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Reviews of Hotel Jardin Cancun

2.5 out of 5
Hotel Jardin Cancun
Calle 4 Oriente Lote 20, 64, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 328 reviews" "
Rating 8 - Good. 88 out of 328 reviews" "
Rating 6 - Okay. 46 out of 328 reviews" "
Rating 4 - Poor. 26 out of 328 reviews" "
Rating 2 - Terrible. 39 out of 328 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a slum.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2024

2/10 Terrible

Donald

Disliked: Cleanliness, property conditions & facilities
The staff was very noisy and not very helpful.
Stayed 1 night in Feb 2024
Response from Hotel Jardín Cancun on 7 Mar 2024
Thank you for staying with us.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
This is definitely not a place for ladies
Stayed 1 night in Feb 2024
Response from Hotel Jardín Cancun on 7 Mar 2024
Thank you for staying with us.

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy
Stayed 15 nights in Dec 2023

2/10 Terrible

Mason

Travelled with family
Stayed 1 night in Dec 2023

6/10 Okay

TaeSik

Stayed 2 nights in Dec 2023

2/10 Terrible

Eskinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t recommend this hotel due to dirty hotel, they asking bay by cash. In general I had bad experience
Stayed 7 nights in Dec 2023

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Seungjin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel...no hot water for the shower
No hot water available for the bathroom and couldn't take a shower and the front door is like jail bar...This place is not safe to stay. Horrible and terrible hotel in Cancun.
Stayed 1 night in Dec 2023

8/10 Good

Aminta E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice, I would have gave them a 5 star but it doesn’t have an elevator and we had heavy luggage and a disabled person, they gave us a room in the 4th floor so you can imagine going up the stairs with luggage and a disabled person, staff is very friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had no elevator we had to carry 4 luggage to 4 levels. The neighbors looked very dangerous.
Response from Hotel Jardín Cancun on 28 Nov 2023
Thank you, we hope to see you again soon.

10/10 Excellent

KEVIN IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, se los recomiendo muy cercano a todo y zona tranquila, la pase muy bien 💢
Response from Hotel Jardín Cancun on 30 Oct 2023
Gracias por hospedarse con nosotros. Esperamos que su estancia haya sido de su agrado.

8/10 Good

Dayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Jardín. on 29 Aug 2023
Gracias por compartirnos tu calificación, esperamos volver a verte pronto.

8/10 Good

NATALIA

Travelled with family
Liked: Property conditions & facilities, room comfort
Jardin Cancun
Ubicado a 3 cdras de avenida muy buen servicio lo unico que no limpian la habitación diariamente
Stayed 5 nights in Aug 2023
Response from Hotel Jardín. on 29 Aug 2023
Gracias por hospedarte con nosotros, esperamos que tu estancia haya sido de tu agrado.

10/10 Excellent

Catherine

Stayed 28 nights in Jul 2023
Response from Hotel Jardín. on 15 Sept 2023
Gracias por hospedarse con nosotros. Esperamos que su estancia haya sido de su agrado.

4/10 Poor

cheryl

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was good that it was close to the ferry port to get to isla Mujeres. The hotel called a cab for us. We did not stay the night though because there were bed bugs in our hotel room. We got a refund and found another hotel.
Stayed 1 night in Jul 2023
Response from Hotel Jardín. on 28 Jul 2023
Thank you for sharing your comments. We hope to see you again soon.

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was with Experian - I arrived and Experian did not paid the Hotel - so I paid the hotel and Experian reimburse me a portion of the charge for the hotel - the hotel is very clean, give you clean towels - soap - shampoo, great service and the parking is in closed. Not very fancy but is great for resting taking shower and having your rental car safe.
Stayed 3 nights in Jul 2023
Response from Hotel Jardín. on 12 Jul 2023
Thank you for sharing your opinion with us. We hope that you visit us soon again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not clean
it wasn’t clean bad shower no elevator
Stayed 7 nights in Jun 2023
Response from Hotel Jardín. on 26 Jun 2023
Thank you for your comments.

6/10 Okay

carlos

Stayed 1 night in Jun 2023
Response from Hotel Jardín. on 17 Jun 2023
Gracias por hospedarte con nosotros.

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many cockroaches in the room.
The hotel is in a very dodgy neighborhood and it was full of cockroaches in the bedroom and bathroom (more than 20). We asked to change rooms and the new room had around 6 cockroaches. I would definetely not recommend.
Stayed 1 night in Apr 2023
Response from Hotel Jardín. on 17 May 2023
Thank you for giving us your opinion. We hope to see you again soon.

8/10 Good

Brian, Davisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Very close to bus pick up and drop off. They place worked out well for 2 nights. However the area is a bit sketchy, would not recommend for a solo traveler
Stayed 2 nights in Feb 2023
Response from Hotel Jardín Cancún. on 20 Feb 2023
Thank you for your review. We hope to see you soon again.

6/10 Okay

Mary

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a bed to sleep in for the night.. friendly and wonderful staff. The shower was dirty, but it did have nice hot water. They are also very pet friendly!
Stayed 1 night in Feb 2023
Response from Hotel Jardín Cancún. on 14 Feb 2023
Thank you for your review. We expect to see you again soon.

8/10 Good

Luis D Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice and quiet, great cable and wifi, a little far from public transportation
Response from HOTEL JARDIN on 10 Nov 2022
Thank you for your comments. We hope to see you again soon.

10/10 Excellent

Elizabeth, DES MOINES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, affordable, and exceptional service.
Stayed 2 nights in Aug 2022
Response from HOTEL JARDIN on 26 Aug 2022
Thank you for your comments. We hope to see you again soon.

4/10 Poor

Jianbin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible smell. Ants are crawling on the bed.
Stayed 1 night in Jul 2022
Response from HOTEL JARDIN on 1 Aug 2022
Thank you for sharing your comments with us. We will check the points that you mention in order for our guests to have a better stay.

4/10 Poor

Stanislaw

Disliked: Amenities, property conditions & facilities
Cheap rate and so is service. No towels change no bedsheets change for four days but someone who has access went through my belongings. Horrible
Stayed 3 nights in Jul 2022
Response from HOTEL JARDIN on 30 Jul 2022
Thank you for giving us your review. We will check about the points that you mention in order to improve our service and give a better experience to our guests.

4/10 Poor

RICHARD

Liked: Cleanliness, room comfort
Broken aircon and shower. Fix before next stay.
Aircon did not work. They came to fix it by reprogramming the aircon remote. 1 hour later, it broke again, so I had to pull the plug out of the wall as the only way to turn the aircon off. In the morning, I tried to reinsert the grey plug, but it didn't go back in the socket, which was loose on the wall. I tried to have a shower, but both taps made scolding hot water, even in the sink. I had to fill the bucket to cool the water down but burned my arm. I could not turn the shower off, except I threw a towel over the fixture to stop the water spraying everywhere up-down left-right (the shower head was in disrepair), and this caused me to burn my hand. When I left, all my belongings (bag, clothes, computers) were soaking wet from the steam, which filled the room. There were many rooms in the hotel that I could have stayed in instead.
Stayed 1 night in Jun 2022
Response from HOTEL JARDIN on 1 Jul 2022
Thank you for your comments. We will check the problems that you mention about the room in order to improve our service.

10/10 Excellent

DEVENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
It,was,more,than,expected,for,the,price,offered
Stayed 4 nights in Jun 2022
Response from HOTEL JARDIN on 22 Jun 2022
Thank you for giving us your opinion. We hope to see you again soon.

10/10 Excellent

Isa, Buffalo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and cheap. We didn’t face any problem.
Stayed 3 nights in May 2022
Response from HOTEL JARDIN on 10 Jun 2022
Thank you for your comments. We hope to see you again soon.

2/10 Terrible

Rickesha

Stayed 3 nights in May 2022

6/10 Okay

MD ABUL

Liked: Staff & service
Stayed 5 nights in Apr 2022
Response from HOTEL JARDIN on 11 Apr 2022
Gracias por darnos tu calificación.

4/10 Poor

Jaimie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So loud!!! Noise from front desk area until 2am, then again early in the morning. One night there was even loud repetitive bangs at 4 in the morning. The room was nice and clean but the noise just isn't worth it, you won't sleep well
Stayed 2 nights in Apr 2022
Response from HOTEL JARDIN on 11 Apr 2022
Thank you for giving us your review. We will take into consideration the points that you mention in order to improve our service.

6/10 Okay

Shamirah

Travelled with partner
Liked: Staff & service
Disliked: Amenities
the price was decent however, I had to pay for taxi everywhere that I went the toilet was not working at times and the room did not look anything like the pictures
Stayed 9 nights in Feb 2022
Response from HOTEL JARDIN on 21 Feb 2022
Thank you for sharing us your opinion. We will take into consideration the points you mention in order to improve our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HOTEL JARDIN on 10 Jan 2022
Thank you for your review. We hope that you enjoyed your stay with us.

6/10 Okay

RICHARD

Liked: Staff & service
Coming back soon
Good for a low-budget hotel. It was a big, double room and a little out-dated. Positives: a window to let out the dampness, super hot water (only if a sunny day), early checkin, and great WiFi. Negatives: I had to clean the taps handles myself because they had a clammy metallic smell. The room does become clammy with moisture also, but there was no smell of dampness or mildew. The dampness could be managed using the aircon, fan, and window and/or asking for housekeeping every day.
Stayed 1 night in Dec 2021
Response from HOTEL JARDIN on 27 Dec 2021
Thank you for giving us your opinion. We hope that you come back soon.

6/10 Okay

Akshay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from HOTEL JARDIN on 19 Dec 2021
Gracias por darnos tu calificación. Esperamos que tu estadía con nosotros haya sido de tu agrado.

10/10 Excellent

Iris R

Liked: Cleanliness, staff & service, property conditions & facilities
Normal
It was ok for one night
Stayed 1 night in Dec 2021
Response from HOTEL JARDIN on 13 Dec 2021
Gracias por darnos tu calificación.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. Pay a bit more and go around the corner. Sheets had fun and coffee stains
Stayed 1 night in Nov 2021
Response from HOTEL JARDIN on 30 Nov 2021
Gracias por darnos tu comentario. Lamentamos que tu estancia no haya sido de tu agrado.

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
My stay
The hotel was nice overall. You get what you pay for. The room was clean, bed was decent, only problem i had was the noise. Walls were paper thin. You could hear everything in the downstairs lobby all night long. There was never any peace. But for the price it was worth it for one night before heading to the airport.
Stayed 1 night in Nov 2021
Response from HOTEL JARDIN on 19 Nov 2021
Thank you for your review. We are working on trying to fix the issue that you mention in order to give a better service to our customers.

8/10 Good

Salvador

Liked: Cleanliness, property conditions & facilities
Good to sleep
Stayed 2 nights in Nov 2021
Response from HOTEL JARDIN on 19 Nov 2021
Thank you for your review. We hope that you enjoyed your stay with us.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely staff, not great room
Very nice staff who were very helpful for me, however the room itself was not in great condition and had a strange smell. It's fine for a budget one night before/after a flight or so, but if you want better, pay more and go elsewhere.
Stayed 2 nights in Nov 2021
Response from HOTEL JARDIN on 6 Nov 2021
Thank you for giving us your review. We will work on the points that you mention in order to give a better experience to our customers.

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2021

8/10 Good

Jorge

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Water is not hot. No wash towels available. Outlet in the room did not charge my phone
Stayed 2 nights in Jul 2021
Response from HOTEL JARDIN on 26 Aug 2021
Thank you for your feedback. We will take into consideration you recommendations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from HOTEL JARDIN on 11 Aug 2021
Gracias por dejarnos tu calificación. Esperamos que hayas disfrutado tu estancia con nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jardín was in a perfect location for what we wanted out of Cancun, downtown but not near the hotel zone, local but safe and comfortable while being near every essential store you'd need!
Stayed 2 nights in Mar 2021
Response from HOTEL JARDIN on 1 Apr 2021
Gracias por darnos tu opinión. Esperamos que tu estadía haya sido de lo más placentera.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from HOTEL JARDIN on 23 Mar 2021
Gracias por tu calificación. Esperamos que tu estadía haya sido de tu agrado.

8/10 Good

Marina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from HOTEL JARDÍN on 24 Feb 2021
GRACIAS. SUS COMENTARIOS Y APORTACIONES NOS AYUDAN A CRECER.