug 2021
Response from Kam on 6 Sept 2021
Thanks for staying with us . Our pleasure to have you with us . Our apologies for any inconvenience

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Room was clean, staff were friendly and helpful. I would stay again .
Stayed 2 nights in Aug 2021
Response from Kam on 6 Sept 2021
Thanks for staying with us . Our pleasure to have you with us . Our apologies for any inconvenience

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel, location and staff 🙂🙂
A great hotel in a great convenient location. Could also be used as a Base for travelling further a field. The staff were friendly and accommodating from the minute we walked through the door. There is a great Indian restaurant next door which I recommend you try and if you are a guest in the hotel, you get a 10% discount if you show your key card. The only slight issue we had was the shower. The nozzles were blocked so it was spraying everywhere and the water would often go cold for a few seconds but this was minor overall. I would thoroughly recommend and will stay again.
Stayed 3 nights in Aug 2021
Response from Kam on 6 Sept 2021
Thanks for staying with us . Our pleasure to have you with us . Our apologies for any inconvenience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, efficient and has a good restaurant adjoining it which you won't get wet visiting. Bathroom a bit small and shower tricky to work out
Stayed 1 night in Aug 2021
Response from Mo on 10 Aug 2021
Thank You for choosing The Charles Hotel for your accommodation. We value and appreciate your feedback. We look forward to accommodating you in the near future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charles Hotel
Stayed for 1 night in a triple room with mum & sister. The whole experience was excellent from start to finish. We arrived half an hour earlier than the planed booking in time & received a very warm welcome. The room was spacious, lovely & clean. The beds were really comfortable & the bed lining & towels were clean & fresh. There was a kettle, tea, coffee, milk & sugar available in the room. Free WiFi in the room & tv with free view channels. There was an en-suite shower room with sink & toilet, free toiletries, lovely & clean. We ate in the restaurant attached to the hotel, the service was excellent & the food was delicious. There was also a 10% discount off the bill for people staying at the hotel. All the staff we met we very polite & welcoming which put us at ease & made our stay really comfortable. We will definitely stay again & will recommend this hotel to friends & family.
Stayed 1 night in Jul 2021
Response from komol on 2 Aug 2021
Thanks very much for staying with us

10/10 Excellent

Sunday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly had a fantastic meal in the adjoining Indian restaurant. Very clean off road parking is first come first served however additional parking is on the Main Street free after 8pm . Only negative was the showers I had 2 different rooms in 8 nights and both showers were poor very modern but temperature was up and down to an extent I nearly scalded myself maybe the thermostat are faulty ? But need sorting .
Stayed 2 nights in Jul 2021
Response from Aj on 31 Jul 2021
sorry about the shower issue we hope to rectify it as soon as

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean, nicely decorated but no hot water. As it’s newly refurbished I suspect there could be teething problems with water. Otherwise a beautiful set up
Stayed 1 night in Jul 2021
Response from AJ on 15 Jul 2021
thank you

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I couldn’t stay there is no lift and the stairs where terrible I struggled to get up the stairs the desk clerk didn’t have my proper booking I was suppose have two rooms there was only one room not in my name when my daughter arrived I had to tell her she had no room and she helped me back done the spiral stairs I hurt my knee whilst doing this, this hotel is not suitable for disabilities the site should state no lift and no ground floor rooms I had to go and pay for another hotel the staff member said can’t help contact Expedia when I tried to go up the stairs the staff member said I will go behind in case you fall, I have emailed Expedia who haven’t as yet replied the clerk could see I was disabled when I arrived he seemed flustered and couldn’t find my bookings gave me one for Elsa Kelly said there you I told him I was also blind in one eye and had sight issues in other also there is no parking available near I do expect Expedia to reimburse me for this hotel and that thy state on the site no lift not suitable for disabled
Stayed 1 night in Jul 2021
Response from AJ on 15 Jul 2021
sorry for the inconvenience caused, we like to apologise on behalf of our team, and that it is stated on all our platforms we dont have a lift, i will personally get in touch with Expedia to refund your money, sorry once again.

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
my room was great but my colleague's wasn't so it might be pot luck
Stayed 1 night in Jul 2021
Response from Kam on 9 Jul 2021
Thanks a lot.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very steep internal stairs and no lift, also if you come in from the car park it uses a spiral staircase. The wifi password was not spelt correctly on the room cards, reception were indifferent. At least one sign on the wall showing the exit was upside down. You can not fill kettle from sink !! No real negatives, but, would not use again.
Stayed 2 nights in Jul 2021
Response from Kam on 9 Jul 2021
Our apology for the inconvenience

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021
Response from AJ on 26 Jun 2021
thank you