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Reviews of Citystay - The Vie

4 out of 5
Citystay - The Vie
Fitzgerald Place, Cambridge, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Nice clean apartment within walking distance of Cambridge
Stayed 3 nights in Nov 2023

10/10 Excellent

Eileen

Stayed 2 nights in May 2023
Response from The Citystay Team on 31 May 2023
Thank you for leaving us your review score, we hope to welcome you back again soon thank you for choosing Citystay - The Vie.Kind regardsThe Citystay Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was stunning in modern design and tidy presentation. I didn't want to leave! The balcony is a bonus and on a Sunday morning you can hear the Chapel bells ringing from the centre. The beds were very comfortable and there was a small single room off the main bedroom. So could have been counted as three rooms. Two shower/bathrooms and fresh, clean towels. I love the decor and communication with CityStay was excellent. I would definitely book here again. Furthermore, this apartment was close to the centre of Cambridge. Thank you again for great accomodation !
Stayed 1 night in Dec 2018
Response from Krista, Reservations & Guest Services Manager on 31 Dec 2018
Dear guest, Thank you very much for your kind words. I am so happy to hear you enjoyed your stay with us. I hope we get to host you again in the new year. Kind Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment near the railway station. All mod cons, 2 bedrooms and reserved parking in a garage below the apartment block. A lot of attention to detail, including breakfast supplies and snacks. Nearby there are several cafes. A bit of a walk into Cambridge, but buses go from the station. Really enjoyed this stay!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Dangerous/injured
one bedroom's bed has legs that protrude outward under a quilt creating a hidden safety hazard. I tripped on the protruding hidden leg, damaged my knee badly, went to the emergency room and completely wrecking our trip. 2 weeks later I have seen an orthopedic surgeon, had fluid drained from my knee, and still cannot bend my leg. Management was notified and did not even acknowledge the concern or suggest they would fix this dangerous condition. Stay here at your own risk.
Response from General Manager on 17 Aug 2016
Good Afternoon, Thank you for taking the time to leave such a wonderfully inaccurate review. The bed leg does not protrude out, you simply fell over and injured yourself - the blame for this lies with yourself. Im very disappointed that you wrote such a review. Obviously we are saddened to hear that you injured yourself however this should not reflect badly on Citystay as a company. Hopefully people will be able to read this response and ignore this insolence. Kind Regards

10/10 Excellent

Josh, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Residential Setting
Excellent staff who welcomed us and explained the various features of the apartment very well. The small collection of groceries was a great extra. The place is a first rate 2-bedroom, 2-bath apartment with a large balcony. I plan to stay there again.
Response from Declan Fitzhenry on 28 Jul 2015
Josh, Thank you for taking the time to leave us your feedback, we truly appreciate it. We trust that we can be of assistance for all future accommodation requirements for Cambridge. Kind Regards

8/10 Good

rentao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Declan Fitzhenry on 26 Dec 2015
Thank you for your feedback! We trust we can be of assistance for all future accommodation requirements in Cambridge. Kind Regards

8/10 Good

Eric, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour agréable
Accueil chaleureux malgré la fait qu'il faut les informer de l'heure à laquelle nous arrivons car personne n'est sur place en permanence. L'appartement avait tout ce dont nous avions besoin. Ils ont même offert le jus, le lait, l'eau, les céréales, le pain, des confitures et des fruits donc nous avions assez de nourriture pour le premier matin. Le seul point négatif est que la climatisation n'est pas incluse dans le prix. Ils peuvent la fournir pour un supplément.
Good Afternoon Eric, Thank you for taking the time to leave us you feedback, we truly appreciate it. As advertised we offer a full meet and greet check in service as we do not operate a reception. I am glad you enjoyed the welcome pack and I trust we can be of assistance for all future accommodation requirements in Cambridge. Kind Regards