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"We will continue to choose Portola for our stays in Monterey due to the hotel’s amenities, location, cleanliness, and high level customer service. "

"The pictures don’t do it justice. It’s a gorgeous view! "

"1) when booking, I selected "pay at property", as this was a working trip. I arrived to check in and use my work card, not the one that Expedia had on file. I found the hotel had charged my personal card which resulted in an overdraft fee and several hours of trying to sort out my account. They would not let me use the bank card I brought with me. When contacted about the best way to proceed with a refund or to charge a different card, I was told it was a third party processing problem, not theirs. When contacting Expedia I was told to contact the property. At a loss. 2) the odor in the room, specifically emanating from the drain, was incredibly bad. The entire room smelled like sewage. Slept with the windows and doors open to sleep comfortably. 3) as we were leaving in the morning I was waiting outside my room, since it smelled so bad inside, sitting on one of the flower bed ledges. The maid was cleaning the room above us and without looking below shook out a dirty mat covering me with debris, rocks, and dust. My team witnessed this happen. At the very least glance down at the walkway before shaking a dirty mat out over where guests may be. I’ve never left a negative review about a hotel before this one. So disappointing. "

"Windows were falling apart wouldn't close all the way, sink was not secured to the wall. TV was not working. We were staying in the historical part which I'm sure contributed."

"Reasonable rate in Carmel area but the room has old smell and you can hear your neighbors talking, flushing, and walking. Couldn’t sleep. "

"Rooms doe not have microwave. Floor was dirty so take sandals. Rooms felt humid, and the air conditioner was not working well made a loud noise. "

"Quick check in with a nice large room. Pool, hot tub and a great view. Complementary coffee/tea with croissants was nice as well. Only issue is the wifi was really poor in our room, so couldn't use the smart tv without a hot spot."

"Rooms and parking are very spread out. Not worth the price. "

"Not used"