For the amount we paid for 1 night which was around $500 CAD, the room and hotel was not up to the mark. Front staff was nice and provided what we would constantly have to ask for. For example, towels, toiletries, wifi being slow (which they said they can’t do anything about), fridge was smelly and not working, the coffee machine wasn’t working. We had to let them know constantly about the things that were not in working condition. The bathroom and room did not have a fresh smell, something that you would get in any hotel room especially if you’re paying $400-$500 per night. They had to replace the fridge for us after we told them it wasn’t working, there was no microwave, bathroom was smelly, there were no extra pillows or comforter for the pull out sofa bed. They didn’t even have any “designer toiletries” like they claim in their description. We had to ask for tooth brush and tooth paste. No shampoo or anything else was provide to us. There was only 1 fire pit outside, which was always occupied. And the breakfast area was jam packed. Overall we were very disappointed with our stay especially since we were looking forward to staying at Hyatt that was $400 per night.
