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Smart Cancun The Urban Oasis

4.0 star property
Relax poolside with drinks, grab a coffee, explore nearby dining, and enjoy attentive service.

Choose dates to view prices

Smart Cancun The Urban Oasis offers an upscale Downtown Cancun retreat near Plaza 28. Guests cool off in the outdoor pool, stay fit at the gym, and savor local cuisine at Bites restaurant. Free WiFi and multilingual staff ensure comfort and convenience throughout the stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is RM261
RM335 total
includes taxes & fees
10 Apr - 11 Apr

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board

Standard Room

7.4 out of 10
Good
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Located in Downtown Cancun, a neighbourhood in Cancun, Smart Cancun The Urban Oasis is near the airport and near the beach. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Cancun Cultural House and Extreme Adventure are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    6 min walk - 0.6 km
  • Mercado 23
    3 min walk - 0.3 km
  • Las Palapas Park
    5 min walk - 0.5 km
  • Plaza 28
    14 min walk - 1.3 km
  • Plaza Las Americas
    4 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Restaurants

  • Subway
    3 min walk
  • McDonald's
    3 min walk
  • Subway
    3 min walk
  • Taqueria Coapeñitos
    4 min walk
  • Ty-Coz
    4 min walk

About this property

Smart Cancun The Urban Oasis

Upscale hotel near Plaza Las Americas
At Smart Cancun The Urban Oasis, you can look forward to a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. Be sure to enjoy a meal at Bites, the on-site restaurant. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a bar and a gym.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • A banquet hall, a 24-hour front desk and tour/ticket information
  • Smoke-free property, concierge services and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 132 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Free infant beds, coffee/tea makers and daily housekeeping

Similar properties

In-room safe, laptop workspace, iron/ironing board, free WiFi
Oh! Cancun The Urban Oasis & Beach Club
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
8.4 out of 10, Very good, 1,004 reviews
The price is RM290
RM370 total
includes taxes & fees
27 Apr - 28 Apr
Oh! Cancun The Urban Oasis & Beach Club
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Free WiFi in public areas has a 1-device limit

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on 10 Apr 2026 start from RM261, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Smart Cancun The Urban Oasis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smart Cancun The Urban Oasis?

Self-parking is free at this property.

What time is check-in at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Smart Cancun The Urban Oasis?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Smart Cancun The Urban Oasis located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Puerto Cancun Marina Town Center. Las Palapas Park and Benito Juarez Municipal Building are also within 10 minutes.

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Reviews

Smart Cancun The Urban Oasis Reviews

7.6

Good

8.0

Cleanliness

7.8

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 367 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 103 out of 1000 reviews

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Nice hotel, staff was great. Good walking distance from restaurants and a great supermarket. Would def stay again.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Bana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel 10/10
Stayed 7 nights in Mar 2026
Verified

2/10 Terrible

Douglas

Disliked: Staff & service, amenities, property conditions & facilities
My family couldn’t access this hotel to visit me while I stayed in Cancun because of mobility issues. This hotel isn’t handicap friendly at all.
Stayed 8 nights in Feb 2026
Verified

8/10 Good

brenda

Liked: Cleanliness
Location was great
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
La habitación muy limpia y super super impecable. No tuve interacción con el personal pero la ubicación, el precio y la comodidad super bien
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed for three days due to flight cancellations and was quite happy to do so. Everything was clean...rooms, pool area, lobby, etc. Breakfast buffet offered a large selection of foods and the hotel staff, especially at the front desk were friendly and helpful.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, excellent customer service from Belsen and Ivan, would definitely come back!!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service. The only thing missing was a refrigerator
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Every staff member we encountered was friendly and helpful. The facility was clean and well maintained. The location was in walking distance of great local restaurants as well as other fun attractions. The gym and food also surpassed expectations.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Sergiy

Liked: Property conditions & facilities
On Expedia said breakfast including. But from third day stuff told me I need pay for it. Its downtown and no beaches around. 20-30 min on bus. Stuff friendly. Room ok.
Stayed 8 nights in Dec 2025
Verified

6/10 Okay

Farida

Liked: Cleanliness
Staff can be more friendly, amenities can be improve for example a small fridge in room.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean ,had some challenges with the face basin tap! The manager sent maintenance staff to sort it out. The Staff was courteous! I left my Under armour long sleeve in my previous room on O'Cancun side and the Manager made sure I got it back from the lost and found! Thank you to the Manager!
Stayed 5 nights in Dec 2025
Verified

4/10 Poor

Gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación se veía descuidada y el personal no es muy atento. Sigo esperando la factura de mi estancia y en los teléfonos no me responden.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Nataly

Disliked: Cleanliness, staff & service
La habitación limpia sin embargo desapareció unas pertenencias las reporte y nunca me dieron respuesta
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Abigail

Liked: Staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jose de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio.

Excelente hotel, muy bonito, cómodo y limpio.
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities
All okay
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

CRISTINA ALEXANDRA MARMOL

Liked: Cleanliness, staff & service, property conditions & facilities
All was okay
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard hotel, pretty good value for money
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Excellent hotel that I came back after one night in another hotel! The other hotel was very disappointing compared to this hotel! The front end staff and customer service is excellent. It’s worth the price!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic in every way
Stayed 1 night in Mar 2025