"Rooms are clean, spacious, neatly decorated and comfortable. Room service is impeccable, timely, and attentive. Staff are respectful, prompt, professional, and caring. But besides the physical stay, Helen, working at the reception, made our stay truly wonderful.
Helen ensured we were properly taken care of, extending well beyond what we had expected, providing us with the best experience we've had at a hotel, ever. Not only was she approachable, she was happy to talk us through local attractions, restaurants, and even further outside of the Sliema. We are not the only ones who shared this sentiment, many of the other guests also frequently thanked Helen specifically, indicating that we did not receive special treatment, she really does go above and beyond for everyone.
Helen is the type of person that we pray we see whenever we stay at a hotel, a true ray of sunshine and a real diamond in your staff line-up. If I worked for the Marriott company, I would make her package so competitive that she could not be poached by another company. We would stay at the Courtyard again without question, especially if Helen is there."