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Reviews of Lux Living Apartments - Alpha Apartments

4 out of 5
Lux Living Apartments - Alpha Apartments
9 Alpha Road, Cambridge, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rohini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean in great location.
Perfect location, clean, and quiet. Would stay there again.
Stayed 4 nights in May 2019
Response from Lux Living Apartments on 5 Jun 2019
Hi Rohini, Thank you for the lovely review, I'm very happy that you enjoyed your stay. We hope to welcome you back in the future. Kind regards, Lux Living Apartments

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to the park.
Nice apartment. Tried to make myself some tea, used tap water to fill up the kettle and when I finally made a mug of tea I noticed oil circles in the mug. If I knew I'd buy some still water. 30 meters from the entrance there's a store where one can buy alcohol until 1AM, it's a bit noisy because of that.
Stayed 3 nights in Apr 2019
Response from Lux Living Apartments on 16 Apr 2019
Hi Anton, Thank you for leaving a review, we really appreciate your feedback. I'm happy that overall you had a good stay and you liked the apartment. I hope we can welcome you back again soon. Kind regards, Lux Living Apartments

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded area close to centre of Cambridge.
I liked the quietness of the surrounding area. No noises from kitchens and air-conditioners that you can get in a hotel. Here is everything you need for a peaceful stay. Car park was fine so I could walk to the Cambridge Earth Sciences dept. which I visit 5 or 6 times a year. Kitchen has everything I needed and the sofa was comfy being an L-shape. Small quibble is that we could not find a soap dish in the shower so you either place your soap/shampoo on the floor or try to balance it on the tap. The bathroom was modern and the shower was powerful but alas I could not find an electric wall socket for my shaver. I would be happy to stay here again but for the fact that I was woken at 6am each morning due to their being no bedroom curtains. The vertical blinds do not block out the light very well. Some nice pubs within 5m walk with good beer and there's an off license close by also.
Stayed 3 nights in Mar 2019
Response from Lux Living Apartments on 12 Apr 2019
Hi Ian, Wow, thank you for the positive review! I'm happy that you enjoyed your stay with us and I hope we can welcome you back again :) Kind regards, Lux Living Apartments

8/10 Good

Annie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy access to town and bus routes
Enjoyed the stay while catching up with family. Good to have own quiet space at the end of the day. Would have been useful to have tv in English not Spanish and instruction file needs updating... nothing for washer/dryer and wrong instructions for tv. Bathroom is difficult set up especially if more than average sized.
Stayed 8 nights in Aug 2018
Response from Lux Living Apartments Team on 3 Sept 2018
Hi Annie, Thank you for taking the time to leave a review, we really appreciate the feedback. We've happy to hear that you enjoyed your stay with us and that you found us well located in the city. I apologise the TV was set on Spanish, this was likely done by a previous guest, if we would have known we would have sent someone round to sort it out. Next time, if you need help with any appliances, just give us a call or drop us an email and we'll be more than happy to help. We hope to welcome you back the next time you visit Cambridge. Kind Regards, Lux Living Apartments Team

10/10 Excellent

Adeno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2018
Response from Emmanuel on 6 Aug 2018
Dear Guest, Thank you very much for giving your time and providing us with valuable feedback with regards to your stay, this is very much appreciated. If you decide to come back, please do not hesitate to contact us directl’y and we would be pleased to personally look after your reservation. We hope to see you again in a near future. Have a lovely day. Kindest regards, Emmanuel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Emmanuel on 11 Dec 2018
Dear Guest, Thank you very much for giving your time and providing us with valuable feedback with regards to your stay, this is very much appreciated. If you decide to come back, please do not hesitate to contact us directl’y and we would be pleased to personally look after your reservation. We hope to see you again in a near future. Have a lovely day. Kindest regards, Emmanuel

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay
Before booking we should of been made aware that there is a parking charges of £15 per day paid to the owner. We were told about this approximately 3 days before arrival so little time to change accommodation. Also shower needs updating as it runs hot and cold.
Response from Manager on 3 Jun 2018
Thank you for your feedback

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice unit, near Bridge Street and Jesus Green
The booking staff was friendly, and the directions to find the keys were easy. The apartment is large and clean, with a bath/shower and modern kitchen. The wireless and TV were both good, and the lighting was nice. The apartment is only one unit way from Chesterton Road, and some of the noise reaches the unit. But being that close makes the walk to either Jesus Green or to Bridge Street only a few minutes. A little annoying is that the bedroom cannot get dark: the vertical blinds do not completely block the street light. All the floors are nice light-wood pattern laminate. This works well everywhere except the bathroom, where moisture is causing the flooring to swell at the joints.
Response from Reservations on 14 Apr 2018
Thank you for taking the time to leave your insights and thoughts from your recent stay with us. All feedback is extremely important to us, helping us highlight areas for improvement as well showing where things are going well. Your comments about the blinds and bathroom flooring are greatly appreciated and will be discussed upon our next round of refurbishment. We are glad that you enjoyed your time with us, and hope to welcome you back again soon

10/10 Excellent

Moira and Barry, Whangarei NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Just wanted a place for an overnight stop over close to the centre of Cambridge.
Stayed 1 night in Mar 2018
Response from Reservations on 21 Mar 2018
Thank you for taking the time to leave a review for your stay with us. All feedback is greatly appreciated and shows how we can improve for the future. We're very happy to hear that you enjoyed your time at Alpha Apartments, and hope to welcome you back again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Reservations on 21 Mar 2018
Thank you for taking the time to leave a review for your stay with us. All feedback is greatly appreciated and shows how we can improve for the future. We're very happy to hear that you enjoyed your time with us at Lux Living, and hope to welcome you back again soon

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great flat, amenities and location.
Stayed 2 nights in Dec 2017
Response from Emmanuel on 9 Jan 2018
Hi Katrina, We are pleased to know you enjoy your stay. We hope to see you again soon.

10/10 Excellent

Wen-Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressive apartment!
Stay here temporarily for house search.
Stayed 6 nights in Jun 2017

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

受験生がんばれ, 東京

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
トイレットペーパーのストックが少なくキッチンペーパーやティッシュも無いので自分で購入しました。それ以外はロケーションも設備も申し分ありません。包丁は研いでも研いでもキレが悪かったのは苦労しましたが。
Stayed 4 nights in Dec 2019
Response from Lux Living Apartments on 13 Dec 2019
Hi, good morning, Thank you so much for leaving a review, I am happy that you had an enjoyable stay with us. We appreciate your feedback on the knives, we will check them and make sure they are all sharp enough for the next guest. I hope we can welcome you back again in the future. Kind regards, Lux Living Apartments

10/10 Excellent

Gudbjorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Lux Living Apartments on 30 Oct 2019
Hi Gudbjorg, I'm glad you had such a lovely stay, I hope we can welcome you back again. Kind regards, Lux Living Apartments

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Lux Living Apartments on 18 Dec 2018
Hi, good morning, Thank you for leaving a review, I'm happy that you had an enjoyable stay with us. Kind regards, Lux Living Apartments

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
좋아요
집도 너무 깨끗히고 안전합니다 위치나 환경, 청소상태 다 최상입니다 그런데 주방기구가 너무 낡아서 쓰기 힘듭니다.
Response from Reservations on 13 Apr 2018
Thank you for taking the time to leave your valuable insights and thoughts from your stay with us, this is greatly appreciated. We look forward to welcoming you back to Lux Living upon your next visit to Cambridge