Dear Guest.Thank you very much for your great appreciation of our services, this gives us great joy and satisfaction, because we work every day to give the best to our guests.Cordially.Flor Isabel Vega ZafranéGeneral manager.

We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager

Reading such kind comments fills us with pride, it is the result of well-done teamwork. It is the greatest recognition of the daily work of those of us who form this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to have your presence on your next visit to the city of Cartagena.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Reading such kind comments fills us with pride, it is the result of well-done teamwork. It is the greatest recognition of the daily work of those of us who form this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to have your presence on your next visit to the city of Cartagena.Cordially.Flor Isabel Vega ZafranéGeneral manager.

We greatly appreciate the score obtained after living the experience at our Hotel Armería Real! We are most grateful that you took the time to share your insight with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly appreciate that it is reflected in the comments we receive from you. Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager

Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We look forward to hearing from you and I want you to know that we are all here for you. Receive a cordial greeting. We hope to welcome you again on a future visit.Cordially.Flor Isabel Vega ZafranéGeneral manager

Dear Ms. Barbara,We are grateful for having shared her experience with us, not filled with great joy at the score received from her.We hope to have the opportunity to serve you in the future.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Apreciada Paola.Leer comentarios tan amables nos llena de orgullo, es el resultado de un trabajo en equipo bien hecho. Es el mayor reconocimiento al trabajo diario de los que formamos esta gran familia como es GHL Collection Armería Real. Gracias por contarnos sobre su amable experiencia.Esperamos poder contar con su presencia en su próxima visita a la ciudad de Cartagena.Cordialmente,Flor Isabel Vega ZafranéGerente General

Dear Ms. JenniferWe really appreciate the score given to us for living the experience at Hotel Armería Real! We value it most if we have taken the time to share our perception with others. At GHL Collection Armería Real we strive to provide a service from the heart and we value much that is reflected in the comments we receive from customers.Many thanks for preferring us during your visit to the beautiful city of Cartagena and for sharing your experience with othersSincerely.Saray Estrada BallesteroReception and Quality Manager

Hola Estamos muy contentos de que su experiencia haya sido la mejor, nuestro objetivo siempre es que nuestros huéspedes se sientan como en casa y que su experiencia sea inolvidable, haremos extensivo su puntuación a todo nuestro personal. Esperamos que regreses.

Dear Mrs. MariaWe really appreciate the score given to us for living the experience at Hotel Armería Real! We value it most if we have taken the time to share our perception with others. At GHL Collection Armería Real we strive to provide a service from the heart and we value much that is reflected in the comments we receive from customers.Many thanks for preferring us during your visit to the beautiful city of Cartagena and for sharing your experience with othersSincerely.Flor Isabel Vega ZafranéGeneral Manager

Dear Claudia.Let us express our gratitude for her very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager.

Dear Guest.We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Guest.We greatly appreciate the score given after living the experience at Hotel Armería Real! We appreciate even more that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we greatly value that this is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Leer comentarios tan amables nos llena de orgullo, es el resultado de un trabajo en equipo bien hecho. Es el mayor reconocimiento al trabajo diario de los que formamos esta gran familia como es GHL Collection Armería Real. Gracias por contarnos sobre su amable experiencia.Esperamos poder contar con su presencia en su próxima visita a la ciudad de Cartagena.Cordialmente,

Dear Eva.Let us express our gratitude for her very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager

Estimada Altagracia.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega ZafranéGerente General.

Estimado Alfredo.Permítanos expresarle nuestra gratitud por su muy buena calificación y comentario. Su apreciación es fundamental para alcanzar la excelencia en nuestro servicio. Para nosotros es un placer saber que todo fue perfecto para ti. Muchas gracias por destacar la amabilidad del equipo del hotel y las instalaciones. Será un placer para nosotros darle la bienvenida nuevamente con su familia y amigos.Cordialmente,Flor Isabel Vega ZafranéGerente General.

Thank you very much for sharing your review about Hotel Armería Real, it is very important for us to know. We are sorry that we did not meet your expectations, so please allow us to send you our most sincere apologies. At GHL Collection Armería Real we strive to improve every day, your opinion helps us a lot to achieve this. We hope to see you again soon.Cordially,Flor Isabel Vega ZafranéGeneral manager

DearLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. It is a pleasure for us to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral Manager

Dear Mr JamesLet us express our gratitude for his very good rating and comment. His appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially,Flor Isabel Vega ZafranéGeneral manager

Dear guest.Thank you very much for your excellent rating, which we will share with all our staff, who were very pleased with his presence in our hotel. Ratings like these encourage us to give ourselves more every day to the service we provide to each of our guests.Cordially. Flor Isabel Vega Zafrané General manager.

Dear Mr ChristopherLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Angie.It is very pleasant for the entire team to know that you enjoyed our services and especially the attention received from our human resources. We hope to have the opportunity to serve you again and make you live a new experience.Cordially.Flor Isabel Vega ZafranéGeneral manager

Dear Danis.Let us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the kindness of the hotel team and the facilities. It will be a pleasure for us to welcome you back with your family and friends.Cordially.Flor Isabel Vega ZafranéGeneral manager.

Dear Mrs. Renata.Reading such kind comments fills us with pride, it is the result of teamwork well done. It is the greatest recognition of the daily work of those of us who make up this great family such as the GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to be able to count on your presence on your next visit to the city of Cartagena.Cordially,Cordially,Flor Isabel Vega ZafranéGeneral manager.

appreciatedHelen.Reading such kind comments fills us with pride, it is the result of teamwork well done. It is the greatest recognition of the daily work of those of us who make up this great family such as the GHL Collection Armería Real. Thank you for telling us about your kind experience.We hope to be able to count on your presence on your next visit to the city of Cartagena.Cordially,Cordially,Cordially.Isabella VegaGeneral manager

Dear Mr NewWe really appreciate the score awarded after living the experience at Hotel Armería Real! We greatly appreciate that you have taken the time to share your perception with us. At GHL Collection Armería Real we strive to provide a service from the heart and we highly appreciate that it is reflected in the comments we receive from you.Thank you very much for choosing us during your visit to the beautiful city of Cartagena and for sharing your experience with us.Cordially.Isabella VegaGeneral manager

Appreciated YeseniaLet us express our gratitude for your very good rating and comment. Your appreciation is essential to achieve excellence in our service. For us it is a pleasure to know that everything was perfect for you. Thank you very much for highlighting the friendliness of the hotel team and facilities. Based on your observation, we are revising and correcting the menu. It will be a pleasure for us to welcome you again with your family and friends.CordiallyIsabella VegaGeneral manager

Dear Mr Mystri.We are very sorry for the inconvenience generated with the lock of your room, which was resolved in the shortest possible time.As compensation, a la carte dinner was offered for you and your children only with the limitation of not including alcoholic beverages. The response was not immediate since what happened was outside administrative business hours.Once again we apologize for the inconveniences presented during your stay and for the hard time your little children experienced.We hope to have your visit on your next visit to the city of Cartagena.Cordially.Isabella VegaGeneral manager

Apreciada Claudia.Muchas gracias por su excelente puntuación la cual compartiremos con todo nuestro personal, el cual estuvo muy a gusto con su presencia en nuestro hotel. Puntuaciones como estas nos incentivan a entregarnos cada día más al servicio que le brindamos a cada uno de nuestros huéspedes.Cordialmente.Flor Isabel VegaGerente General

Reading such kind comments fills us with great pride, it is the result of teamwork well done. It is the greatest recognition of the daily work of those who make up this great family such as GHL Collection Armería Real. Thank you for telling us about your kind experience.

Thank you for choosing us and for sharing your experience. It fills us with great happiness and pride to know that your stay was excellent and that you enjoyed each of our services. We hope to have the pleasure of welcoming you on your next visit to the city.

In advance we apologize for any eventuality presented at the time of your stay with us. Is important to attend and resolve any request or suggestion that you have. We are committed to improving day by day and we ask that you give us the opportunity to serve you on your next visits to Cartagena.

Thank you very much for sharing your rating about fénix Beach, it is very important for us to know. We regret not having met your expectación, so let us send you our most sincere apologies. In Fenix we strive to improve every day, your opinion helps us a lot to achieve it. We hope to see you again soon.

Dear cordial grettings.We greatly appreciate your appreciation of the hotel and the service offered by our collaborators and we hope to have the opportunity to receive you again.Kind regardsFlor vega zafranéGeneral manager

Dear recieve cordial grettingsThank you very much for sharing your experience with us. We greatly appreciate your comments about the service offered by our associates who always strive to offer you the best and care about every detail to make your stay with us unforgettable.Best regardsFlor vega zafranéGeneral manager

Dear Recieve cordial grettings.Thank you very much for sharing your experience with us. We highly value your comments about the service offered by our collaborators who always strive to offer you the best and care about every detail so that your stay with us is unforgettable.Kind regards.Flor vega zafranéGeneral manager

Estimada Sra. reciba cordial saludo.It is a source of happiness for us to see the excellent rating it gives us, every day we continue to grow and improve through the opinions and experiences of our guests, since these give us a clear vision of what we must work on and reinforce. Once again, we are very grateful to you and we hope to have you with us again.Best regardsFlor vega zafranéGeneral manager

Estimada Sra. reciba cordial saludo.Agradecemos enormemente la calificación que nos brinda, nos sentimos muy felices cada vez que recibimos estas calificaciones porque nos permite ver que estamos haciéndolo muy bien y que le estamos entregando a ustedes lo que piden.Esperamos tenerlos de vuelta en nuestro hotel para que sigan disfrutando.CordialmenteFlor Isabel Vega ZafranéGerente General

Muchas gracias por su excelente puntaje, el cual compartiremos con todo nuestro personal, quienes quedaron muy complacidos con su presencia en nuestro hotel. Puntuaciones como estas nos animan a entregarnos cada día más al servicio que brindamos a cada uno de nuestros huéspedes.Cordialmente.Flor Isabel Vega

Estimada Sra. Irene cordial saludo.Que agradable es leer comentario como el suyo y ver tan excelente calificaciones que nos otorga en la evaluación. Su retroalimentación nos hace sentir muy felices y orgullosos de saber que estamos haciendo un buen trabajo.CordialmenteFlor Isabel Vega ZafranéGerente General

Dear Mr. Patrick cordial grettings.We thank you in advance for your time and for sharing this experience with us. It is very important for our entire team to receive all Feedback and thus be able to socialize it so that these situations can be analyzed and improved.Additionally, I would like to sincerely apologize for not having met your expectations, I assure you that we will take the respective measures so that this type of situation does not happen again.Kind regardsFlor vega zafranéGeneral manager

Cordial grettings.We thank you in advance for your time and for sharing this experience with us. It is very important for our entire team to receive all Feedback and thus be able to socialize it so that these situations can be analyzed and improved.Kind regardsFlor vega zafranéGeneral manager

Buenas tardes estimado Sr. Alejandro reciba cordial saludo.Muy agradecidos con usted por su excelente calificacion, esperamos tenerlo nuevamente con nosotros pronto.CordialmenteFlor vega zafranéGerente general.

Dear Mr Allan cordial grettings.Thank you very much for sharing your experience with us. We greatly appreciate your comments about the service offered by our associates who always strive to offer you the best and care about every detail to make your stay with us unforgettable.Beste regardsFlor vega zafranéGeneral manager

Estimada Sra. Julia cordial saludoDe antemano le agradecemos por su tiempo y compartir esta experiencia con nosotros, para todo nuestro equipo es muy importante recibir todos los Feedbacks y así poder socializarlos para que estas situaciones sean analizadas y mejoradas.CordialmenteFlor vega zafranéGerente general

Dear Mrs. recieve cordial grettings. How nice it is to read comments like yours and see such excellent qualifications that you give us in the evaluation. Your feedback makes us feel very happy and proud to know that we are doing a good job. Thank you for highlighting every detail of your stay with us, for acknowledging the hospitality of our collaborators and above all for choosing us as your home in the city of Cartagena. We hope to have the pleasure of welcoming you back soon. Cordially Flor Isabel Vega Zafrané General Manager