Hotel Boutique Villa Casuarinas Reviews

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Reviews of Hotel Boutique Villa Casuarinas

Hotel Boutique Villa Casuarinas

Calle 15B# 106-115, Casa #21, Barrio Ciudad Jardin, Cali

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Andres, Grayson

Business traveller

27 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel to stay if you are staying close to Pance and Ciudad Jardín. Ask for Andres and he will give you the best service.

Stayed 4 nights in Feb 2024

Response from Andres & Hans on 3 Mar 2024

Thank you very much for your comments, happy day, we will always be here to provide the best services Andres/Hans.

10/10 Excellent

Jabari

Travelled with partner

26 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was exceptional

Stayed 3 nights in Dec 2023

Response from Eduardo & Hans on 27 Dec 2023

Thank you Jabari, we are always working to improve our service, we are happy to know that we are on the right track.

2/10 Terrible

Robert

23 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2023

Response from Eduardo & Hans on 27 Dec 2023

Lamentamos los inconvenientes presentados, tus criticas son de gran ayuda para mejorar nuestro servicio

10/10 Excellent

Richard, Pembroke Pines

18 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Unlike a typical, boring high rise hotel, this place was full of charm and lovely. After entering the controlled privacy gate or garage, it felt like a diifferent calm, wonderful smelling heaven compared to the city bustle. A must stay in the Ciudad Jardin section of Cali.

Stayed 9 nights in May 2023

10/10 Excellent

Ronald

Travelled with group

5 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place but please know what you are getting

I am going to be honest but fair , this place is amazing and beautiful and the staff does everything they can to accommodate you it’s extremely safe (you are inside a full wall) the property is absolutely beautiful and extremely well kept if you are visiting cali to see the sites and want to insure you are well taken care of and have a safe and clean environment this place is great . Now for a few complaints that is totally out of there control and I just want people to know to make sure they make the right choices . If you are a go out late person who likes to party all night it can be difficult to get back inside after everyone goes tk sleep ( they will accommodate you as the staff is truly great but I felt really bad calling and waking a person up ) if you call for a Uber or a taxi make sure you allow time to find someone to let you out . And lastly make sure you know this is a cash only place they do not accept credit cards . This is how they work so I’m not going to take away from my rating for this . Especially because I did have a really great stay and the staff and owner did do everything in there power to try and please me . Over all really great place and if I am in town to relax this would be my top choice and I would absolutely return

Stayed 4 nights in Mar 2023

Response from HANS on 6 Mar 2023

HI RONALD. THANK YOU VERY MUCH FOR YOUR COMMENTS. WITH REGARDS TO LATE OR EARLY MORNING ENTRY AND LEAVING WE MAINTAIN ONE PERSON IN CHARGE ALL NIGHT. IT CAN TAKE A FEW MINUTES AFTER RECEIVING THE CALL OR HEARING THE BELL. BUT BETTER BE SAFE AND OUR CLIENTS KNOW THAT NOBODY CAN COME IN OR GO OUT WITHOUT US KNOWING. BUT THERE IS NO PROBLEM OPENING THE DOOR OR GATE ANYTIME 24/7. LOOKING FORWARD TO SEEING YOU AGAIN SOON. HANS

10/10 Excellent

Ravindra

23 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deserves higher rating, top notch

Amazing mansion with antique furniture, pool and spa. The gardens are exceptional. The hospitality was great. The owner is someone who has traveled the world, and it was a pleasure chatting with someone so interesting. The staff are all very friendly, especially Eduardo y Patricia. There are many nice restaurants very nearby, and the area is safe and lively.

Stayed 2 nights in Feb 2023

Response from hans on 24 Feb 2023

Thank you very much. We hope to see you again one of these days in your home in CaliNamasateHans

10/10 Excellent

Carmen

12 Nov 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2021

10/10 Excellent

Scott

Travelled with partner

1 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is beautiful, the rooms the setting, the pool and even the tennis court. I really enjoyed my stay, the staff was friendly and helpful,. It is a Mansion ,very secure and well situated , will find shopping and restaurants within walking distance, Thanks for your hospitality. I plan on returning in a month or so.

Stayed 10 nights in Aug 2021

10/10 Excellent

Verified traveller

29 Jun 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breathe taking. I have never taken a picture of my food and I did here to share with my friends the delicious elegantly set breakfast. The owner and his staff are genuine kind beautiful people. And I'm a well traveled man. It made my birthday!

Stayed 3 nights in Jun 2021

10/10 Excellent

PETER

Travelled with family

9 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Everything was perfect, from the check-in, breakfast, swimming pool, Netflix access. The main host/manager, the owner, and the entire staff work so hard all the time to be sure you have all what you need. This is a little paradise in the middle of the city, and close to great restaurants.

Stayed 7 nights in Dec 2019

Response from HANS AND STAFF on 10 Feb 2020

HI PETER THANK YOU SO MUCH FOR THE COMMENTS. WE ARE ALWAYS HERE FOR YOU AT YOUR HOME IN CALI. ALL THE BEST

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner

3 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful villas in the south of the city very good restaurant and shopping center around

Stayed 7 nights in Jan 2020

Response from HANS BAUMANN on 3 Feb 2020

thanks for your comments.We are always at your service. Best regards

10/10 Excellent

Richard

2 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Living in your own mansion

What a great experience! The entire staff made us feel like we were living in our very own mansion. Hans, Christian and Angela delivered impeccable service. The property is clean, spacious and beautiful. Best place to stay in Cali Colombia 🇨🇴!!!!

Stayed 3 nights in Jan 2020

Response from HANS on 2 Feb 2020

HI RICHARD THANK YOU SO MUCH FOR YOUR COMMENTS. YOU KNOW WHERE YOU HAVE YOUR HOME IN CALI ALWAYS. SINCERELY HANS AND STAFF

10/10 Excellent

carlos, phoenix, A

27 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is a beautiful 9 room hotel - gorgeous furniture and beautiful paintings - nice pool, a decent breakfast and excellent wifi. The staff is magnificent and the owner speaks five languages and it is kind. Room service is habdled by them via nearby restaurants - by entering in or leaving the hotel you realized that they value safety. I was very satisfied that in fact I am returning.

Stayed 2 nights in May 2018

Response from Maria Beatriz Betancur Velez / Commercial Mgr. on 2 Jun 2018

Dear Carlos, We would like to thank you for your lovely comments about your stay at Villa Casuarinas hotel. We are very satisfied to hear that your experience with us was a memorable one and we are happy to know that our rooms and our staff meet your expectations. I will share your kind comments with the team and we look forward to welcoming you back to the hotel in the near future. Best Regards

10/10 Excellent

Fredy

15 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Private and quiet best kept secret in Cali

Place was very private and quiet. Definitely different than the traditional large hotel chains. With Only 8 rooms , it felt more like a family home rather than a place of business, which to me was a welcome feature. Service was meticulous and attentive. Only complain I have is the exit and access to the place you must rely on the staff to let you in and out. I rather have total individual control on when I come and go on my own time. Other than that I give this place 5 stars.

Response from Maria Beatriz Betancur Velez on 17 Apr 2018

Dear Fredy, Thank you so much for sharing your impression about the hotel online with all of us. On behalf of the whole team Villa Casuarinas, I would like to thank you for your words. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. See you soon! Kindest regards,

10/10 Excellent

Louis, Westlake Village, CA. USA

2 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, family hotel on edge of Cali

This is a beautiful, quiet, peaceful, family oriented hotel. The swimming pool is Olympic size. The grounds is perfectly kept up. The staff is very friendly and courteous. Management of the hotel is very courteous, helpful, friendly, and oriented to the customer. Their Continental breakfast is actually a full breakfast cooked right on the premises. The hotel room is over sized with a comfort, homely feeling compared to other hotels whose rooms are stuffy and cheaply decorated. The location is perfect. There is no outside noise from the streets. Parks, malls, restaurants are within walking distance. A grocery store is near by to buy basic necessities. The staff is very knowledgeable of the hotel immediate area, of Cali, and of sights to see in Colombia. Besides being knowledgeable, they are very helpful and very willing to make sure the stay at the hotel, and the stay in Cali is a happy, memorable experience. I look forward to visiting Cali again, and staying in this hotel again.

Stayed 12 nights in Feb 2017

Response from Maria Beatriz Betancur on 26 Jan 2018

Dear Sir Louis, Thank you very much for taking a few minutes of your valuable time to publish your experience at the Villa Casuarinas Hotel!. We hope to have the opportunity to welcome you very soon! Yours sincerely,

10/10 Excellent

Robert

29 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Beautiful place to stay, everyone made us feel at home. Excellent service and location.i would definitely stay here again on my next trip to Cali

Stayed 7 nights in Jul 2017

Hi Robert, Thanks for your nice comments, it was a pleasure having you here and you are welcome to Villa Casuarinas anytime. Saludos desde Cali! Hans Baumann

10/10 Excellent

andy, philadelphia pa

12 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great mansion hotel near high end retail center

Clean beautiful pool, spectacular gardens and waterfalls, good hard surface tennis court with ambiance. Excellent kitchen cooked breakfast on tasteful deck.

Stayed 4 nights in Jul 2017

10/10 Excellent

Hugo

13 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acogedor lugar

Maravilloso lugar para descansar y relajarse, en el mejor barrio de Cali

Stayed 2 nights in Feb 2024

Response from Andres & Hans on 15 Feb 2024

Buen día Señor Hugo Nos agrada su comentario ya que esto nos permite seguir mejorando en nuestras instalaciones, para así cumplir con las expectativas de nuestros huéspedes. esperamos que tenga un excelente viaja a casa.. no olvide que este nuestro casa hotel esta disponible para usted y su familiar cuando quieras volver a visitarnos. Feliz Dia

8/10 Good

Adriana

28 Nov 2023

Stayed 1 night in Nov 2023

Response from Eduardo & Hans on 27 Dec 2023

Gracias por tu comentario, siempre tratamos de hacer de la experiencia de nuestros huéspedes lo más amena posible.

10/10 Excellent

Mario

Business traveller

11 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor lugar para descansar en Cali

Gratamente sorprendido en el hotel, y agradecido por el excelente servicio y amabilidad por parte de Beatriz, Eduardo, Yolanda y Hans.

Stayed 3 nights in Nov 2023

Response from Eduardo & Hans on 12 Nov 2023

Don Mario, ¡muchas gracias! es muy grato para nosotros saber que su estadía fue agradable, un saludo del staf, y esperamos su próxima visita.

10/10 Excellent

Sylvain

23 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the best place in the world

Stayed 12 nights in Oct 2023

Response from Eduardo on 23 Oct 2023

Thank you Sylvain, we really appreciate your comments and we are happy to know that you had a wonderful stay, remember that if you are in Cali this is your home.

10/10 Excellent

ANDRES FABIAN

Travelled with family

10 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso lugar y excelente atención.

Excelente servicio y atención del personal y de su propietario, aún cuando habíamos realizado una reserva en hoteles.com de 2 habitaciones para 4 personas y en la recepción figuraba 1 sola habitación, ellos nos solucionaron muy amablemente el inconveniente. definitivamente regresaría sin dudarlo

Stayed 1 night in Dec 2022

Response from Eduardo on 11 Dec 2022

Gracias por tu comentario, sin dudas esto nos motiva a seguir mejorando para brindar el mejor servicio posible, en Villa casuarinas esperamos su próxima visita.

10/10 Excellent

Cesar

28 Feb 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Muy buena atención, para recomendar!

Stayed 1 night in Feb 2022

Response from apreciado cesar on 28 Feb 2022

Hola apreciado cesar esperamos que su estadía fue placentera, esperamos tenerle de nuevo en villa casuarinas. gracias por tu comentario, esto nos ayuda a seguir mejorando día a día en el servicio. saludos Cristian Aguirre

10/10 Excellent

Camila

24 Jun 2019

Liked: Cleanliness, staff & service, room comfort

Muito bom, mas não aceita cartão.

No geral, o hotel é ótimo! Tem um m espaço excelente e quartos muito bons. O pessoal e muito simpático. O ponto negativo é que não aceita cartão e não avisa com antecedência sobre isso, então pode atrapalhar a viagem, se você se planeja a levar um dinheiro contadinho.

Stayed 2 nights in Jun 2019

Response from HANS BAUMANN on 26 Jun 2019

HOLA CAMILA THANKS FOR YOUR REVIEW. AS FASR AS CREDIT CARDS ARE CONCERNED, WE ADVISED EXPEDIA YEARS AGO THAT WE ONLY WORK WITH CASH. IN ANY CASE EVERYTHING WAS SOLVED. THANKS AGAIN FOR YOUR VISIT. HANS BAUMANN

10/10 Excellent

Verified traveller

Business traveller

4 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place with excellent service in the south of the city “Ciudad Jardín” area. Near to all kind international restaurants and university campus.

Stayed 2 nights in May 2019

Response from HANS on 8 May 2019

Thank you very much. It was a pleasure having you here at VGilla Casuarinas and hope to see you again some day... Always at your service, Hans

10/10 Excellent

Hector

28 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una joya en el sur de Cali

Excelente atención , recomendado 100% , mención especial para su propietario el Sr Hans.

Stayed 2 nights in Jul 2018

Response from Augusto G on 4 Aug 2018

Buenos días, es muy grato atenderlos, esperamos verlos nuevamente.

10/10 Excellent

veronica

11 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una maravillosa estancia

Muy cómodo, me sorprendió tan Bello lugar, todo de muy buen gusto como buen gusto haber encontrado Yam buena tarifa

Response from Maria Beatriz Betancur Velez / Commercial Mgr. on 17 May 2018

Respetada Sra. Verónica, Muchas gracias por compartir su experiencia en Villa Casuarinas. Estaremos complacidos en recibirle de nuevo en su próxima estadía en Cali. Cordial saludo,