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Reviews of Top Rentals Downtown

3.5 out of 5
Top Rentals Downtown
Esmeralda 920, Buenos Aires

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 171 reviews" "
Rating 8 - Good. 50 out of 171 reviews" "
Rating 6 - Okay. 11 out of 171 reviews" "
Rating 4 - Poor. 5 out of 171 reviews" "
Rating 2 - Terrible. 8 out of 171 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Natan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Creo que tienen que mejorar el menaje que tienen dentro del Departamento, toallas acordes, sabanas y el sofá la esponja no era la mejor.
Stayed 4 nights in Apr 2024

8/10 Good

Arun

Property was not clean. There were hair in the bathroom and the kitchen utensils looked gross. Location was great and the staff was very helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

EDGAR

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location nearby everything. Phenomenal view to the city from my room. I will definitely stay here next time I'm in Buenos Aires.
Stayed 10 nights in Apr 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from top rentals on 25 Apr 2024
Muchas Gracias

8/10 Good

roberto f., salisbury

Liked: Cleanliness, amenities, property conditions & facilities
Great location and view, quiet and fairly clean. Was not aware of the “no turn down” policy for under 5 night stays… also key use from app was frustrating because it didn’t work well. I had to try it many times over and over and restarting phone to use it. Can’t complain much due to the price for the location and view. Friendly as well. Thanks
Stayed 4 nights in Apr 2024
Response from TR Downtown on 22 Apr 2024
Thank you for your review, Roberto F. We appreciate your feedback about the location, views, and cleanliness of Top Rentals Downtown. We apologize for the inconvenience with the key app. We are glad you found our staff friendly. We hope you will consider staying with us again in the future.

10/10 Excellent

EUNPIL

Liked: Cleanliness, property conditions & facilities
bien
Stayed 3 nights in Apr 2024

6/10 Okay

Gelana

Travelled with partner
Liked: Cleanliness
Good one night stay. Wouldn’t stay longer .
Stayed 2 nights in Apr 2024
Response from TR Downtown on 22 Apr 2024
Muchas gracias por su visita. Esperamos poder tener el placer de contar nuevamente con su presencia, fue un placer que nos haya elegido para su estadía. Saludos

10/10 Excellent

Sergio, Miami

Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience being there at Top Rentals apartment. The view is amazing and have everything anyone needs to feels as a home.
Stayed 5 nights in Apr 2024
Response from top rentals on 10 Apr 2024
Hola Muchas Gracias

10/10 Excellent

jose

Liked: Cleanliness, property conditions & facilities
Great! They gave me the room before check in time. Clean
Stayed 4 nights in Mar 2024
Response from top rentals on 8 Apr 2024
Muchas Gracias

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from top rentals on 8 Apr 2024
Muchas Gracias

10/10 Excellent

T.J

Liked: Cleanliness, property conditions & facilities
Amazing view if you get the upper floors
Stayed 3 nights in Mar 2024
Response from top rentals on 8 Apr 2024
Muchas Gracias

10/10 Excellent

Miranda, alexandria

Liked: Cleanliness, amenities, property conditions & facilities
The studio apartment is in pristine condition centrally located in a very walkable neighborhood. I can get a coffee breakfast grocery all within the block and it’s very safe. I’ll definitely stay here again if I come back.
Stayed 1 night in Mar 2024
Response from top rentals on 13 Mar 2024
Hola Muchas Gracias

6/10 Okay

Kim

Stayed 2 nights in Mar 2024
Response from top rentals on 27 Mar 2024
Gracias

10/10 Excellent

Mark, Kelowna

Liked: Property conditions & facilities
This place has amazing value Close to best restaurants museums and parks
Stayed 2 nights in Feb 2024
Response from top rentals on 27 Feb 2024
Muchas Gracias por su tiempo

10/10 Excellent

Reema

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from top rentals on 27 Feb 2024
Gracias por su tiempo

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was ok the room. Walls dirty and some damages. Seems like they focused more on the upper pricy rooms, I can tell the difference because I stayed on the 2 floor apartment with the big balcony. The pictures don’t really look like the room. They tell you it had a city view but all you see is the building next to it, which they are offices and you can’t keep the blinds open because all the people from the other building can see you. No privacy at all. The walls are very thin you hear everything and let’s not talk about what you hear when you’re neighbors go to the bathroom!. Also on the other apartment I stayed I call the front office to tell them that the electric rooms in one of the room do not work so it was hard to sleep with them open. Well they told me we will send maintenance, they never showed up or call to tell me they where not coming or they where busy!. The next day I checked out they are texting me asking where I put the controls for the bottom room to close the blinds, well guess what that’s the reason I call the first time about the blinds not working and you never sent maintenance. All he said they where busy!. Really no apologies or communication to let me know this?????. Communication is horrible!!
Response from TR Downtown on 30 Nov 2023
We want to thank you for taking the time to provide us with your detailed comments about your stay. We sincerely regret that your experience did not meet your expectations. Regarding the view, unfortunately it depends on the availability we have due to the high occupancy we have since most of our guest choose us for the quality of service, and price-quality relationship we have.I regret what happened regarding the lack of effective communication, we will reinforce the dialogue we have with all our passengers by giving welcome greetings via WhatsApp and always checking for their contact numbers to be able to stay in touch with them during all they stay with us.We value your feedback as an opportunity to improve and hope to have the opportunity to make up for your experience in the future. If you decide to visit us again, we will do everything we can to ensure you have a much more positive stay.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, room comfort
Best hotel in Buenos Aires
Fantastic view from 42 floor with a balcony! Spacious, new, clean In the heart of the city, 2 blocks away from Colon Opera I could not see a nicer hotel in Buenos Aires, we walked a lot. Great personnel.
Stayed 8 nights in Aug 2023
Response from Top Rentals on 1 Sept 2023
Thank you very much for your time and comment. We look forward to seeing you again.

10/10 Excellent

Vilmar

Liked: Cleanliness, amenities, property conditions & facilities
Breathtaking view
Stayed 3 nights in Aug 2023
Response from Top Rentals on 1 Sept 2023
Thank you very much for your time and comment. We are waiting for you again

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esta cerca de todo y con fácil conexión, no necesitas tener auto, si lo tienes encontrar parqueo es fácil, pero en la calle estacionar es casi imposible en todo lugar. Vista inpresionante !!! No limpian los departamentos por menos de 6 días de alquiler, ósea prepárate para hacerlo tu !!!!
Stayed 5 nights in Aug 2023
Response from Top Rentals on 14 Aug 2023
Hola Muchas Gracias por su tiempo y comentario .

10/10 Excellent

andew

Travelled with group
Liked: Cleanliness, room comfort
Great location
Great building located in downtown within walking distance of small stores and restaurants
Stayed 6 nights in Jul 2023
Response from Top Rentals on 2 Aug 2023
Muchas Gracias por su tiempo y comentario

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, room comfort
Great stay!
Great unit, beautiful views of the city as pictured with floor to ceiling widows. Clean with great customer service.
Stayed 3 nights in Jun 2023
Response from TOP RENTALS on 22 Jun 2023
Muchas gracias por su comentario. Nos alegra que su estadía haya sido de su agrado. Los esperamos nuevamente en otra oportunidad.

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
We loved our stay here, the customer service was very good!
Stayed 1 night in May 2023
Response from Top Rentals on 18 May 2023
HelloThank you very much for your time and comment.

10/10 Excellent

Jesus, Union City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property and personal
Stayed 5 nights in Apr 2023
Response from Top Rentals on 9 May 2023
Thank you very much for your time and comment.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ample and had all basic elements for cooking (although missing a microwave) and diner table. Only issue we had was that we booked with breakfast included but did not received it.
Stayed 3 nights in Apr 2023
Response from Top Rentals on 26 Apr 2023
Muchas Gracias por su tiempo .

10/10 Excellent

A L

Liked: Cleanliness, room comfort
Eye on the city
Fabulous place, great location, clean, friendly staff, wonderful view. Very highly recommended and great value for what we paid.
Stayed 5 nights in Mar 2023
Response from Top Rentals on 30 Mar 2023
Gracias por sus comentarios y tiempo

10/10 Excellent

CRAIG

Stayed 3 nights in Oct 2022

10/10 Excellent

Oumarou

Liked: Cleanliness, amenities, property conditions & facilities
Man best hotel I’ve stayed in by far and it comes with a bottle of wine with a great view and all white everything.
Stayed 1 night in May 2022
Response from Top Rentals on 14 May 2022
thank you for your comment

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice apt Great view Very good location
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is awesome, you can take any kind of transportation around, the neighborhood is safe and friendly. This apartment view is everything:)
Stayed 7 nights in Mar 2020
Response from Top Rentals on 26 Mar 2020
Thank you for the excellent rating! Hope to receibe you again soon!. Warm regards, Top Rentals.

8/10 Good

Carlos C.

Liked: Cleanliness
Over promise
The listing was very deceitful We got a tiny studio instead of a spacious suite, no extra towels, no extra bed linen so we could change it, and no reply from the sub agency after I booked I had asked for instructions to take public transportation from the airport and a map to locate the address We feel that we were just short changed since the picture of the apt was totally deceiving
Stayed 13 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay
This stay was above all expectations. What best way of staying in Buenos Aires and waking up every day with such a view. Even the time spent relaxing indoor felt like exploring the city. The service offered was excellent. There are a gym and laundry facilities, which come in handy for travellers. The pool is a decent size and gets sunshine here and there, more consistently between 12 and 4. Excellent value for money and if I were going back I'd definitely stay here again without looking any further.
Stayed 6 nights in Jan 2020
Response from Top rentals on 13 Jan 2020
Thank you so much for your amazing words,we are very pleased to hear that your stay with us fulfilled your expectations. It would be lovely to host you again any time you are back in town. Kind regards, Top Rentals

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view
Easy check in and check out (12 pm for weekends). Friendly and professional employees. Cleaning is a 3.5/4. Found water, toilet paper and other toiletries. Starbucks downstairs, as well as a burger place; 2 Carrefour express and one Dia supermarket on the same street. 15-20 minutes walk to a lot of famous places. Would definitely return and recommend it.
Stayed 6 nights in Dec 2019
Response from Top Rentals on 7 Jan 2020
Thank you for sharing your review with us! It's wonderful to know that you have a lovely time. We look forward for your return! Thanks again for providing us with your feedback and also for recommending us! Have a great day! Kind regards, Top Rentals

4/10 Poor

PIETRO

Stayed 7 nights in Nov 2019

6/10 Okay

Jorge

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Muy poca limpieza pero aceptable
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stinking bed sheet and pillow case
Hey didn’t change the bed sheet and pillow case... it is so stinking...
Stayed 4 nights in Jul 2019
Response from Top Rentals on 2 Aug 2019
Dear guest, thank you for sharing your feedback. We are very sorry to learn you had this inconvenience during your stay. Our cleaning service is done on a weekly basis for each apartment. That said, we would like to remind you that our Housekeeper is more than happy to provide any extra services you may require. Please remember we are always at your disposal to help you with any inconvenience or necessity. Hope you have a safe return home. Kind regards, Top rentals.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto é lindo e a vista para a cidade é fantástica! Desde o check in ate o check out foi tudo muito bem! O quarto atende todas as necessidades! O Ar quente nos ajudou no frio intenso que estava em BsAs É perto de tudo! Galeria Pacífico, restaurantes, teatro Colon etc... Super indico!
Stayed 4 nights in Jul 2019
Response from Top Rentals on 16 Jul 2019
Gracias por escribirnos su review. ¡Siéntase libre de volver a hospedarse con nosotros en su próxima visita a Buenos Aires! Sera un placer volver a recibirlo nuevamente pronto. Saludos cordiales, Top Rentals

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Top Rentals on 11 Jul 2019
Thank you for the excellent rating! Hope to receibe you again soon!. Warm regards, Top Rentals.

8/10 Good

Cristobal

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Apartment for rent
this place is a Apartment for rent not a Hotel you need to do everything, no Breakfast, no clean your room you need to do, if see you need Toilet paper you need to purchase they give one roll and is all.
Stayed 1 night in May 2019
Response from TOP RENTALS on 7 May 2019
Cristobal, Thank you for taking the time to write to us. We are sorry that your experience wasnt as expected. We are a apartment rental, not a hotel, but we do offer breakfast & cleaning service. Breakfast is included. We served on a nice coffe shop accross the street. Housekeeping service is included once every week, and you can request extra if you need to. Again thank you for choosing us. Hope you had a safe return home. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to crash for a few nights
As a short term solution for somewhere to stay Top Rentals was great. The room was a good size and was bright. The only real negative I would give it would be the water pressure in the shower was quite low. I suppose this is what you get for being so far up a tower block though. Overall it was very comfortable and the staff were very helpful.
Stayed 2 nights in Apr 2019
Response from Top Rentals on 11 Apr 2019
Thank you for taking the time to write your review! We are glad you really like staying with us. Regarding your concerns, we will bring it to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time! Have a beautiful day! Best regards, Top Rentals

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Top Rentals on 11 Apr 2019
Thank you for sharing your rating! If you have any comment about your experience, it would be a pleasure to know about it! Hope you have a safe return home! Best regards, Top Rentals

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleaded with this hotel! The view was the best I"ve seen of my city! Minor suggestions would be more comfortable pillows and to lower the intensity of the AC light. We'll be back! :)
Stayed 1 night in Apr 2019
Response from Top Rentals on 8 Apr 2019
Thank you very much for sharing your personal experience with us! We are very glad to hear you will stay with us again! Thank you for choosing TOP RENTALS!!! We will take into account your suggestion. Hope you have a safe return home. Best regards, Top Rentals.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2019
Response from Top Rentals on 30 Mar 2019
Adrian, estamos muy agradecidos que se haya tomado un momento para darnos su puntuación. ¡Esperamos volver a recibirlo pronto! No dude en contactarnos si desea compartirnos alguna inquietud o comentarnos acerca de su experiencia personal. Saludos cordiales , Top Rentals

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern Weel location Great view Awesome neighborhood Money value
Stayed 1 night in Mar 2019
Response from Top Rentals on 4 Mar 2019
Thank you for taking the time to share your experience with us. We are really happy to read your review. Hope we can receive you again soon! Regards, Top Rentals

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Not impressed with the property, although it is a nice apartment with a great view of the city and well located the staff of the property
Stayed 4 nights in Feb 2019
Response from TOP RENTALS on 3 Apr 2019
Dear Guest, we are truy sorry to hear your experience with us wasnt as expected. If there is anything else you can add to your feedback for us to get more information on what to improve; please do not hesitate to contact us. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from TOP RENTALS on 30 Apr 2019
¡MUCHAS GRACIAS POR SU REVIEW!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from TOP RENTALS on 9 Jan 2019
¡Gracias por su review!

8/10 Good

Camilo

Liked: Staff & service, property conditions & facilities, room comfort
Modern flat
Modern
Stayed 1 night in Dec 2018
Response from Top Rentals on 10 Dec 2018
Thank you for choosing TOP RENTALS. Hope we can receive you again soon! Kind regards, TOP RENTALS

10/10 Excellent

Maddox, Santa Barbara, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Stephanie and the team. Beautiful views of the city
Stayed 5 nights in Nov 2018
Response from Cecilia Lemoine on 3 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LuisV, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beautiful building in the heart of Buenos Aires. Incredible view!!! Super modern and clean!! Two thumbs up!! I just wish it had hairdryer and more towels. Overall I was extremely happy with the apartment!!
Stayed 4 nights in Nov 2018
Response from TOP RENTALS on 26 Nov 2018
Luis, thank you for taking the time to write to us. We are going to take in your comments in order to improve our service. Hope we can receive you again soon. Kind regards, TOP RENTALS

10/10 Excellent

Alexis, Caracas

Liked: Cleanliness, property conditions & facilities, room comfort
It is a fine designed building , modern , with everything you need around the corner . Business like property .
Stayed 5 nights in Oct 2018
Response from TOP RENTALS on 10 Oct 2018
Alexis, Thank you for taking the tim to write to us. Hope we can receive you again soon. Kind regards, TOP RENTALS