Hotel Dekat Burgess-Rushing Tennis Center

"The staff is amazing, But the hotel needs major renovations. The elevator was broken on our stay. The rooms were overly sprayed with deoderizer to mask the smell of old cigarettes."

"Shabby"

"This place is disgusting. Room was never cleaned before I checked in. The bed was made to make it look clean. But the sheets, and pillows, had fresh stains everywhere on them. Sofa was covered in glitter and stains. Fridge didn't work. Carpet was sticky. Toothpaste and snot in the sink from previous renter. Hair everywhere. Broken toilet seat. Cigarette butts on floors in hallways. Staff was no help, and refused a refund for my booking. Expedia was no help either. And said they won't refund it...

"I was charged extra 100 for "incidentals" just for one night. That money gets lost somewhere if I don't call the bank or call the hotel. They charge you this money at check in but at check out they simply turn a blind eye. This norm is unfair. Hotel is OK. Bed is too soft. Walls too thin, you hear all noises from corridors and from rooms next door. Staff needs customer service training, while I was doing the check in, the front desk lady was on the phone the whole time not providing information....

"Breakfast was ample and diverse, but there were hordes of flies all over the breakfast room, and it was unappetizing. The room was super clean and comfortable, very spacious with useful amenities such as functioning laundry equipment."

"Very comfortable place"

"Room was not fit for human occupancy. Turned around and walked out. Returned to front desk and said noway. Girl did not seem surprised or cared. Returned key and asked for refund. She said call Expedia and get refunded. When Expedia called Crystal, she denied a refund and quoted no refunds. I got refunded!"

"The room looked clean, but the beds where horrible, they had nothing left inside the mattresses. I had a cockroach run from under the desk when I moved the chair. Overall I don't know how this place is still in business. It should be illegal. My family and I didnt even end up staying there. We found a much much safer, cleaner Hotel few miles down the road at the same price."

"The room was clean 👌, but the hot water was between warm and hot and not much pressure on the shower head. The front desk guy is not very friendly. But overall it was good for the price"

"Very comfy place"

"Clean room, breakfast"

"My room was dirty there was two kid toys in the bed under the sheets. And the ac was working terribly it was so humid in the room"

"Horrible place. Old, dingy, strong odor and not clean."

"Very nice staff and clean room. Would definitely recommend!"

"Very clean hotel with attentive staff. Parking was a bit tight, but okay. All rooms seemed to be on the 2nd and 3rd floors with the reception desk and breakfast area on the first floor. Beds were comfortable, linens nice. Rooms had carpet."

"Every night we would have to go to the front desk to reactivate the keycards to get into our room. Rooms had a strange odor. Price was great though."