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Reviews of Le Cristal de Jade

5 out of 5
Le Cristal de Jade
Place de l'Aiguille du Midi, Chamonix-Mont-Blanc

Reviews

9.6

Exceptional

Rating 10 - Excellent. 231 out of 282 reviews" "
Rating 8 - Good. 32 out of 282 reviews" "
Rating 6 - Okay. 10 out of 282 reviews" "
Rating 4 - Poor. 6 out of 282 reviews" "
Rating 2 - Terrible. 3 out of 282 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ewa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was just fantastic! Amazing location with great views, located just outside Aguile du Midi cable car within a walkable distance to lots of shops and restaurants. The reception staff were just fab, very helpful, knowledgeable and couldn’t do enough for us. Thank you. Our apartment was spotless, well equipped, spacious and very comfortable. Couldn’t have asked for more. The spa facilities were excellent, very clean and inviting and a great selection of spa treatments! We had a lovely stay with our 3 year old daughter and we will be visiting again. We thoroughly recommend this property.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Awesome location with fantastic view on Mont Blanc. Enjoyable terrace. Some of the walls could be refreshed. The only drawback was the noise coming from our neighbours upstairs.
Stayed 7 nights in Mar 2024

8/10 Good

Melt

Stayed 7 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in chamonix!
Stayed 7 nights in Feb 2024

10/10 Excellent

Tiffany

Stayed 7 nights in Jan 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay in Chamonix. Beautiful accommodations, great location and welcoming staff. Highly recommended.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Infested. Literally.
Stayed for a week in mid-September. Lots to like, location, very friendly staff, roomy and clean apartment, and very well equipped kitchen. However, we could hear a small scratching sound in the wall above our bed from the first night. After 2 nights went to talk to staff about and we were told there is a termite (or something similar) infestation!! We were told there is nothing to do until the place is closed in November and fumigated. With all the scratching in the walls, it was quite hard to sleep or have a relaxing evening on the couch. I get that the staff couldn't do anything, but this doesn't seem like 5-star service. It would have been great if they let us know in advance or offered some kind of compensation. I would highly reconsider if you are planning on staying here before November.
Stayed 7 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Loved it!
The unit was well supplied and very comfortable. I hope to return for a longer stay! The location is excellent with easy access to the roads, underground parking, and a close walk into the center.
Stayed 3 nights in Sep 2023

10/10 Excellent

Zahra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful property and we loved our stay. It was in a great area with easy walking access to everything in Chamonix. Our porch had a view of the mountains and the actual unit was clean, well designed and felt new. The staff were friendly and helpful and the property had a workout room we were able to use as well. We would stay here again!
Stayed 3 nights in Sep 2023

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!! Fantastic service, amenities and room!
Stayed 7 nights in Sep 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great upscale property with an easy walking location to downtown Chamonix We loved our stay
Stayed 3 nights in Sep 2023

10/10 Excellent

deborah

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Yannick, Vienna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is just great. The staff at the residence are very kind and ready to help. Big kudos to “Arnaud” at the reception, he is amazing, caring, kind and his advices were very beneficial during our stay. I will take a point away because of the WiFi. Connection isn’t that great and if you’re planning on working at night as I did, you might be disappointed. It is just a detail and I’m sure it can be fixed. We definitely gonna come to this town and this residence. Thank you guys
Stayed 6 nights in Sep 2023

10/10 Excellent

Kyoung Hwa

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous apartment and garden view was perfect! Best ever hotel. I will visit again.
Stayed 4 nights in May 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kitted out Needs a few items like salt and pepper but all else Very good
Stayed 4 nights in Mar 2023

10/10 Excellent

Phamila

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, room comfort
Book it!
Loved this hotel. One of the nicer ones in Chamonix. Also love the location. Right next to the downtown area, grocery stores near by. Right next to all the main ski areas and bus stops. Highly recommend!
Stayed 7 nights in Feb 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredibly happy with our stay in Chamonix with Le Cristal de Jade. My wife and I spent a week in an apartment here for our honeymoon. I couldn’t be more impressed with the staff. They continuously went out of their way to help us out during the stay. The room was just as expected and we had plenty of room for us to relax after a day of skiing. The spa was great as well. We booked a couples sports massage that was much needed after 2 weeks straight of skiing and touring in Switzerland and France. We will be back for sure. Thank you for helping make our honeymoon so special!
Stayed 7 nights in Jan 2023

2/10 Terrible

Casey

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property had termites and bugs in it. They skittered all night and made it impossible to sleep. With the front-desk staff gone after 8PM there was no way to get another room. I learned at check-out they knew about the infestation and put us in the room with the insects anyway. They wouldn't refund because it was 'booked through expedia'. Awful sleep, gross sleeping in a building crawling with bugs.
Stayed 2 nights in Oct 2022

10/10 Excellent

david

Liked: Cleanliness, room comfort
Amazing
Amazing stay in Chamonix, fantastic apartment in a great central location Pool, spa and gym facilities were second to none
Stayed 7 nights in Aug 2022

10/10 Excellent

KATIE

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful accommodation…
Stayed 7 nights in Aug 2022

10/10 Excellent

Deborah, Great Falls

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and staff super helpful
Stayed 2 nights in Jun 2022

10/10 Excellent

Eyal

Stayed 3 nights in Jun 2022

10/10 Excellent

Evgenia

Liked: Cleanliness, amenities, property conditions & facilities
Great stay from beginning to end!!
Stayed 2 nights in Jun 2022

8/10 Good

Elaine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great first experience in France! They waited for us to check in and were very kind and profesional. Thank you so much!
Stayed 6 nights in Jun 2022

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend for luxury accommodations
Great location with spacious, upscale apartments. Staff was friendly and helpful. Kitchen was pretty well equipped (knives were in poor shape but replaced next day upon request). We enjoyed the spa after a few days of long hikes. Only minor complaint was noise (voices, footsteps, etc) from adjacent (next door and above) apartments or road/service crews working directly outside of our unit.
Stayed 4 nights in May 2022

10/10 Excellent

Michael

Stayed 4 nights in Mar 2022

8/10 Good

NICOLAS

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Luxury residence, not hotel (careful no cleaning within the stay)
Stayed 3 nights in Mar 2022

8/10 Good

Kyle

Liked: Cleanliness, room comfort
Great Apartments, not much hotel feel
Overall nice stay, images are accurate as the apartments are nice, new, warm and comfortable. The hotel lacked a hotel feel as the blend or apart-hotel wasn't quite there. The resident amenities were un-available due to staffing issues and we experienced a treatment cancellation. The spa is a bonus for those who like a sauna etc. A simple e-mail explaining what would or would not be available such as bar or lounge would have prevented disappointment.
Stayed 5 nights in Jan 2022

10/10 Excellent

Graham

Liked: Cleanliness, room comfort
Luxurious apartmen,t well equipped, in great condition, great location. Very happy!
Stayed 5 nights in May 2021

6/10 Okay

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Go Away!
Woman at the front desk is extremely unfriendly. The front desk likes to scold guests by explaining they’re not a hotel and that we cannot expect things like fresh towels, toilet paper or room service. You’re made to feel like an unwelcome guest in a grumpy family’s home. Nice enough home; bad vibes.
Stayed 7 nights in Feb 2020

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base camp for a family ski hol
Great stay, fantastic comfort and amenities . Only slight challenge is the time it took to check in with only one person trying to check in 5 plus families was a very minor irritant. Staff great though and would def stay again
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Kaveh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good, both of skylights at both rooms leak!!! Everything else was good
Stayed 5 nights in Jan 2020

4/10 Poor

Luisa F

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tried to be as objective as possible Pros: Compared to typical ski resorts which tend to be quite basic in style , the hotel and rooms are decorated beautifully, very ambient albeit the 1 bedroom room we stayed in was a little on the small side compared to what appears in the images. The spa area is really nice, particularly the baby pool. We had ours of fun in there. The jacuzzi tub is heated to 34degs, could do with being a little warmer. Location was ok, 5-10 mins walk to town. Cons: amenities and services are hugely lacking. Everything closes down at 8pm including reception and spa area and so no communal area to socialise in. Luckily we discovered heliopic hotel next door which has amazing communal space. We were in there every night ordering drinks and desserts. Fab kids space, book wall, games, fireplace. Whilst the hotel offered to order bakery if ordered the night before for pick up from reception, the cut off at 6.30pm was inconvenient and non lenient. The most surprising and frankly speaking ridiculous request was for guests to take out the trash outside the hotel before checking out. Also reception communication wasn’t the best, didn’t get a lot of information on where best to go with a toddler , even being sent to non suitable or closed places. A 5* hotel but 2* service and amenities. Overall we got the hang of things and hotel heliopic next door was our saving grace. Would we come back? Possibly but only if offered at a fraction of the price .
Stayed 5 nights in Jan 2020

10/10 Excellent

Kristianna Roberts

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Ski Trip
We were on a family ski trip. The hotel was beautiful. The staff was friendly and helpful. We loved the accommodations and we really loved the town. We will definitely return.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Amazing location Friendly staff Great services pool gym etc
Stayed 7 nights in Jan 2020

10/10 Excellent

Hobbit, Cincinnati

Travelled with group
Liked: Cleanliness, amenities
This a condo complex. Kitchen. Great spa and pool. Fun to hang on the deck
Stayed 3 nights in Dec 2019

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Apartments and still being Views
Beautiful and clean accommodation with stunning views. Pool and Spa is spotless and an excellent facility. Reception staff were always very helpful and pleasant. Would definitely recommend and will return soon
Stayed 4 nights in Oct 2019

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury apartments right next to Aguille du Midi
This was our second stay at Cristal du Jade. Out of peak season these spacious and beautiful apartments are great value. Very nice indoor pool and spa facilities are just the ticket after a day hiking in the shadow of Mont Blanc. The reception staff are very helpful and friendly, especially Philippe. Underground parking is a bonus too. Highly recommended.
Cable car from our roof window
Balcony view
Stayed 3 nights in Oct 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful chalet with amazing views.
We stayed in the one bedroom apartment with views of Mont Blanc. It looked like every apartment would have mountain views. The apartment was beautifully decorated and the views and balcony were amazing. The pool etc was amazing and the whole building was beautiful and clean. The apartments are located right next to the gondola and about a 5 minute walk into the very centre of Chamonix. The only downside was the deposit amount. Be aware you need to leave a 500 euro deposit, which is a huge amount of money to be without for the stay. Although, it was refunded and back in our account a few days after check out, I think it's a little excessive. Also, the WiFi wasn't great which was annoying, but not a huge inconvenience. The hotel is kind of difficult to find and access with a car when arriving, so I think better instructions are needed on how to find the hotel and which direction to come into Chamonix.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 bed apartment for 4 nights and it was perfect. If I had to give any negativity it would be the rooms were a bit small however with that said we will definitely book again.
Stayed 4 nights in Oct 2019

10/10 Excellent

Shasta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing stay. We picked this hotel because it was affordable and had a private bedroom. When we arrived they informed us that they had upgraded our family of 3 to a two bedroom apartment instead of a one bedroom at no additional charge. The apartment was beautiful. Right next to Aguille di Midi. Spa and pool were superb. Highlight of our trip.
Stayed 2 nights in Oct 2019

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality accommodation, great location and excellent spa facilities. Would certainly stay again.
A local lake walk
Apartment entrance
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartments! The service was brilliant and the apartments are very well located
Stayed 2 nights in Sep 2019