Hotels near Chapel Hills Mall

"Clean , staff friendly, breakfast was nice. "

"We recently stayed at this hotel and unfortunately had a very disappointing experience.The rooms were not clean at all. The bathroom floor felt sticky, and there were handprints visible on multiple surfaces, which made the room feel unsanitary. In room 407, the mattress on the pull-out bed was absolutely disgusting and appeared to be stained with what looked like blood. This was extremely unsettling and unacceptable. The pool was another issue. It was ice cold and appeared to be green, which made it unusable for our family. One of our rooms also had a strong mildew smell coming from the bathroom, adding to the overall feeling that cleanliness and maintenance are not a priority here. Parking was also inconvenient due to the small lot and limited space. The only positive part of our stay was that the staff we interacted with were kind and polite. Unfortunately, that alone could not make up for the condition of the rooms and facilities. We would not choose to stay here again."

"Breakfast was ok parking was good"

"Loved how the staff took care of all our needs and the breakfast was excellent. "

"Very clean room. Bed was slightly hard but manageable. Food was good and breakfast was warm every morning. Staff response was really slow. The biggest issue was that we stayed four nights and had to use the same towel and washcloth. While I am aware that I could of went to the desk to ask for more, I think they should have offered us more upon check in realizing there were two of us and we were staying four nights. The best thing was the comfortable pillows...like sleeping on a cloud "

"Confusing because someone just seated you and didn’t explain the options for Breskfast or the buffet and expensive about the Breakfast that was available"

"There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality. "

"Room: spacious, bed was incredibly comfortable. Staff: courteous, attentive Breakfast: very limited but filling. Parking: limited, but camera monitored. "

"Room was spotless. Staff super friendly. AC unit loud"