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Overview of Southpole Central Hotel

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  • Room

    Room amenities

    • 15 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed OR 2 Single Beds
    More details
  • Room

    Room amenities

    • 17 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed OR 2 Single Beds
    More details
  • Room

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed OR 2 Single Beds
    More details
3.6
Good
Rating 5 - Excellent. 30 out of 121 reviews
5 - Excellent 25%
Rating 4 - Good. 44 out of 121 reviews
4 - Good 36%
Rating 3 - Okay. 28 out of 121 reviews
3 - Okay 23%
Rating 2 - Poor. 8 out of 121 reviews
2 - Poor 7%
Rating 1 - Terrible. 11 out of 121 reviews
1 - Terrible 9%

3.7/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake smiles, employees, and, service.
Old hotel. Rooms are not worth the price paid. Bathrooms are old and dirty. No shower curtain. Water all over floor always. Tv reception is bad. Wifi slow. Restaurant food below average. Many times told "item not available sir." Most disappointed with customer service and management. Had problem with dirty table at breakfast. Noticed all tables and table cloths were dirty. Politely wiped my own table, then, complained. Then, was basicallly argued with and laughed at by 4 or 5 employees. Could not believe this treatment! Asked to speak to owner of hotel. "Not available sir." Asked when owner would arrive? "Don't know sir." Asked for owner's phone number. "Don't have it sir." Asked for hotel manager. "Not here yet sir." Asked for manager's time of arrival? "Not sure sir." On and on. Unbelievable treatment and service!! Disgusting! Thought i had experienced bad treatment in the philippines before this. Wow, was i wrong! What's the worst, is, your stuck many times like this in the philippines. Nowhere to go for help. So sad. It's 2020, and, the philippines still has no uniform concept of how to deal with basic problems and complaints.
Stayed 7 nights in Feb 2020

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean ,staff was great. Even though we we’re early for checking in they got us a room.They also have a reasonable priced restaurant.While stay again when we go back to Cebu Philippines
Stayed 1 night in Feb 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
No hot water due to defective water heater. Seems centralized water heater has no sparing.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Happy face iconLiked: Staff & service, room comfort
Stayed 1 night in Sep 2019

5/5 Excellent

Travelled with family, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, room comfort
Location is fantastic as it’s in the heart of cebu and staff very Hospitable
Stayed 6 nights in Sep 2019

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