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Reviews of The Heritage Inn

3 out of 5
The Heritage Inn
Windy Hill, Cane Garden Bay, Tortola

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 185 reviews" "
Rating 8 - Good. 38 out of 185 reviews" "
Rating 6 - Okay. 13 out of 185 reviews" "
Rating 4 - Poor. 6 out of 185 reviews" "
Rating 2 - Terrible. 6 out of 185 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Salina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We couldnt find the key for the room we looked we over
Stayed 1 night in Apr 2024
Response from TIA on 29 Apr 2024
Thank you for your feedback we appreciate it. Hope to see back on your next visit to the BVI.

10/10 Excellent

Heidi, Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views -- fabulous dinner, we would definitely come back
Stayed 1 night in Apr 2024
Response from TIA on 21 Apr 2024
It was our pleasure having you with us.

8/10 Good

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The Heritage Inn has gorgeous views! The rooms were clean although we did encounter a very large water bug on our last night. There are some cosmetic issues like peeling paint and random holes in the wall but it did not effect our stay. The air conditioners are in the bedrooms and we were comfortable all night. Netflix was available on the TV if you needed entertainment. We booked both 2 bedroom suites and they are at the top of the building right next to each other which is very convenient when traveling with a group. The kitchen has what you need to get by but no oven if you need one. One room has steps that lead down to the front door and aren't marked with anti slip strips like you see in the US. There are multiple broken stepping stones between the rooms and they are definitely a trip hazard. Be careful. We did not use the pool during our stay but it seemed to need maintenance. The restaurant on site was outstanding! We had dinner and breakfast there and it was delicious. If you want separate checks ask ahead of time. They don't seem to be a fan of splitting checks. The office staff was wonderful and very helpful during our stay with taxis and directions. We enjoyed our stay and would recommend.
Stayed 7 nights in Apr 2024
Response from Tia on 20 Apr 2024
Thank you for your feedback. We very much welcome all comments and respond with vigor for our guests satisfaction. We are aware of the stepping stones and addressing it immediately. We're glad that it wasn't all bad but we hope when you return it will be all good. Hope your journey home was a great. See you on your return to Tortola.

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tia on 18 Apr 2024
Thanks for staying with us.

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, amenities
A couple staff members were great but others seemed annoyed to be dealing with customers. Each bedroom had air conditioning which was great but living room and kitchen did not. The taxi ride from the hotel to the airport ranged between $100-$125. There is not much within walking distance of the hotel. The view of the islands from the hotel was phenomenal. For us it worked well but we only had one night off the boat. Given the taxi fees I would’ve chosen somewhere closer to the airport.
Stayed 1 night in Apr 2024
Response from Tia on 11 Apr 2024
Hi, Bradley, we are so sorry about your experience. I did try to get a cheaper taxi for your group of 5 sorry I wasn't helpful. And we will address the staffs about dealing with our guest, thanks for your feedback.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of surroundings
Stayed 1 night in Mar 2024
Response from Tia on 7 Apr 2024
Thanks Ryan

10/10 Excellent

Cheilinett

Liked: Cleanliness, staff & service, property conditions & facilities
I love it the staff were super friendly
Stayed 1 night in Mar 2024
Response from tia on 7 Apr 2024
It was our pleasure having you with us

6/10 Okay

STEPHEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The views are nice. The main staff person is not genuine. You never see the person anyway. TV doesn’t work most of the time. Cleaning staff great.
Response from Tia on 7 Apr 2024
We appreciate your feedback and will fix the problem asap.

6/10 Okay

Brendon

Stayed 1 night in Mar 2024
Response from tia on 7 Apr 2024
Nice to have you with us Brendon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Tia on 5 Mar 2024
Thank you, Thomas..

10/10 Excellent

Asim

Everything
Stayed 3 nights in Feb 2024
Response from Tia on 23 Feb 2024
Thanks for staying with us hope to see you again!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great views, reasonable pricing and great onsite restaurant
Stayed 1 night in Feb 2024
Response from Tia on 23 Feb 2024
Thanks for staying with us hope to see you again!

8/10 Good

Desmond

Travelled with partner
The views were excellent. The first room given to us was well below standard but the second was ok
Stayed 7 nights in Feb 2024
Response from Tia on 17 Feb 2024
We thank you for visiting with us. We tried our very best to please you and welcome you to our BananaKeet family. Sorry we haven't met your expectations. I hope you find the perfect setting on your next vacation. Safe journey home.

10/10 Excellent

Lidiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 3 nights in Feb 2024
Response from Tia on 15 Feb 2024
Thanks Lidiana,

8/10 Good

Howard, Grand Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and friendly host
Stayed 1 night in Jan 2024
Response from Tia on 16 Feb 2024
Thank you, Howard, it was a pleasure. having you with us.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View,View,View
Some of the best views on the island. Staff is excellent and the restaurant is not to be missed. The entrance is not marked well so be prepared to drive by it. It's best to have a car if you are staying a few days as the location is somewhat remote. We were disappointed that they were not serving breakfast but head down the road a couple of miles to Sebastian's. Best breakfast sandwich I ever had.
Stayed 2 nights in Feb 2024
Response from Tia on 15 Feb 2024
Hi Gary, thank you for pointing out the entrance! we will surely work on it, also breakfast. Glad you enjoy your, hope to see you again.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Tia on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Jan 2024
Response from Tia on 16 Feb 2024
Thank you, Kevin, for spending you vacation with us

8/10 Good

Holly

Travelled with partner
A sweet little room with a decent, not excellent, bed, enough kitchen tools to cook a meal if you need to, an incredible view, Netflix for your evening TV watch if you aren’t into the party scene. Super fast little ants in the kitchen had us putting everything in the fridge (welcome to the tropics!) but beautiful overall.
Stayed 2 nights in Feb 2024
Response from Tia on 15 Feb 2024
Thank you for staying at the heritage Inn, sorry about the ants we will surely work on that.

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Tia on 7 Apr 2024
Thanks for staying with us

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park. Dining area on site
Stayed 2 nights in Jan 2024
Response from Tia on 16 Feb 2024
Thanks for choosing Heritage Inn for your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Gem of a place to stay for a couple of nights. Beautiful views from the location perched on the side of a hill. A bit of a walk to Cane Garden Bay on steep narrow road, but doable.
Stayed 2 nights in Jan 2024
Response from Tia on 15 Feb 2024
Thank you

10/10 Excellent

Mary

Stayed 2 nights in Jan 2024
Response from Tia on 7 Apr 2024
Nice having you

10/10 Excellent

Richard

Stayed 3 nights in Jan 2024
Response from Tia on 15 Feb 2024
Thank you for staying with us!

6/10 Okay

Leslie

Disliked: Property conditions & facilities, room comfort
Pretty view, uncomfortable stay
Pretty location, but the stay was uncomfortable. No hot water in the shower and very little water pressure. No breakfast because they didn’t have a cook, and taxis are very hard to get there so you are just stuck. The AC unit was only in the bedroom, the rest of the place was very hot.
Stayed 1 night in Jan 2024
Response from Tia on 15 Feb 2024
Hi Leslie, we sorry about your experience. we will definitely work on all those issues.

6/10 Okay

Gerald, Colorado Springs

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It would have been a great place if the AC units in the bedrooms worked for all 5 days. One needed recharging and did not work at all but the circuits for both were down for 2 days. As well the hot water heater was down. The restaurant did not have breakfast the whole stay. Ran out of coffee, not replenished. The staff was wonderful
Stayed 5 nights in Jan 2024
Response from Tia on 15 Feb 2024
Hi Gerald, we will definitely work on those. we apologize

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was awesome. Food at the restaurant was great.
Stayed 1 night in Jan 2024
Response from Tia on 15 Feb 2024
Thank you

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our stay here! Food at the restaurant was fabulous! Views are AMAZING!
Stayed 3 nights in Jan 2024
Response from Tia on 15 Feb 2024
Thank you Carey.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tia on 17 Feb 2024
Thank for sharing your experience. We hope you visit us on your return to Tortola.

8/10 Good

Gerti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very quiet, isolated area, inbetween beaches. One definitely needs a car to get around. Driving on Tortola, on the left side, is not for the faint of heart. Roads are very windy, very steep, very narrow and have lots of pot holes and no shoulders. Road signage is practically non existent. Beaches are wonderful though if you don't mind getting to them via rough and unpaved roads e.g. Smugglers cove. The place will definitely suit anyone looking for quiet and relaxation. The restaurant serves delicious food, albeit on the pricey side. On our last day we found out that they don't do any recycling which was shocking to us. Everything goes in the regular garbage including glass bottles, alu cans, plastic bottles, styrofoam, plastic etc. This is a shame in this day and age!
Stayed 7 nights in Dec 2023
Response from Tia on 15 Feb 2024
Hi Gerti, thank you for staying with us.

2/10 Terrible

Yorgelys

Stayed 4 nights in Dec 2023
Response from T on 17 Feb 2024
Thanks for taking time out to rate us. We welcome your comments and wish you safe journey home.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
The view from the property is amazing and the food at the restaurant was very nice. However there were lots of ants in our room and all over the kitchen counter. The location is isolated so you would definitely need to hire a car or use taxis to get anywhere
Response from Tia on 17 Feb 2024
Thank you for sharing your comments. We do exterminate all our rooms and restaurant frequently. Unfortunately, on an island, we're trying to mitigate that issue constantly. Safe journey home.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Tia on 17 Feb 2024
Thank you for taking time out of your busy schedule to share your thoughts. We appreciate your business and look forward to your return.

10/10 Excellent

Kyana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about there is great
Stayed 1 night in Dec 2023
Response from Tia on 17 Feb 2024
Thank you for sharing your experience. We hope to see you on your return.

8/10 Good

Anthony Jr

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and appreciated the friendly and helpful staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kaycee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location, short taxi ride to Cane Garden Bay. Friendly and attentive staff. Well kept property with a great view. Restaurant on location was excellent with excellent service.
Stayed 1 night in Nov 2023
Response from Tia on 21 Nov 2023
Thank you. it was a pleasure having you guys here.

10/10 Excellent

Olha

Stayed 1 night in Nov 2023

8/10 Good

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view was wonderful
Response from Tia on 15 Nov 2023
Thank you hope to see you again.

10/10 Excellent

Jonathan

Stayed 4 nights in Nov 2023
Response from Tia on 5 Dec 2023
Thanks Jonathan, Happy Holidays

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tia on 3 Nov 2023
Thank you for taking time out of your day to share your experience. Safe travel home.

10/10 Excellent

Ruth

Stayed 2 nights in Oct 2023
Response from Tia on 3 Nov 2023
Thank you for sharing your experience with us. Safe journey home.

10/10 Excellent

Gretchen

Stayed 3 nights in Oct 2023
Response from Tia on 3 Nov 2023
Thank you for sharing your experience with us. Safe journey home.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this stay! The 2 bedroom was perfect for our family of 3. Could have just sat on the balcony the entire time & would have been happy, but we did drive around. Grocery store, rum distillery & Paradise bar/beach all very close. Whoever it was that complained about the steep driveway doesn’t belong on an island. The drive was an adventure & we loved it! Props to Tia for being an excellent hostess too!
Stayed 2 nights in Sep 2023
Response from Tia on 29 Sept 2023
Hi Susan, now you are a part of the Heritageinn & Bananakeet family! welcome :). Glad you guys enjoyed your stay.

8/10 Good

Marcus

Stayed 7 nights in Jul 2023
Response from Tia and Desiree on 5 Sept 2023
Thanks for sharing your experience.

10/10 Excellent

Kalima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tia and Desiree on 5 Sept 2023
Thank you for choosing us and sharing your experience.

10/10 Excellent

Jose

Travelled with family
Liked: Amenities
Excelent, clean and better staff
Stayed 5 nights in Jul 2023
Response from Tia and Desiree on 5 Sept 2023
Thank you for choosing to stay with us and sharing your experience.

8/10 Good

Jeff

Stayed 3 nights in Jul 2023
Response from Desiree & Tia on 5 Sept 2023
Thank you for staying with us and sharing your experience.

10/10 Excellent

Jahnique

Stayed 2 nights in Jul 2023
Response from Desiree & Tia on 5 Sept 2023
Thank you for choosing to stay with and sharing your experience.

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tia on 15 Jul 2023
Thank you for taking time out to share your experience. We look forward to your return.