Hotel Sonesta Hotel di Amerika Syarikat Tengah

"Great hotel and wonderful staff. We'll be back. "

"Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing...

"Average"

"This was an awful stay. I called upon arrival in the room to report a CLOGGED shower drain and a broken phone. I was told Engineering would visit to resolve. The next morning I went IN PERSON to report this issue because no one had came. I was assured it would be fixed. It was NOT. I showered for 3 days in a PUDDLE of water with DRAIN FLIES and NO PHONE. Location was good, customer service and cleanliness was abhorrent. "

"Great hospitality, bar & restaurant are awesome. Super nice staff. Amazing experience. "

"great stay!"

"This was a weekend staycation for my wife and I and as usual we were not disappointed. Very helpful staff and excellent accommodations."

"The hotel room was big enough for our son and us. The pool was under repairs but that is all we needed a room for one night and it did the trick for us."