See all properties
Save

Hilton Malta

5.0 star property
Luxury spa hotel, walk to St George's Beach

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hilton Malta

Photo gallery for Hilton Malta

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Aerial view

Overview of Hilton Malta

Reviews
9.2

Wonderful

Popular amenities

  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
The price is RM 991
Price available on 22/04/2024

Check out the area

Map
Portomaso, St. Julian's, PTM01
  • Popular LocationSaint Julian's Bay7 min walk
  • Popular LocationSt George's Beach10 min walk
  • Popular LocationSliema Promenade3 min drive
  • AirportLuqa (MLA-Malta Intl.)21 min drive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Deluxe Suite, Multiple Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Terrace Spa)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Terrace Spa)

Highlights

Balcony or patio
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 39.7 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Relaxation)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Relaxation)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 83 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Living area

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Mediterranean)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Mediterranean)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View

View from room

Deluxe Room, 1 King Bed, Non Smoking, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, Multiple Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking, Garden View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking, Marina View (Terrace Spa)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, Non Smoking, Marina View (Terrace Spa)

Highlights

Balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 36 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Ambassador)

View from room

Suite, 1 King Bed, Non Smoking (Ambassador)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
LCD TV
  • 99 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Living area

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 291 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Living area

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 109 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Marina View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Marina View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Marina View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Marina View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 36 sq m
  • Marina view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Marina View (Executive)

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 2 Queen Beds, Non Smoking, Marina View (Executive)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 2 Queen Beds, Non Smoking, Sea View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Living area

Studio Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 79 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds, Non Smoking, Sea View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Sea view
  • Sleeps 2
  • 2 Queen Beds

Family Suite, Multiple Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Marina View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Marina View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 36 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Sea View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool, outdoor pool, pool umbrellas, pool loungers
The Westin Dragonara Resort, Malta
Pool
Hot tub
Kids pool
Free WiFi
9.2 out of 10, Wonderful, (1005)
The price is RM 952
per night
23 Apr - 24 Apr
The Westin Dragonara Resort, Malta

About the area

St. Julian's

Hilton Malta is located in Paceville, a neighbourhood in St. Julian's, and is near the airport and on the waterfront. Travellers eager for a bit of culture can stop by Malta Experience, while those wishing to experience the area's natural beauty can explore St George's Beach and Golden Bay. Travelling with kids? Consider Tower Road, or check out an event or a game at Ta' Qali National Stadium. Scuba diving, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our St. Julian's travel guideOpens in a new window

What's nearby

  • Saint Julian's Bay - 7 min walk
  • Dragonara Casino - 8 min walk
  • St George's Beach - 10 min walk
  • Tower Road - 3 min drive
  • Sliema Promenade - 3 min drive

Getting around

  • Luqa (MLA-Malta Intl.) - 22 min drive

Restaurants

  • Quenchers - 3 min walk
  • The Beer Garden - 2 min walk
  • Sun and Splendour - 2 min walk
  • Cork's Irish Pub - 3 min walk
  • Tiffany Champagne Bar & Cigar Room - 3 min walk

About this property

Hilton Malta

Luxury family-friendly hotel located in Paceville
Hilton Malta is located close to St George's Beach, and provides a casino, a marina and 2 poolside bars. Adventurous travellers may like the fitness classes, racquetball/squash and Pilates at this hotel. Indulge in a hot stone massage, a body scrub and a body treatment at Myoka 5 Senses Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Thai cuisine. Yoga classes are offered at the health club; the property also has a free daily manager's reception, a terrace and shopping on-site. In addition to 2 coffee shops/cafes and a garden, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools and an indoor pool, with sunloungers and pool umbrellas
  • Full breakfast (surcharge), an outdoor tennis court and valet parking (surcharge)
  • A free beach club on-site, express check-out and express check-in
  • Outdoor furniture, concierge services and smoke-free property
  • Guest reviews say great things the helpful staff, first-rate property condition and location
Room features
All 413 rooms offer comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • 43-inch LCD TVs with premium channels
  • Balconies or patios, wardrobes/cupboards and recycling

Languages

English, French, German, Italian, Maltese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 5 per day; includes in/out privileges)
  • Covered valet parking on site (EUR 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM–10:30 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Blue Elephant Restaurant
  • Merkanti Beach Club
  • Oceana Restaurant
  • Quaterdeck Bar
  • Vista Lobby Lounge

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Casino
  • Children's pool
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking space
  • Assistive listening devices
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 11 floors
  • Built in 1967
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 75 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 25 per person
  • Covered self-parking fee: EUR 5 per day (in/out privileges)
  • Valet parking fee: EUR 5 per day (in/out privileges)
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's on-site beach club is available for guests age 16 and older only.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Malta
Hilton Malta
Malta Hilton
Hilton Malta Hotel St. Julian's
Hilton Malta Hotel
Hilton Malta St. Julian's
Hilton Malta Hotel
Hilton Malta St. Julian's
Hilton Malta Hotel St. Julian's

Frequently asked questions

Does Hilton Malta have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Malta?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Hilton Malta on 22 Apr 2024 start from RM 991.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Malta pet-friendly?

Yes, Hilton Malta allows pets (limit 1 total) with a maximum weight of up to 75 lb per pet. There's a fee of EUR 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Malta?

Self-parking is available for EUR 5 per day. Valet parking is available for EUR 5 per day.

What time is check-in at Hilton Malta?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Hilton Malta?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Hilton Malta located?

This family-friendly St. Julian's hotel is located on the waterfront, within a 10-minute walk of Trig Santa Rita Steps and St George's Beach. Spinola Garden and Portomaso Apartment & Marina Complex are also within 5 minutes.

Hilton Malta Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent .
Stayed 1 night in Apr 2024

10/10 Excellent

Steven Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Ketan Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Hilton, it was everything what they advertised for, the breakfast was amazing, with a huge high-quality continental spread including some Indian veg options which was really unexpected :) The staff was polite and never said no for anything, we were really pampered during our stay. The high point was when they accepted our request for Indian Masala chai (Spice Tea). 5 star rating from us.
Stayed 4 nights in Apr 2024

10/10 Excellent

Oluwatudimu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Breakfast and dinner was very good. Lovely ambience and beautiful outdoor and indoor pools. The gym and sauna was also very good. Hotel is situated about 10mins walk to Paceville, where you have the bars, clubs, cinema, the beach and shopping mall. Also within easy commute by bus or taxi to anywhere in Malta - perfect location. The night life in Paceville is the best in Malta. The hotel staff were very friendly and always ready to assistant.
Stayed 6 nights in Apr 2024

6/10 Okay

Seema

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked a deluxe sea view room. The room I got was beautiful, clean and newer than other rooms. The sea view was partial and there was a big building structure right that blocked half of the view. Upon speaking to the desk I was transferred to a different room which had better sea views and when in balcony you can really enjoy the sea view and beautiful sunset. The second room was an older room and too my shock the bed creaked every time I would move or turn in the bed. I couldn’t sleep the whole night. I complained to the front desk who said they will take care of it. No activity took place so I called again in afternoon, stressing I couldn’t sleep and the problem has to be fixed. After that the manager and his team did fix the issue partially by using screws and left a note in my room. The bed still made some noise when you would sit on it but at least not when you were in it and turned, so I did get sleep that night. Next day was checkout and front desk called to see if all was going week and when I contemplated late checkout the lady was more than willing to esp as a good will gesture because of the issues I had. But I didn’t need the late checkout. At checkout the lady was not very polite and said but they fixed the issue with no acknowledgement that that should not have happened. This is a 5star hotel and sleep is the main reason one books a room. The quality and customer service was not acceptable and hence this review.
Stayed 3 nights in Mar 2024

6/10 Okay

Dona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but some things need maintaining! Very clean overall but for example the refrigerators in the room were not working (not cold) or the sliding door to the balcony in one of our rooms wouldn’t open. We asked the reception and they kindly said they’ll come and fix but no one came. The food (breakfast and dinner buffet) definitely needs improvement. 42 euros per adult for dinner buffet was definitely too high for the lack of food options or the taste and quality. Overall very clean, our room housekeeping lady , AURA) was very thorough with our room cleanings, always made animal shaped towels for our boys and left them sweets and treats.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dhiren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with great staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Davinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Dilruba

Stayed 3 nights in Feb 2024