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Reviews of NH Cali Royal

4 out of 5
NH Cali Royal
Carrera 100b Number 11a 99, Cali, Valle del Cauca

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 932 reviews" "
Rating 8 - Good. 257 out of 932 reviews" "
Rating 6 - Okay. 94 out of 932 reviews" "
Rating 4 - Poor. 59 out of 932 reviews" "
Rating 2 - Terrible. 59 out of 932 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en general muy bien
Stayed 1 night in May 2024

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce location
Stayed 3 nights in May 2024

8/10 Good

Rafael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this property for three nights and was amazing, safe areas and safe neighborhoods!! Definitely stay again!!
Stayed 3 nights in May 2024

4/10 Poor

Gabriel, Beirut

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Nice area but hotel too too old
Stayed 1 night in May 2024
Response from Hotel Nh Royal cali on 12 May 2024
Best regard Dear Gabriel,In advance, thank you for all the comments, it is very important for us to know what we should improve; We will send each of these to the areas in charge to give them a prompt solution. We hope that in the near future we can count on your presence again and your experience will be much better.

2/10 Terrible

denisse

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
i paid for the night at the hotel but i couldnt stay there due to the parking was under construction and i didnt feel safe parking my vehicle elsewhere.
Stayed 1 night in May 2024
Response from Hotel Nh Royal cali on 12 May 2024
Best regard Dear Denisse,In advance, thank you for all the comments, it is very important for us to know what we should improve; We will send each of these to the areas in charge to give them a prompt solution. We hope that in the near future we can count on your presence again and your experience will be much better.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

eddy, Mount Vernon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location, is very safe, and has the best restaurants and Malls.
Stayed 6 nights in Apr 2024
Response from Hotel Nh Royal cali on 7 May 2024
Best regard Dear Eddy.Hotel NH Royal Cali, wants to thank you for each of your comments, you make us improve day by day. We hope to have the opportunity to have you with us again.

8/10 Good

Walter La, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near shopping and good restaurants. Rooms may use a bit of retouch, showers need an upgrade
Stayed 3 nights in Apr 2024
Response from Hotel Nh Royal cali on 7 May 2024
Best regard Dear Walter,Hotel NH Royal Cali, wants to thank you for each of your comments, you make us improve day by day. We hope to have the opportunity to have you with us again.

6/10 Okay

Alyssa

Stayed 5 nights in Apr 2024

4/10 Poor

Fouad

Stayed 1 night in Apr 2024

10/10 Excellent

Reynaldo

Stayed 2 nights in Jan 2024
Response from Hotel Nh Royal cali on 7 May 2024
Cordial saludo Sr. ReinadoHotel NH Royal Cali, quiere agradecerle por cada uno de sus comentarios, ustedes hacen que mejoremos día a día. Esperamos poder tener la oportunidad de tenerlo de nuevo con nosotros.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Muy buena ubicación, lugar tranquilo y seguro. Lo mejor del hotel es el personal de servicio. Bonifacio que trabaja en el restaurante no puede ser más atento y nos hizo sentir como en casa, que suerte tener un empleado así. Hasta nos dio unos truquitos para combatir mi reflujo, si lee esto muchas gracias por todo y sus atenciones. Especial mención también a Darwin que nos ayudó con las maletas y todo lo que necesitamos. Esperamos volver pronto!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jorge Joel Mendoza

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Restaurant Manager was an amazing host!!
Stayed 4 nights in Mar 2024

6/10 Okay

Telecia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful but the rooms do not have the same quality. I switched my room twice because the top safety latch was broken on two rooms .
Stayed 2 nights in Mar 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only strange thing was when checking out I had to sign a paper stating that I had not used any beverages or food in the room. There was no notice in the room that there was a cost for the use of any of those items.
Stayed 12 nights in Mar 2024

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay in this hotel. It was my second time there and hopefully will not be my last.
Stayed 12 nights in Mar 2024

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Adriana, Colonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stuff, the hotel need a little up date, overall I'm pretty sure I will stay again.
Stayed 13 nights in Feb 2024

8/10 Good

Walter, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready after confirming room number at their web site and arriving at time of check in.
Stayed 3 nights in Feb 2024

10/10 Excellent

sohaila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness and excellent staff.
Stayed 3 nights in Feb 2024

8/10 Good

Angela

Stayed 2 nights in Feb 2024

4/10 Poor

Gabriel, Piscataway

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Far from a 4 star hotel as rated, nice lobby but very outdated rooms with carpet in bedrooms, weak AC, there was no hot water on 2nd day but was refunded remaining days when asked to cancel due to no hot water.
Stayed 6 nights in Feb 2024

8/10 Good

beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaning everyday, the cleaning staff were excellent and the breakfast was really good everyday. There is 3 malls very close to the hotel, also a variety of restaurants with really good food.
Stayed 21 nights in Jan 2024

8/10 Good

Susan

Stayed 5 nights in Jan 2024

10/10 Excellent

Ancyco Saint

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the cali for me
Stayed 4 nights in Jan 2024

10/10 Excellent

Pierrot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect.
Stayed 1 night in Jan 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Carlos

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need a deep renew. They are in bad conditions. Bathroom, Furniture, Floors....... are in very bad conditions.
Stayed 7 nights in Jan 2024

10/10 Excellent

HAMILTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

David, Barrie

NA
Stayed 2 nights in Dec 2023

10/10 Excellent

AUGUSTO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing at the lobby Valentina and Julian At the restaurant/pool Valentina, Jorge, Julia, frank I’m sorry if I forgot any one but overall everybody was amazing THANK YOU ALL
Stayed 3 nights in Jan 2024

2/10 Terrible

Kiani

Stayed 3 nights in Jan 2024

8/10 Good

Jorge, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to where i needed to be. Staff excellent. Rooms need a little upgrade.
Stayed 4 nights in Jan 2024

8/10 Good

Manfred

Travelled with partner
Liked: Amenities
Nice
Stayed 4 nights in Jan 2024

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Carlos, Wilmington

Stayed 4 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Mauricio

Travelled with family
Disliked: Amenities, property conditions & facilities
Very outdated property. Internet speed was close to inexistent. The first room had a troubling cigarette smell, and the sound at 6:15 AM from loud music from the pool woke us up. The keys to the room would work once or twice and then we had to go down to the lobby to get new ones.
Stayed 7 nights in Dec 2023

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Dec 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos, Wilmington

Stayed 4 nights in Dec 2023

10/10 Excellent

Paola, Los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices appropriately. Nice pool and bar. Breakfast was good. Nice lobby
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is pretty good. Nice pool and jacuzzi with bar location is pretty good priced accordingly expected a nicer bed for a 4 or 5 star
Stayed 1 night in Dec 2023

6/10 Okay

ivonne

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, very clean, nice area, close to the mall & shopping center. The doorman and cleaning service were great. Now I will say that when I arrived I felt discriminated the moment the staff saw my passport said that I was born in Colombia with American passport I was put to the side and they took care of three other people that did not have a reservation & they made me wait & I sat down and waited until they were ready as I saw I wasn’t being called I stood up & then they did my check in. I was given a room # and door key & I had to ask what floor and how do I get there & doorman said he can help me and took me to my room. I asked for help in getting a taxi & was told to ask outside.
Stayed 8 nights in Dec 2023

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Ana

Liked: Cleanliness
Disliked: Staff & service
Toilets not working and staff is not responding as they should.