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Reviews of The Coach House Canterbury

3.5 out of 5
The Coach House Canterbury
34 Watling Street, Canterbury, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 96 reviews" "
Rating 8 - Good. 37 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most welcoming place to stay. We shall definitely stay whenever we are in Canterbury!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Business traveller
Liked: Cleanliness, amenities
Room service was a bit sketchy. Otherwise very fine, clean accomodations.
Stayed 5 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great location for canterbury - cathedral, high steeet, etc.
Stayed 5 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,excellent Canterbury location,very helpful people, I would recommend to everyone
Stayed 2 nights in Nov 2023

6/10 Okay

Tabitha

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was like described as mentioned, bed and shower was very clean however the mugs and kettle was slight dirty, i could not hear other guests in my room however the floor was extremely creaky so i could hear the guests upstairs walking around. Other than that the staff where friendly and happy to explain their procedures and as a very last minute booking i felt i had received value for money!
Stayed 1 night in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An autum break
Great location to see Canterburys many attractions with limited parking in a offroad location out front. The hotel is a very old so those with access issues will be strongly tested. There are many stairs and steps to negotiate within and even access to the shower and toilet can be a challenge. Never the less its a short strole to the Cathedral through ancient streets that display both charm historic insight.
Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Mistakingly thought there was breakfast. Not so, and the options close by are fairly grim. For the price and I’m comparison with other, peer places, breakfast is standard and should be here as well.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
There are much better options elsewhere
The mattress was extremely uncomfortable resulting in a mostly sleepless night. The description claims that room 1 has a private bathroom. In reality, there is an en-suite shower and basin but the toilet is in a completely separate location, accessed by leaving the room and descending a few steps down the main staircase past another guest bedroom, where there is a door marked "Private" giving access to a tiny toilet room. The property is very close to a noisy road. Take ear plugs. There was nobody present to attend reception on check-in or departure. It was all done by text/phone. I'd booked 2 nights but checked out after 1 night and paid to stay somewhere else. The Coach House still charged me 80% of the total 2 night bill, despite sharing my reasons for the early check-out.
Stayed 2 nights in Sep 2023

8/10 Good

David

Stayed 2 nights in Sep 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very enjoyable stay. We did not have breakfast as we preferred to eat out. Stairs are a little bit of a problem when carrying bags due to being very narrow with tight turns. Checked in late and code and instructions on how to find room were excellent. Would stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Despite being assured that late check-in instructions would be provided they never were even after a reminder. So we ended up sitting outside for 15 minutes while it was sorted out. The ‘private bathroom’ was a shower and a basin in the corner of the room and a WC a few steps down the main stairs. Not my idea of private. It was like stepping back to the 80’s but not in a retro way.
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay!
Helpful and accommodating. Brilliant location. Excellent prearrival communication. Thankyou!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed.
Stayed 1 night in Jun 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

david

Liked: Staff & service
Stairs were substandard and difficult for restricted mobibility
Stayed 2 nights in Jun 2023

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service
Nice small hotel, although private but still separate bathroom looks weird, plus breakfast is a bit overpriced for whatever they offer (freshly baked croissants are truly amazing though)
Stayed 2 nights in Jun 2023

8/10 Good

Trenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay in May
Was a great place to stay in Canterbury. Short walk from everywhere and very easy to get in and out of. The family room, 1 king and 2 twins, was large and easy for our family of 4 to manage. Parking was a great addition.
Stayed 2 nights in May 2023

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Great little hotel. Exceptionally clean. Lovely room with large, comfy bed and big bathroom. Parking in front of the building. Great location, everything within few minutes walk - all major attractions, shops and caffes. Easy check in and out.
Stayed 2 nights in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Billy

Stayed 1 night in May 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location which was fab and walking distance to Uni for the graduation. Thank you.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Canterbury
Really nice. Even though we arrived early, we were given a room immediately. We had also asked for a room on a higher floor and were given a bigger room with a very spacious private bathroom. No problems for leaving our luggage for a few hours on departure day. Perfect location as well. Really enjoyed our stay.
Stayed 2 nights in Mar 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the heart of things.
Right in the city centre.
Stayed 3 nights in Mar 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect stay. Warm. Comfortable and so convenient. Free parking and really peaceful room.
Stayed 1 night in Jan 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large, comfortable and cosy, with a shared loo just across the landing. Check in was smooth- I received a call from the B&B before I arrived to inform me of check in procedures and a text with the door code. I only stayed one night and didn't go for the breakfast option.
Stayed 1 night in Dec 2022

8/10 Good

Stephen

Stayed 1 night in Dec 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room, newly decorated with wonderful antiques and art, was as if it had all been done for me. A perfect oasis for someone (me!) who'd been traveling for weeks. I'd arrived early before the room was ready but Ben let me leave my bag so I could go off and explore. Staying here is really what made the rest of my visit to Canterbury—visiting the Cathedral, evensong, exploring the town—such a wonderful experience. Thanks & Merci, Ben & famille, for your hospitality and friendship. Carolyn
Stayed 1 night in Sep 2022

6/10 Okay

Jan

Stayed 1 night in Sep 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I stayed here for a couple of nights and the room and bathroom on the top floor were wonderful. A note to those who are not great with stairs - these were narrow and twisty. But also part of the charm of an older house. Just don't bring tons of luggage and you're fine. Again - this was probably the nicest of all the places we stayed at. Loved Canterbury and everything was within walking distance.
Stayed 2 nights in Aug 2022

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service, amenities
The room was on the 3rd floor so lots of stairs, not a problem for us as bags were delivered and bought back down. no AC which is not unusual in the UK. The public room and garden area were messy and cluttered so we didn't use them. The host was very nice
Stayed 2 nights in Jul 2022

6/10 Okay

Amanda

Stayed 1 night in Jul 2022

8/10 Good

Sophie

Stayed 2 nights in Jul 2022

8/10 Good

scott

Stayed 5 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Absolutely beautiful hotel, staff were exceptionally polite and friendly
Stayed 2 nights in Jun 2022

10/10 Excellent

PAUL

Stayed 1 night in Jun 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Rosalinda

Stayed 3 nights in May 2022

8/10 Good

Daisy

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Shanny

Liked: Staff & service
Perfect location to explore this fab city
Stayed 1 night in Apr 2022

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I /we liked thè whole property. The propery is very clean an welcoming, the owners are friendly and welcoming. Unique property .
Stayed 2 nights in Apr 2022

10/10 Excellent

Isabel, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent bed and shower. Close to city centre and uni campus. Very friendly owners
Stayed 1 night in Apr 2022

8/10 Good

Deborah

Stayed 3 nights in Mar 2022

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coach house canterbury
Perfectly situated to access the shops/bars and tourist sites. Very clean. Would recommend this hotel, to people wishing to either visit canterbury or the surrounding area.
Stayed 2 nights in Apr 2022

8/10 Good

Ken

Stayed 1 night in Mar 2022